Wells Fargo Bank

I encountered the teller accidentally scanning the same check twice of two sequential cashiers checks. when it arrived at the back office they bounced the second scan of the same check and destroyed the un-​scanned check. needless to say the destroyed my stellar history with Wells Fargo. it took two months and an outside banker to figure out what they did. the issuing bank told me that this was common and when I perused it they finally admitted it. After thousands of dollars taken out of all my accounts, and grudgingly returned after hours of sitting in bank branches and on hold, being told to go here or call there or go else-​ware always contradicting the previous instruction. When I finally sat down in the correct branch having several calls from other branches, the phone bank, and the back office, I was promised it would be handled Monday. Tuesday I was in the Branch managers office having to yell at her and offend her to get it done. evidently Monday was the day off of the individual who was handling it. The really frustrating thing is that after all that, the few times when I do make a mistake and need the little forgiveness, I got the «You have used up all the forgiveness for your accounts for this year and probably the next». I know all banks make mistakes but they are still trying to punish me for their mistake. That does not even cover their changing accounts without permission, so they can institute monthly charges, to existing accounts. Unfortunately welcome to the U.S. banking institution.

We transacted a loan from one wells fargo account to another. Even though Wells Fargo had all the paperwork, they delayed payment as long as they could delaying and blaming every possible source. The paperwork was sprung on us at the last minute AT CLOSING with no ability to have it reviewed by an outside attorney. Those are the facts so judge for yourself. Very shady if you ask me.

I love this place thus far! They have great customer service and remember who I am every single time. And that’s because I hadn’t been in for a very long time and yet they would ask my boyfriend whenever he would go in how I was… by my name! That nowadays is as rare as a unicorn lol!!! They’ve tooken care of previous issues I’ve had and have answered all my questions and if/​when the banker couldn’t answer a question they would seek advise from someone there who would’ve known or knows the answer. Over all I love it! 2 thumbs up if I had more I’d put more up ha

I go here regularly as the hours are great, and the customer service is top notch. They not only remember my name (unbelievable for this day and age) but they are full service and answer the phone when I call and can handle any banking issue, or problem I have. They also will recommend products and services to give you the best experience that you may not have even considered before. Evening hours and Saturday hours and because of the staff here I won’t go anywhere else.

Very very friendly, happy to help, and fast service. Will make this location my go to.

I know I can’t always expect good service from the big banks but this branch was fast, courteous and informative with a very complex banking situation.
They even waived some fees to get money sent out. Thanks

The staff is incredibly helpful and they know customer service. I will gladly go into Safeway (& go out of my way in general) to use this Wells Fargo as opposed to others. Joey is very professional and personable, as well as the rest of the employees.