U S Collections West

I have dealt with this company for about 8 years now. While they collected on 1 of my debts, they missed 2 others completely and rarely returned phone calls or provided any status. I had to call every few months just to remind them to take the next step. I had a new collection from a tenant and the intake person wouldn’t respond either. There must be a better collector that cares. It’s frustrating to deal with these guys so I am taking my collections elsewhere.

While some people may hate this company because they are doing collection work, I have to say they are great. I have used the company many times over the past 20 years and they have always put in a good effort to collect the debts I assigned.
As a small business owner it is very difficult to stay in business and service legitimate customers when other businesses don’t pay me. Even when the debtor customer is a much bigger company than mine, US Collections West has stood up for my rights and collected whatever was possible from the companies that stiffed me.
I understand and have been on the debtor side of a collection agency for personal debt in the past and it sucks. But I also know that this company has been in business for over 20 years in a highly regulated industry. To me that experience is proof of professionalism and all I need to know to actively pursue whats rightfully owed to me.

Extremely unprofessional!!! This company is run by the most unprofessional owner ever. Don Darnell is the owner and I have spoken with him directly and he is why this company is a mess. You are in big trouble if you happen to have to deal with this company. In my case they had a process server illegally serve a family member of mine that I didn’t even live with. Then they wanted $ 2k more for «interest and other fees». This company has a history of harassment and breaking the law so don’t try talking to them.

HARASSMENT!
that is the only thing this place is good For…
they will put false motions on your credit… i.e. evictions and whatever else… just to try and get you to pay something that you have physical proof that you DON’T OWE…
did i mention that they will harass you at your work. and use vulgar language just to beat you down to try and get you to pay up…
this Collection agency is the lowest of the low… if you ever have the. well… «luck» to deal with this place… i would suggest telling them you want everything done by us postal otherwise they will be telling you what a POS you are and your mother to boot…