U-Swirl

Always love coming to U-​Swirl as a treat with the family… it can just get a little pricey so it is definitely a «treat» when we go. We get different flavors and toppings each time to create something new and yummy. The punch card is a plus!

Gross! Would not recommend this, nor return. Horrible customer service. And an even more horrible product. It was runny and Luke warm. I had the tart flavor which just tasted completely expired. Won’t come back and would warn others to stay clear.

This place is pretty nasty. How can you mess up brownie batter flavor and vanilla? Tasteless and just plain gross! I will never return…

Yummy frozen yogurt it’s way cheaper than yogurtini I love this place I just don’t like how rude one of the employer’s are he looks like shaggy from Scooby-​Doo, he rolled his eyes at me cause I accidentally dropped some candy on the counter.

Just kind of your typical self serve place. Was a little bit on the dirty side.

Fave place to go with squad except one time I forgot my chipolte here so I came back to get it but one of the employes threw it away I was pissed like wtf got me fucked up!

Nice place, superb ambience, they got good collection of yogurts and superb toppings as well. No loyalty programs though, heard punch cards or something but crew never told about it.

When it comes to frozen yogurt, U-​Swirl does it right.
They’ve got a wide selection of yogurt flavors, including dairy-​free, no sugar added, low-​fat and non-​fat options. Their topping selection is also better than most yogurt places I’ve been to. Their fruits always seem to be freshly cut, and they do a good job of keeping the toppings bar clean and orderly.
The one thing I don’t like about this place is that the wall that creates the «hallway» between the long sofa and the yogurt machines makes a very narrow walkway where, if the place is crowded, means you’re walking in a single file line down the row of machines.
Prices are fair, and like at just about any other yogurt place– you pay for the amount you put in your cup. Employees are sometimes distant and a bit rude, but hey. That’s why I don’t tip them. Sorry if that makes me sound arrogant or mean, but for high school kids with their first jobs, they need to learn customer service before being rewarded on top of their hourly salaries.
They also have a punch card, where after you purchase 9 yogurts you get the 10^th free, so make sure to utilize that nice benefit.

I have been going to this uswirl for months and never had a problem, until tonight, I went in with a coworker right after getting off work, and right as I picked up my yogurt cup the guy who was in charge immediately kicked us out. Why? Because it was 5 minutes before they closed. It’s not like they go to a lot of work just to allow me to get yogurt, all you do is get your own food and then they ring you up, it’s not that hard. As soon as we left, he immediately locked the doors, a few minutes before the store actually closed. The name of the guy who kicked us out was Josh, and Josh is a poor example of an employee in the food business. He’s stressing about the easiest job a person can have. I don’t think I’ll be returning, I’m moving on to Yogurtini.

I went in 7 minutes before close and they had three people on shift, one who was the shift leader, named Josh. I usually come to this location and never have a problem, never have I had a problem with customer service until now. I work late and I just want a yogurt, it’s not that hard to let me serve myself. I work in the food business as well so I understand wanting to close early but not following up on your open hours of business and kicking loyal customers out and locking the doors 7 mins before close. This is ridiculous, I am not able to experience a nice dessert after a hard working day and just to be insulted and kicked out, rude.

Good selection of yogurts and toppings. Also there is plenty of patio seating to take advantage of the outside weather.

Decent frozen yogurt. Best flavor is the cheesecake, and I like the cookie dough toppings. They have weird décor and seats. Not sure why all the frozen yogurt places do this but there must be a reason.

I swear that the fudge flavor has alcohol in it! Went in at 1130 pm so I don’t know what happened to it. There’s no way that it was supposed to taste like that though. Anyways, I got two other great tasting flavours so I was able to eat around the weird «fudge» one. And a midnight snack covered in candy never goes to waste.

I love that this place is open late! 11 on weekdays and midnight on weekends so you can catch a late movie and hit this spot if you don’t want the night to be over yet. Delicious and they have a few healthy options as well as Options for restricted diets.

What can you say, it’s just some good yogurt. Nothing special, and nothing any worse than most. I mean, they are all pretty much the same these days.
Only complaint… no need to hide the sample cups behind the counter… I have not been to one in a while that does this. Makes things complicated… I am already serving myself for pete sake!

My kids and I love this place! It’s got a modern but comfy décor, the place is always clean and they have a great selection of flavors and toppings.

One of the best frozen Yogurt joints in the area. Good service, nice flavors, awesome colorful and soft seats inside and outside seating… Full candy and fruit bar with great extras. My usual spot.

I love this place. They always have great flavors that stay consistent with taste. I have noticed many yogurt shops have an icy flavor a few bites in but not U Swirl!
They wonderful choices like Peanut Butter, Oreo, Cake Batter, Peanut Butter, Mint, Strawberry Cheesecake and of course Peanut Butter! I highly recommend this local gem.
Located near major shopping and entertainment, this location is perfect for a snack when going to Target or Shopping at Michaels. Service is great and they offer a punch card which means a freebie once in a while!

Sugar-​Free NY Cheesecake yogurt?! Oh Yeah!
Jason M. and I decided to pair up with Jon H. and Amy H. for a double date night out to see Dirty Dancing at the AMC. Jon H., never been to U-​Swirl before, decided to try this yogurt place out and we could all meet there before the movie.
This place is kinda like mojo yogurt, but I think it’s a little more fun. Comfy colorful long couches with little round ottomans and also big tables. This is definitely made for the family and big groups in mind.
The service was outstanding. They offered everyone sample cups to try their at least 10 different flavors (which included peanut butter and root beer). They even have a discount for people that are going to see a movie.
They have many toppings from fruit, chocolate, nuts, and sauces.
We hung out about an hour before the movie started. I had a great time and the yogurt hit the spot.

*** UPDATE***
Just had a glorious experience with U Swirl… that is sarcasm. I am a big fan of yogurt and so I have been going to u-​swirl as it is close to my house. I drop about $ 30 every time I go (fam of 4). I have been saving up the stamp cards as I have done in the past with other yogurt places. I literally have 4 full at this point.
So I decide to use one tonight. I am the only one getting yogurt tonight so why not use a card. It says free 16oz yogurt with toppings. So I grabbed the small cup and got my usual. I go to check out and the kid says ok your total is $ 2.25 or something. I said Oh no I have a free one. He said right… we pay for up to 16 oz. I said… that’s not what it says. He said that’s how it is. before I could even finish asking him my husband had handed him our card to pay and he ran it. Literally seconds.
It all finally settled on me and I was like No, this is wrong… I have spent $ 100“s of dollars here over just a few months. This is not how you treat your customers. The stamp cards are misleading. I have never experienced this with other yogurt shops.
So I said… I don’t want it.
He said… you already paid for it.
I said.refund.
He said I can’t, I don’t know how.
I said… that’s not my problem.
He was just like all the other workers at U-​swirl (see below) Incredibly rude and unapologetic. You see… it’s not us the pesky customers giving him a pay check every week. It’s the money gods above. We are just the annoyance they have to deal with as we are such a bother.
So he goes and get a shift leader. Not a manager (she made that quite clear). I explained everything and she processed the refund. She then took my yogurt. Oh and I had to ask for my punch card back.
LOL. I thought I was in la la land. I couldn’t believe what was happening. The WORST customer service I have experienced in a long time.
I love how U-​swirl thanks you for all your money spent. Yes… spend $ 100 and we will take of $ 2.00. Wow… oh and we will put a pretty bow of A-​hole attitude on top. They would rather my yogurt sit and melt on the counter and upset a consistant customer than honor what is on the card?
I hope that $ 2.25 was worth it. I know, I know, the frozen yogurt world has very little competition so of course you can treat your customers as you please. ;)
Honestly, what it comes down to is they are misleading with the punch card. You should say up to 16oz free with toppings. Oh and a side note… my Mom lives in the neighborhood. When I told her she said they have never once charged her for her free yogurt and it has always been more than 16oz.
So with all of that said… Starbucks got my money today and any other yogurt shop in the valley will get my money… u-​swirl will no longer be cashing in from me, my family or my friends… and that’s a lot of people. Good work team u-​swirl!
Friday June 1^st 2012
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Well I have moved and u-​swirl is now my local fro yo spot. The yogurt is very good but the customer service is very bad so let me break it down for you.
The location has plenty of seating inside and even a few tables outside which is nice. I’m not a fan of the setup as it gets backed up very easily but whatever… that will never change… so no biggie.
My usual is cake batter with butterfinger pieces and shredded coconut on top. Yum! I also enjoy the banana but only when they have peanut butter. Bring back peanut butter! I wasn’t a fan of the tart but I’m picky about my tart so I’m sure it’s great. My husband only ever gets the tart so it must just be me. They have a great variety of toppings and everything is clean.
I would honestly give this place 5 starts if it weren’t for the people at the registers. I have never been to a yogurt shop where the people look at you like they want to kill you. It’s incredibly uninviting and I feel like I’m bothering them by being there. They do not smile, they do not say anything really other than put it down and you can take it off now… in such an annoyed tone.
Stop ruining fro yo night with your negative vibes. The last time I went in the girl at the register just stood there with a sour puss chatting it up with who I can only assume was a friend of hers. It’s just weird that this is ok. Anyway. that is my only rant. Other than the employees it’s pretty perfect.