Spaworks

I have been ripped off and misdirected (or lied to), by so many spa repair folks over the years, I basically «gave up» and decided to figure things out myself. All the phone calls to the spa manufacture (s) got me no where and hundreds of dollars to countless repair folks, to fix a 10 year old problem of no lights in spa. Simple advice and a 10 dollar part got me lights! I love this place. Same thing happened 2 years ago… leaks in spa, repair guy charged a fortune, and did not fix it… came in to Spaworks, told them my problem, and they sold me 30 worth of heavenly cure, and gave me the CORRECT advice (which was a the problem before that cost me 300 to accomplish nothing paying a repair guy). I am so so happy to have this resource, and am grateful for ALL the help I have received over the last couple years. I also want to mention their patience… they spend a lot of time with me, and are always willing to talk thru a problem, and their advice has always been right on!

Really a ZERO. I agree with Sue B’s. If you want to be treated poorly, not listened to, made to feel like you are wasting his time, then BOB the manager is your customer service guy. I go out of my way to source products so I don’t have to purchase here, Too bad, as the owner (s) seem well stocked. Avoid if you can source elsewhere. Hope BOB finds another job NOT in customer service.

If you want to be treated poorly, quoted inaccurately for parts and be hung up on… talk to Bob the manager. Do yourself a favor and find another parts dealer.

Excellent prices, knowledgeable staff! I love my new hot tub cover!

The outdoor spa at my house was already installed when I bought the house. There was no documentation and it was in very serious need of a good cleaning. Not knowing the brand or what filters it used I drove around to a dozen so-​called spa stores. None of them carried supplies for any other models than what they sold.
After some online research I found a place that sold parts at wholesale prices for virtually every brand and model spa ever made and (was I in luck) their distribution center was located in Phoenix.
Since then I have replaced both the heater and the control unit in addition to a new cover (all relatively expensive parts) and I have bought all of my filters and chemicals from Spaworks. I checked their prices against the famous online retailer that sells «everything» and the prices are within pennies of each other.
I like to support places in my community, and I like the fact that I see the same employees every time I visit. I don’t have to remember my filter number, I just walk in and they pull up my details and always have the part I need in stock. It’s also a plus that the staff is friendly and seem to know every possible thing about spas.