Wexler & Company PC Cpas

I’ve been a client of Wexler & Company for 5 years and my family has for more than 20 years. I had a complicated return that they were handling. I paid them in advance of receiving the final returns for two years. Even with what they deemed ample lead time, they missed an IRS deadline and two weeks later still had not called me to tell me if they were even worked on the returns. When I contacted them for status I was told that they were no longer able to represent me because of the complicated nature. The decided that weeks ago and didn’t let me know. This unfortunately, is typical of the firm over the last 5 years of missing deadlines and not communicating with me. Except that this time it has monetary consequences.
I can appreciate an old fashioned approach to business, but when email communication is not an option because they don’t use it, I think that ignoring a method of client contact that 99% of business people embrace because of it’s ease and paper trail of communication, it begins to be irresponsible and arguably negligent. Unfortunately, an old fashioned sense of customer service is not something that I would expect when working with Wexler and Company CPA.