U-Haul Moving & Storage at 19th & Bell

I come to 19^th and Bell U-​Haul location often to pick up an open trailer. Most of the time staff tries to be courteous, but today’s experience was below anything I experienced before. I walk into the store just as their associate is walking out with another customer. Another older associate walks out of the room and tells me he will be with me within a minute. That’s fine. 10 minutes pass, the store is completely empty, so I start walking around to kill time. I start looking at their security camera feed and I see the same associate who was walking out earlier standing outside while watching his colleague work on connecting a trailer. I keep watching the video feed and he just keeps standing there chatting it up. After 15+ minutes I walk out the store with no intention to confront anyone, just get in my car and leave, but now suddenly they feel obligated to come and help me, so I reply they had their chance, I’ll go somewhere else. At that moment the first associates says: «You don’t have to be a dick about it!» Well, that got me going… As we exchange words he ends up screaming: «Go F**K YOURSELF!» and challenging me to a fight in front of other customers and associates. I’m buying my own trailer.

I’ve never written a bad review before but the experience I just had here was terrible. I called to make an appointment to have a trailer hitch installed on my vehicle which they were able to make for the same day at 11am. When I arrived I had literally no where to park my car so I had to leave it in their drive way area. Then I go inside where there is one person helping a couple and then one other person waiting behind them. Two more employees came in just to assist the man helping the couple. At this point I’ve been waiting about 15 minutes when another couple walks in. Finally one of the three employees decides to help out and the lady who just walks in jumps the line in front of all of us. And even though the other gentleman and I had been waiting for a while they helped her anyway even after I announced that him and I had been waiting before she even got there. Finally after waiting for 30 minutes I decided to just leave and it was only at that time that I was finally acknowledged when they said it would just be a few more minutes and they’d be right with me. I left anyway because I had to pick my son up from his kick boxing class that is at least 15 minutes away. I’m very disappointed with my experience.

These guys are amazing! Super friendly and super helpful. Everything about my customer experience was how a business should be operated. Definitely recommended.

Dropped my truck off to have a 7 pin wire harrness and a brake assist control. Put in. I was called a couple hours later saying my truck was finished. I went to pick my truck up. As I was leaving I found that my power windows did not work. So I stopped and let mike the person who had taken care of me. know my windows was not working. He looked it over and found that I had a electronic ignition fuse blown. So he replaced it. That fixed the.problem. for a little bit as I drove about ¼th a mile the fuse blew again. So I went back to uhaul and asked him to figure it out. In left my truck with mike. So he could fix the problem. A couple hours later mike called me and said he could not figure out what was wrong. And stated he was not a auto electrician. And that I would have to file a claim with uhaul. And find someone who knew auto electrical. To get it fixed. So I took my truck home with no power windows and my truck alarm would not shut off. The next morning I took my truck to a different uhaul. And suprising the uhaul tech fixed my truck. And showed me the big mistake mike did to my truck. now my truck is temporally fixed thank to george at uhaul in mesa. I can go get a estimate on what the cost or repairs is going to be. So I can file a claim with uhaul for the expense.

I just rented a trailer from this location, and my experience was absolutely great! Sebastian helped me get an adapter for the wiring harness of my vehicle, rented a receiver hitch and trailer to me, got it hooked up, all in twenty minutes. Upon my return, the gentleman who was there had me unhooked in 5 minutes, receipt on its way to my email inbox. Trailer was clean and worked great! Highly recommend!

I had a Great experience with this U-​haul. Picked up a 26′ truck at 9:15 am Sunday and was out the door within 15 minutes. Both Representatives were smiling and incredibly friendly. They were busy but both helped customers very quickly. My truck was clean and ran great.