Sonora Quest Laboratories

I have been coming to this lab a couple time a year for a few years. Staff changes constantly and some are not friendly. Sometimes there is a wait. I have tried making appointments online and over the phone and it’s a hassle. That being said, there have been some nice staff members, short waits and great phlabotomist. Thus the 3 stars.
I just went last week. All new people. Waited less than 5 minutes. But the young man, at reception, acted like he’d rather be somewhere else. Couldn’t be bothered to give me the time of day. But the phlabotomist, Stephan (pronounced Stef-​on), was GREAT. Hope he’s there when I go back in 6 months.

Not the type to normally write a review, but VERY unimpressed with the customer service. Have been here many times because of the location and my insurance. I am an «easy» patient and the front office staff have been rude and unprofessional each time I’ve visited, both with myself and the other patients I’ve observed. I know the job can be stressful, but have worked as front office staff for a doctor office myself and know that they could be more friendly and patient.

First off, I would like to say that the overall location of this lab is excellent. As I never even made it to triage, I can’t say much other than comment on the staffing. The horribly insensitive and simply rude woman working the desk was one of my least favorite people I’ve encountered in a medical setting to date. She said multiple times how she usually works at the location in Anthem so I give her the benefit of the doubt in saying that maybe files were in a different spot so she was insanely frustrated and thus felt justified in forgetting all sensitivity training and respect. My husband walked to the counter with our 9 month old in tow while I was seated with our toddler. There were maybe 6 – 7 other patients including the mom of a 6 day old infant who had an appointment. My husband stood back from the counter with our paperwork waiting to be helped. The woman began yelling at him asking if we were told to wait. My husband said «no but…» and wasn’t even permitted to finish his sentence before she screamed «Just sign in!!!». She wouldn’t even take our lab orders or answer a question. The aforementioned mom asked for a heat pack for her child’s foot and was greeted with as much animosity. Since the woman wouldn’t acknowledge anyone, many patients left when she told the newborn mom that even with an appointment that it would be approximately 45 minutes. Also, during our wait in which we were never spoken to, the woman told someone on the phone, «I don’t know what you’re trying to ask me» in a horribly rude tone. We as well as several other patients left not wanting to be treated poorly in an already less than favorable situation. Mental note, if this lady works at the Anthem lab, avoid it like the plague.

I work in the building so I know there are always people waiting for them to open. I always make an appointment a day or two before I need to go in and i am in and out in 5 minutes!

What a horrible customer service. Wrong info on the phone. Impersonal and not particularly knowledgeable stuff. Huge lune up. Bad atmosphere. For high prices of lab work and decent location this place is a disgrace to medical care. Never again. Sonora lab maybe decent. Just not this location!

Great Staff! Short Wait! All around great experience!

Nice, clean, quiet. Caring staff! They even took care of me as I started to pass out:-)