TrailersPlus Phoenix

TRAILER MINUS
I bought a trailer, Curt hitch and curt ball joint. Had it all installed by trailer plus one year ago and drove it 1200 miles from Phoenix to Seattle, went over a speed bump and the trailer popped off the hitch, so I thought I broke it myself. So I parked it and left it till I had the time and money to fix it so I Brought it to this store recently to get the trailer fixed but Come to find out they installed in Phoenix a 1 ⁷⁄₈ ball joint, the trailer required a 2″ (This store even charged me for a new ball joint SHAMEFUL!!!) I called their corporate office and they lie to me and tell me they don’t sell Curt ball joints? I bought a Curt hitch? So I guess I just brought a ball joint from them then took it off put a smaller one on on purpose then loaded my two small children right behind the trailer with a couple of thousand pounds behind them and drove it for a couple of states? I called them to see if they would help me fix the scratches on the back of the vehicle that were caused by the trailer sliding into it when it popped off, I’m not even asking for any money for when it popped off the hitch while I was unloading and fell scuffing and bruising my shoulder or the risk my children took, or even when it popped off at 55 miles an hour and I was able to slow down with it chained to my vehicle, I still have trouble driving with the trailer cause I can’t focus on the road, I can’t stop looking in my mirror fearing it will pop off… so if you want to buy from this company and have an issue you have been warned!

Place sucks stood in the office for 10 min not a single person said shit to me… worst customer service ever

I purchased a 12′ enclosed trailer from them back in 2009 or 2010. The trailer has been amazing. I haven’t had any issues and it is great quality and the price was very reasonable.
They would call and remind me of my free service and inspections. That was super helpful, because I’d never remember to get the wheel bearings greased and such. Since then, I’ve had a few issues that were user-​error. I broke the rear foot and it needed to be replaced/​rewelded. They did it quickly and very inexpensively too.
Also, since I purchased my trailer, I’ve noticed they’ve rebranded the company a bit — for the better. They are totally corporate, but seem to have retained the local gear-​head friendly tone and style. Not sure if there’s new ownership or new leadershiop, but the new brand looks great.
Last year I had to repair the driver side wheel well /​fender and lights when a damn filthy retread jumped up and bit me. That 30lb piece of rubber did a number on that fender area.
I took it in to Trailers Plus and they repaired it correctly, without trying to rake me in any way. They gave me all my options and their recommendation as to what they’d do if they were me. A day later and a very stomachable bill and I was back on the road.
I asked about replacing the tire. They gave me a quote, which was a little high (since they aren’t a tire co). I asked and they steered me in the right direction to buy the right tire for a better price. Incredible customer service. Did not expect that.
The latest interaction was today. My dome light plastic case rattled off and broke a while back. I never made it a priority since the light still works. But the bulb is exposed and I know it’s just a matter of time before I smash it with a tool in hand. So, I called to see if I could buy that piece of replacement plastic cover. Spoke to Christian. He informed me they don’t sell that piece of plastic al a carte and that I’d have to buy the entire light fixture.
Since mine is incandescent, he mentioned I could just buy the new LED version which is much better (and I agree!). The cost was only like $ 15, but he said if I wanted it shipped, I’d have to order on their website.
Instead of letting me head off into the internet-​ether to fend for myself, he went to the website in parallel to make sure I found the right part. In about 30 seconds-​flat he realized that part wasn’t showing on their online store.
Guess what? He zipped over to
, found the part in less than 30 seconds. He asked me for my email, and sent me the link.
BOOM!
$ 8.95 shipped Prime. F*cking incredible.
The whole phone call took like 90 seconds. I got a better LED light for under $ 9 and saved $ 6 — $ 7.
Bravo, Christian.
Keep it up Trailers Plus!

Went here to look for a trailer. The place is closed to the public except by appointment only 5 days out of the week and closed the other 2. Saw people walking around and wouldn’t even take the time to talk to me through the fence. Info about appointment only would be nice on web site. Took my business else where.

Had work done on my trailer here, you an tell it is corporate but the service is good. The only issue I had this first time was they took longer than expected to complete the work but it was due to an unexpected problem they ran into after starting the repairs on my trailer. This place is huge and is right off of the frontage road of I-​17 near Dunlap. They are close to my office and I use several trailers and they offered to take my credit card to keep on file for future repairs. This helps me out a lot and I hope we can build a great business partnership with future repairs.