Social Security Administration

What a terrible experience. This is the government at its finest. I needed replacement social security cards for my kids and I researched everything I needed online, including their hours of operation. The first time I went they were closed (different hours). The second time I was told I needed different paperwork, so I went home and collected everything I was told. The third time I was again told I needed different paperwork and to bring the kids with me. The fourth time everything was finally processed — it only took an hour. This was an hour once I got to a window, this does not include the wait time when you first arrive.

I didn’t even make it into the door into sweet b. The Security guard was highly disrespectful. I decided to go to the south Phoenix location instead. I would rather wait longer than deal with that so early in the morning.

In and out in 10 minutes flat (On a Monday at 10AM). Took me longer to drive there. Needed a new card. The security guard was friendly (and adorable!) and the agent who assisted me (Gloria) was just the sweetest!

I thought it would be a long wait. I went two years ago and waited a few minutes outside then a couple hours inside before being helped. Today I had to go again to update my status from resident to citizen. I got there at 8:30am (Friday) and waited outside in a long line. At 8:55 they started letting people in. I finally got inside just after 9am. I just sat down when a lady directed me to an open window. I was in and out in less than 10 minutes. For the wait outside, bring a folding chair and something cold to drink, the rest is easy and quick! From the security guard outside, to the guard inside checking bags, the lady directing people and the lady helping me — they were all very friendly and helpful.

If you’re looking for name changes/​corrections make sure to read the signs that say Suite B! It literally is right around the corner.
I was extremely impressed! It took me only about 5 minutes to get done what I needed & there was almost no wait time.
I was skeptical since I always hear people complain about what a long process it is getting your name changed, but it was quick & easy in my opinion.
Make sure to visit
prior to your visit to make sure you have the appropriate documentation to do whatever it is you need to do.
Theres also plenty of parking, but like I said, just know what side of the building you need to beat the heat!

It’s an office of the Federal Government. That means you can expect to wait longer that you should and have less than friendly service. Thankfully, this visit wasn’t to bad, other than the fact I had to ditch my coffee as they don’t allow you to bring any liquids into the building. It would be better if they at least had a coffee machine inside, but they don’t so I suffered, I’m just glad I didn’t have to wait to long.

People who works there need to be more happier and have smile on their face. Overall services were quick, however there aren’t enough parking spots, you may need to park somewhere else and walk over.

Pretty clean facility. Fast and prompt service. Very friendly staff. I just got married and needed to change my last name on my social security card. I was in and out of the office in less than 5 minutes, granted it was a Wednesday at 11:30am. I was dreading coming here and was so relived as to how fast it went. Definitely come to this office.

Wow, wow, wow! I came here for the sole purpose of changing my last name due to marriage. I came at 1:20 on Friday and left at 1:45. Quick right?! Everything was wonderful and extremely easy. I came in the suite B doors as mentioned in the other reviews. Only took 15 minutes of waiting about 5 for the actually go through the paperwork.
Well right when I was stepping inside my car, I realized that the guy messed up my address so here I am waiting at the end of the line again. Real dumb. Good job. Once again, the government did it! So for that sole purpose, 3 stars only. Incompetent fools.
I recommend coming later around closing time cause no one is really there especially on Friday. Also I brought in my passport and other IDs. They don’t really need much. They will just ask you a few questions.

Almost 5 years into marriage and I decided it was time to finally legally change my name…
Part of the reason that it took me so long was the dreaded process of going to the Social Security Administration office amongst a handful of others. But I bit the bullet and took step number one which landed me here.
I walked into the wrong entrance and was quickly told I needed to enter on the other side of the building. No big deal… As I walked, I crossed my fingers that the line wouldn’t be as long as the first side. And when I entered over there, it didn’t look too bad. I think I waited approximately one hour and then met with my «agent» for about five minutes to take care of my own paperwork.
Step one of the name change taken care of… hooray!
Only about 6 other steps to go (before hitting up credit card, bank, airlines, etc…) Wish me luck!
A few things to note if you are heading to this office:
There are no drinks allowed, no computers allowed, and your phone must be kept on silent. You may also want to call ahead to check their hours as they close early on certain days of the week. Good luck!

Dealing with this SS office has been an absolute nightmare! After my taxes and wages were garnished, I discovered that my parents were overpaid child support for me when I was a minor. As an adult SS wants ME to pay them back (thousands of dollars). I’ve left 5 messages (over a couple months span) and finally someone called me back a week after my last message. I was at work but received a voicemail that I was going to get a letter to set an appointment to meet with someone on my case. Once again they are garnishing my wages (for the third time) after putting a stop to it before. I can’t get a call back from anyone or a straight answer. The staff is extremely unhelpful and clearly not doing their job. If you need to take care of your SS business I suggest you find another location. RUN!!!

As other reviews have said if you are looking to change your name Suite B is around the corner from the main entrance so park /​walk in on that side. Both entrances have a security guard that will ask why you are there and will ensure that you get checked in. If you have a bag or purse, they will ask to check it for any weapons and then request that you put your cell phone on silent or vibrate.
I didn’t have an appointment, but since we recently got married, I needed to request a new SS card in order to get my name updated. I received a ticket from the security guard that checked me in and I was about 4 numbers off from the most recently called one. I waited about five minutes in a chair before my number was called (side note: if you go at lunch time, they will have less windows open — so if you can, try going during the earlier morning, or a bit after lunch to ensure you get seen).
Be sure to check their website before going so you can print and fill out the application form and have it ready to go. It’s also a great resource for being able to know what to bring with you so you don’t have to make a return trip.
I had my passport, birth certificate, driver’s license and marriage license. It took about five minutes for the clerk behind the counter to type in all my information and I was ready to go! She was fast, efficient and friendly. The security guard was helpful and funny.
Overall: A
Check the website, come prepared, and all in all it should be a quick visit!

2. the number of hours I spent here getting my new social security card with my new last name. 7. the number of minutes it took, once my name was called to get a new SS card ordered for me in said last name. I pray that I never have to come back to this place again after that crazy experience. Plus it was FREEZING! What the crap?

If you’re coming for a new or replacement social security card you need to go to Suite B NOT the main office. When you pull into the parking lot turn left and follow the road around. Suite B is located in the back left side of the building. The security guard will search your belonings so leave your guns and drugs at home. The staff was very friendly and I was in and out in about 45 minutes. If your changing your name like I was you will have to wait 48 hours before you to go to the MVD to get an updated licence to allow their system to process the change. I was told I’ll receive my new card in the mail in 2 weeks.

I was number E-​31
I arrived at 1:45 or so to get a replacement card. It’s been a while. Almost thirty years since I lost my original one. LOL Since everyone is so security conscious these days, I thought I should get a replacement. Just in case someone would want to steal it. I never had a reason to before, still don’t. One of the side benefits of working for the same company for so long.
I arrived and was asked by the armed security guard if I had any pointy objects, knives, guns or a cellphone. I said no, no, no and yes. I was told to mute the cellphone. LOL I said thank you, hit the touch screen for my number and proceed out the door to Del Taco for lunch.
I came back an hour later and they were at E-​94. Fearing I had missed my number, I went up to an open window and I was told no. Forty five minutes later they did call my number. I handed her my pre-​printed and filled out form. She asked for my Drivers License, and a few questions. I had to swear that all the information I gave her was the truth under penalty of incarceration.
She was very pleasant. I wished her a nice day!

My friend came here and was in and out very quicklly. Be advised there is security that will check your bags so leave the weapons and drugs at home.

Had the most positive experience in a government building when I visited to get my social security card. I literally walked in, checked in with the security guard, she gave me my ticket, checked my bag for weapons, and I sat down for literally 4minutes and was called up to a window.
It was about noon when I visited on a Friday to get my Social Security Card, and the representative was super pleasant and helpful. I strongly suggest if you don’t want to deal with parking issues with the downtown location, come here!

What a professional business! I wasn’t sure what to expect when I stopped by to change my last name today (I’m a married woman now y’all) but I was pleasantly surprised by the professionalism circling this place. A security guard promptly greeted us and checked my purse for any weapon and such. What was funny is that a boy scout (no joke) sheepishly admitted to having a pocket knife and he had to walk back to his car to put it away. ANYWAY, I was asked to put my cell on vibrate and have a seat. I was so excited to see only a few people in the building, for some reason I was picturing the place to be more like the DMV. My number was called within five minutes and the whole process of applying for a new social security card was quick and painless. I will probably never need to come here again but I would recommend this location for all your SS needs.