The Lobby Grill

So we decided to try this place since there was only a few places open on Xmas day. The service was amazing, our server was very charismatic, extremely helpful and was punctual with the drinks and food. I’ve ordered the bloody Mary with Kettle one vodka (not up to part), We started with the grill artichokes, although it was our first time trying it, it really was not the best, or met our standards. I ordered the NY strip medium rare with a side of garlic mashed potatoes and she ordered the Rotisserie Chicken. The New York strip ($ 33) was a little bit undercooked, and it still had all the fat around it. Clearly could had gone to texas roadhouse for a better steak and cheaper and for a bigger portion. The mashed potatoes were not buttery or seasoned correctly and there was no gravy. The Rotisserie Chicken was pretty good but again it only came with a side of teaser salad for starters. To culminate this, $ 160 it is really not worth this place, don’t get me wrong the view is extremely nice, and the service great but the food mhmm so not worth it.

Skip this place. Very expensive, very mediocre food when there are so many better options in the South Phoenix area. The view is pretty…

One of the best views in Phoenix and good décor. Food and service good but not excellent.

I was excited to meet a friend at the AZ Grand and made the horrific mistake of assuming a resort would have great food.
Let me say this — you can eat better food at one of Phoenix’s area hospitals than this place!
The «heirloom board» didn’t even have heirloom tomatoes on it. It came w/​only 4 small pieces of bread so our table of four only had 1 piece of bread each to try the dab of pesto, garden tomatoes (which were not ripe), 3 slices of salami, and watery mozzarella.
The Rotisserie Chicken had no flavor, was dry, and could pass for boiled chicken. Finally the mash potatoes… yeah watered down and flavorless.
I WISH I COULD GET MY MONEY BACK AFTER THIS TERRIBLE MEAL. THERE WAS A REASON WHY THE ENTIRE RESTAURANT WAS EMPTY! I SHOULD HAVE RECOGNIZED THIS!

Artichoke not cooked till tender and calamari we wondered if it was even cooked. Although staff was accommodating and removed from the bill so we’ll give three stars for local IPA and view of golf course and staff accommodation. We didn’t have lunch just starters so no comment for lunch. The effort was there but the food could use some attention. I hope this helps the chef improve cuz the location is very nice.

This grill is all about sitting outside to eat (when it’s not hot), not necessarily the food. It’s good but highly over priced. I stayed for a week and loved the wait staff except for Nicole. She had a ‘tude but Brenda … She’s fantastic. When serving over priced food, not a good idea to act like you are too good for the people paying for it. And of course because of review sites like Unilocal

Was just in and had zero service. She brought me a menu and never came back to my table. Not sure 1 person serving the entire place is a good idea!!! Shit and I gotta stay at this resort for the next 8 days!!! Ugh

Great food with options for everyone. The kids got pizza and it was great. I had a turkey sandwich that was basically a thanksgiving dinner in your hands.
The only downer was we had to wait a while for a table as the staff could not handle a large party of 16.

Great food, horrible service. We were so shocked at how horrible the dinner went we asked for a manager– one never came. Since we were staying at the resort they sent us a email inquiring about our experience and we told them about everything that happened at dinner– didn’t hear anything back. They don’t care, and will continue to lose business because of it.
If you want to feel like your dining at a poorly run IHOP but pay resort priced foods– this is your place!!! Come and get it!

My family stayed at the Grand yesterday and ate at The Lobby Grill today for lunch. The prices are kind of high but considering its in the hotel that is expected. That being said, I, my wife and out kids all really liked everything we ordered. It seemed kind of like your run of the mill hotel restaurant so our bar was pretty low but we were pleasantly surprised. The french dip was great, the brussel sprouts were delicious and the pizza cookie at the end was the best we have had living here in the valley, it rocked.

We had a reservation at 10:30am Tuesday. We were seated immediately in front of the bay windows that looked out onto the grassy area. Very picturesque.
This is a family friendly restaurant with a relaxed feel.
Breakfast items range from pancakes, waffles, eggs to breakfast burritos.
My daughter ordered orange juice, 3 egg omelet made with bacon, ham and cheese with a side of toast and hash browns.
I had 2 eggs with bacon and hash browns and fresh fruit and an ice tea.
Daughter said her omlet had a funny taste to it. Could have been the bacon. I took a bite and it kind of had a griddle taste to it if that makes any sense.
The toast was way better than any toast I ever had. It was really a loaf of bread lightly toasted served with three jams; Apple Cinnamon, Strawberry, Blueberry.
That was our favorite part of the breakfast.
My eggs and hashbrowns were typical, nothing special. The fresh fruit was descent. The bacon was cooked perfectly and not greasy.
The bill came out to $ 45.76. I was able to use my $ 50 credit to pay for breakfast and only had to pay a little out of pocket for tipping.

Food was reasonable. Steak was good but nothing special. Not worth $ 32. My wife had fish special, was very small piece and average at best. Son had rotisserie chicken. It was reasonably good, but not worth $ 24. Biggest Reason for 3 stars is poor service. They charge similar to morton’s prices but quality of food and service is not even on par w Denny’s. I realize it’s a hotel restaurant, but would not eat here again unless it were just for a burger, and then the service would not cut it.

OK/​average food but the worst service (breakfast) I may have ever had! It was a Sunday morning at the resort, so they should have expected a lot of people. We arrived at 8am, so it was not yet full. We waited ten minutes to tell the hostess we had a party of 2. Then, she says she needs to have us wait for ten minutes because she just gave a new table to each of her servers and wanted to give them time to catch up. …ok, we wanted to sit but that seems fair.
We walked the Lobby for 5 minutes and come back to see she has seated EVERY party behind us… Most 3 – 5 people per party. What?!? So, we finally sit down and wait about 5 minutes for our server. Still, the restaurant is not full and most are eating at the buffet so her job should be super easy. We order off the menu and she brings a cup of coffee, waters and never-​ever returns! Someone else brought our food. We waited 15+ AFTER we were done eating. NOBODY came… We had to leave; we were in a hurry. She was checking on other tables (literally right next to us) and just never came to us. I had to go into the kitchen to get her. Seriously, if tried being patient, tried to flag her down… Terrible terrible service, as this is not what you’d expect from a resort like this.
I was beyond frustrated because we’d been done eating for at least 15 minutes and throughout breakfast I was dying for a coffee refill — which I never got. I have no idea why she was so out of it or seemed so «in the weeds.» As a former waitress, I feel I’m allowed to make the judgement that she was a terrible server. Net, the food was good, but the staff from the hostess to the waitress were bizarrely terrible!
So… Do NOT go here. Get your car from valet, drive to eat elsewhere, and you’ll still be back before you would be if you are here. Plus… It was overpriced. I rate it a half-​star, but Unilocal only gives solid stars so I’ll do them a solid and round up.

My burger was burnt Onion rings burnt pretty disappointing
I was hoping for better quality
The hotel is beautiful

I really enjoyed this restaurant.
It came as somewhat of a surprise, since the hotel room service food was of mediocre at best quality.
Our server was super attentive and friendly. The sunset over the golf course was divine.
The atmosphere was very nice. Not too casual and not too ritzy. It was also very family oriented.
I REALLY recommend the brussel sprout salad. I looove salad and this is one of the best ones I’ve had in a while. Don’t let the name scare you off. I’m not always the biggest fan of the brussel sprouts (when I was 5 I barfed at the Christmas Dinner table when having them for the first time). It doesnt have that bitter flavor at all, and the bacon bits and dressing. mmmm

Beautiful view. Great foods. Awesome service. What more can I say?!! We had dinner here 3 nights in a row & love everything! They messed up on my drink, brought it to their attention, immediately went & made me a new better one!

Loved this place. Came to Phoenix on a business trip, and I like to try out different places. Good food is a must, and great view/​décor/​ambience makes it better. Read the reviews from other Unilocalers and saw the so so reviews for this place. I noticed that none said bad food, so I decided to try it. I’m very glad I did.
I started with the grilled artichoke appetizer, and my entrée was the Cobb salad (here for lunch). Both were super tasty and yummy. I liked the way the food was presented, it looked really good. That’s always nice.
I requested to be sat by the window, and my view was of the golf course, with the ponds and waterfalls. It was very pretty, and made for an excellent setting to enjoy lunch.
Also, the service was very good. The waiter was very attentive, refilled my drink on time (a HUGE plus with me), got the food to me in a timely manner, and he checked up on me often. So maybe the other reviewers were there at busier times, or had a different waiter.
Over all, I would highly recommend this restaurant to anyone looking for good food in a pretty, relaxing setting.

We had dessert there one night and it was just OK. Kids had the mini donuts, which were awful. You know it’s bad when a kid won’t eat a donut. The price was ridiculous for what we got. We decided to give it a second chance and have the breakfast buffet the next day. In a word: disappointing. the eggs, bacon and sausage were fairly good but the pastries at costco were better and the french toast was completely inedible — worst I have ever had in my life. Ever. Extremely overpriced and the service was slow and way below average. For a quality resort, you would think they would at least serve filtered water; nope, tap water. Which in Phoenix, is awful. Do yourself a favor, if you go to the Arizona Grand, just leave the resort to go eat. You’ll save money, time, and frustration.

We stayed here at the Arizona Grand for 4 days for a family wedding. The menu was a bit limited, but I could always find something I liked. First day, lunch, I had a C– chicken Caesar. Very little dressing, which itself was lacking flavor and what seemed like the kind of «pulled chicken» that you’d find in an enchilada. It was all breast meat, kind of dry and low on flavor. Second day breakfast, a vegetable, egg white «frittata» actually more of a scramble. I asked them to substitute cheddar for the goat cheese called out on the menu. I have to confess, goat cheese is just too goaty for me. Got a glass of OJ that was fresh squeezed and derlishous. Third day, dinner. They were having some sort of corporate event in the dining room, but served the whole menu in the bar. I had the special of the night — grilled prawns over gorgonzola risotto. It was wonderful!
I’m actually not much of risotto fan, but the blue cheese kick and creaminess, topped with a little arugula salad and then the perfectly textured, buttery prawns over that… I loved it. Last day we slept in and decided to hold off on eating until the obligatory early check out at 11 was completed. Little did we know, the menu switched to lunch at just that hour, so we split a club sandwich as sort of a breakfast-​y offering, maybe because of the bacon.
The total standout aspect of what would otherwise have been a C+ to B– value was the servers. Our two favorites were Bob and Stephanie, although they were all exceptional. Always there when needed them, and not when we didn’t, totally accommodating, but most rare, completely genuine and unaffected. Service rarely trumps food for me, but when it’s this good…

09÷02÷10
I’ve dined a few times at Arizona Grand’s restaurants, many of them now gone (Latitude 30 and The Phantom Horse Grill). The Lobby Grill is a smaller version of TPHG– same furnishings, different location. I’d have eaten here earlier if I could’ve found it– just follow the signs until it seems you’ve gone too far, and you’re almost there! Don’t worry about finding parking spaces– it may look like a long walk, but it’s really just around the corner, down the «hill.»
There was a little confusion as it seemed that the main dining room was closed and seating was only at the bar, but the host was nice enough to let us sit at a booth; This was a relief, as it looked cold and dark inside the bar, and warm and bright inside the main room. Service was a bit slow, despite the facts that there was only a family of three (one was a toddler) seated before us, and I’d already perused through the menu online– I knew what I wanted to try! (Oh, how I’d rejoice when the day comes where I can place my order online so that it would be ready to serve when I am seated!)
We ordered the Filet bleu cheese pizza and the Reinvented Waldorf salad. This order took awhile (35 – 40 minutes!) to arrive, so it would be in your best interests to bring something to read if you’re dining alone, or if the members of your group aren’t into small talk. Thankfully, there’s a gift shop across the hall! As far as resort gift shops go, this isn’t shabby at all. It even carries Brighton jewelry! Be warned, their inventory doesn’t carry the newer items you’ll find at the mall. But I’m not here to talk about silver watches…
I included the prices of our entrees and they were a bit high, but when my Mom is willing to overlook the higher costs to have another slice of that wonderful pizza, w/​such tender chunks of filet and pungent bleu cheese (we ate all but a small slice, which I took home and ate for dinner that evening!), or the terrific salad (the candied walnuts were addictive!), then I know I’ve found a winner of a dining venue!
We’ll be back very soon!