Sherry’s Pampered Pets

I went to pick up my dog. He was not groomed. I just wanted to take him home at that point. They would not let me until I paid the 25.00 for nothing. I will take them to court.

I’m new to the area and needed to find a new groomer for our girl. We came across this place and after reading a bunch of reviews, we decided to give them a try. I couldn’t be happier! They did such an amazing job! The staff is friendly and super helpful! Our girl looks great! I’ll definitely be coming back.

I took my dog, Charles, here just a few days ago. They did an AMAZING job! He’s part cairn terrier but I don’t like the typical cut groomers give so I always request just a trim and to focus on his beard. They shaved him underneath and did just a trim elsewhere. He looks so good! Plus they don’t put the dogs in a crate when they’re done. I like that they let them play with other dogs until I pick him up. I’ll definitely be back and will be recommending everyone I know here.

My dog and I love Sherry’s Pampered Pets. They are able to book last minute day care trips as well as making sure he has plenty of play time with the other dogs. I take my dog here for daycare trips just because! Even better is the super affordable grooming, every time my St. Bernard mix comes homes, he super soft and sleepy which is good for him and me!

I have taken my yorkie here twice before. The first time I fell in love. The front desk person greeted us with a smile and a big hello to our baby. I felt safe and secure leaving our little one with them. When we picked her up she was happy and we were happy with the results. Excited to find a place so close near us we decided they would be our go to groomers. So I booked a second appointment a few months later. Reception was not as warm but I guess the only thing that mattered was they treat my baby well. Dropping her off felt like an inconvenience on their part. The person on the phone sounded upset that I didn’t know who «my» groomer was. I’m thinking I am barely building a relationship with you guys. Why do I have to have a set groomer all of a sudden? Is there some sort of bidding war going on behind the scenes that I just don’t get?! You’ve had my dog before ONCE. I’m not going to settle on one person after only one point of contact. As a consumer can I not choose to have my dog seen by another groomer if the previous groomer was not there? Am I limited to ONE PERSON? Whatever. I was already there. She treated me rudely but was very sweet to my dog so I shrugged it. Welp. I called today to make an appointment and was again asked who my groomer was. The lady who picked up sounded extremely annoyed. Was rude and curt. So much so she put someone else on the phone to tell me they have no openings. Mind you, I work I customer service. I take calls daily. I kept a very polite demeanor even after she huffed and puffed on the phone. I said thank you for your time. I said my pleases and thank yous. I hung up the phone after that to write this. I will never go back. I am baffled that the level of customer service deteriorated after the initial visit. If I am trusting you with my beloved pet please make me feel like my patronage is valued. Otherwise you are losing a customer. I was so excited to create a trusting bond with the groomers down the street who have an otherwise gleaming reputation given by the preceding reviews. But I guess I needed to be a long time customer at this point who has decided on one groomer after only one visit. Very annoyed. I will be looking elsewhere.

Just picked up my westie «Casper» — he is 14 years old and a little grumpy — the groomers always do a great job with him — he looks beautiful and he loves the place and the people. I drive all the way from Fountain Hills to take him here. He’s been going here for over 10 years and we couldn’t be happier. Thanks to a great staff and professional groomers.

On Tuesday 3÷17÷2015 at 11:30 am drop off 2 of my dogs to be groomed got a call to pick them up at 4:15 pm which I proceed to do at 4:30 pm. When I picked them up I noticed one of my dogs back legs where walk not normally hoping he would come out it this social dog went into hiding and panting heavy I was not sure what was wrong I assumed maybe the owner who groomed my dog accidentally nicked my dogs private which I called the next day to let them know but as the day went on my dog seem to take a turn for the worst and at 8:30 pm I was at 1^st pet veterinary centers where they said my dog had a slip disk in his back and was prescribe tramadol, Methocarbamol and prednisone all from taking him to get groomed at Sherry’s Pampered Pets. Why was I not told by Sherry Pampered Pets that my dog may of fell from bath or jerked from leash hard or maybe there something else that happened to my dog but for my dog to be injuries this bad no heads up or maybe they were hoping this would go away I will never take my dogs to groomers any more I will learn to do it myself. In closing I’m hoping my dog will pull out of this and if he does I don’t know if he will be physical the same dog he was before I took him to Sherry’s Pampered Pets

My ex never picked his dog up (see last review) so now Kingsley is my dog and he loves getting groomed like a lion.

My dog loves it at Sherry’s. Before coming to Sherry’s, my dog was never able to get along with other dogs but just one day after coming, he didn’t want to go home. He loves it here. I love how they post photos of the dogs throughout the day. It lets me know my little guy is having fun and is well taken care of.

Took care of my 3 dogs and did an awesome job. Facilities look very nice and dogs look spoiled. Very reasonable priced. I will go again.

I love this place! I used to work there (over 6 years ago) so I am well aware of all their business practices and how they treat the dogs that come in and I wouldn’t trust anyone else with my furry babies. Michelle grooms my girls every two weeks for a great price. They truly love the animals there.

I have a weiner mix and a pitbull australian shepherd. My dogs stayed for five days while I flew home for Christmas. It is perfect because my dogs get to share a run and get play time! It does stink like ammonia inside, but it is a good reminder that its an indoor dog boarding which means they get air conditioning when it is hot out! So of course it will smell a little strong inside. The staff was sweet and quick, which we needed. I picked up my dogs they were fine, happy, and tired in a having played all day way. Great experience totally recommend.

I had a wonderful first experience here! I have two Australian cattle dogs and this was there first time to the groomer, they loved it! They came back with a shiny coat, nails trimmed and less hair (I asked for them to brush out the undercoat)! The price was awesome too! I looked all day and kept being quoted 50 – 70 for each dog! When I called sherry I was quoted 30 per dog and they got me in within two hours! I will be back once a month for my pups!

I’ve been using Sherrys for over 6 years and they are always available by phone to set an appt in advance or at last minute.

I love this place and so does my dog, Shelby! The staff is very friendly and attentive to Shelby. She goes here everyday for doggy day care, we have boarded her a few times while on vacation & she also gets her nails trimmed here. They do a great job with all of the above. The first time we boarded her, she lost some weight, but I think it’s because she wasn’t used to the environment overnight & was so busy playing she just didn’t eat. The last few times, she’s had no problem eating since she’s so comfortable there. She’s always excited to go inside when we pull up in the car and greets the staff excitedly. I highly recommend to anyone!

The Groomer, Michelle, ignored me the entire time I was there dropping off my dogs and then again the entire time I was there picking them up. I only asked for two things, do not cut their ears and do not cut their tails… both were cut. One of my dogs is a Matipoo and she had a beautiful long tail that dropped down over her back and now it is gone. Not only did I request that in person at the time I took them in, but I also wrote it on the card they gave me to fill out when I dropped them off. I guess this is my fault as I was unhappy the last time I took them there and yet I tried again. Well, I won’t be going back again and I highly recommend that you don’t either!

I wish that I could have got ahold of Sherry’s Pampered Pets so that I could have made the reservation that I needed. But after 2 attempts at contacting them by phone and leaving them a voicemail that never got returned, I never even got as far as making the reservation. I waited 3 – 4 days for a return phone call, and then made reservations elsewhere. If I can’t even get ahold of anyone or get a return phone call after leaving a voicemail, I am sure not leaving my dog with you.

Unsanitary, unsafe and extraordinarily shady and dishonest.
Sherry’s Pampered Pets should be shut down.
We used Sherry’s for boarding for about 1 ½ years. Two very disturbing incidents led us to stop.
First – we asked to use their restroom. When we first started going to Sherry’s we asked to tour the facilities. We were told that due to liability issues, they could not give us a tour, but we could look at the play areas through the outside windows. We thought this was a little strange since every single other kennel we’ve ever been to was willing (and wanted) to give us a tour. We figured we had no reason not to trust them so we accepted their excuse. Fast forward 1 ½ years– I desperately needed to use a restroom. They didn’t want to let me use it at first, but I told them it was an emergency and they let me. Quickly learned why they did not want to let me back there or give customers tours of the facilities. The closed off area, that they don’t want customers touring, is unbelievably, phenomenally filthy. And that’s an understatement. I have never seen a dirtier restroom in even the seediest, filthiest truck stop gas station I have ever been to. More importantly – they had stacks of kennels that looked like they came from a puppy mill. They only place i have ever seen such dirty kennels and such a filthy facility is in those gut-​wrenching puppy mill videos you see on SPCA or PETA. It should be criminal to be running such a disgustingly filthy boarding operation.
Second – We went on an extended vacation (about two weeks). When we returned, our dog looked very tired and skinny. The owner’s sister (the older lady with the tattoos) informed us that our dog had not been eating anything for almost the entire stay at the kennel and she had consistent diarrhea for same amount of time. We asked her if they made any attempt to call us or a veterinarian and she confirmed that nobody from Sherry’s Pampered Pets did so at any time. At least 1 – 2 weeks of diarrhea and lack of appetite and not a single person at Sherry’s bothers to call us or take our dog to a vet. We confirmed this story 3 times with this lady (because we were so shocked and could not believe the level of neglect). Short of our dog dying, I can not think of a much more extreme case of kennel negligence. This situation should be (and possibly is) criminal neglect.
We returned to Sherry’s within a few days to speak with Sherry. When we did, her sister had completely changed her story (or so Sherry says). Sherry claimed that her sister told her that our dog was sick for only the last 1 – 2 days of boarding. We asked Sherry to bring her sister out so we could confront her with her lie and Sherry refused. Sherry’s adult daughter then got in our face, yelling at us for «accusing» her aunt of lying (which she blatantly did). Needless to say, Sherry refused to refund our money or pay or veterinarian bills.
Short of our dog dying, we could not think of a more egregious, disturbing situation of animal neglect by a boarding kennel.
Not only did Sherry’s completely violate our trust, they abusively (and possibly criminally) neglected our dog.
I really can not find the words to express how phenomenally disgusted and outraged we were over this case of extraordinary dishonesty, abuse and disturbing conduct by Sherry, her sister and her daughter.

This place was awesome… interviewed 3 other places and came back to Sherry’s. The staff definitely loves dogs… and Lottie came back a very happy camper :) I had to board her for 3 days while on a trip and she must have had a good time because she was exhausted. I normally would take her to one of Sherry’s competitors but they lost their lease and are not close to where I live… their loss was my gain in finding Sherry’s. I would definitely give them a 5 star… only wish I could have checked out the back where she slept at night, but they do have a sample of the little rooms they get to stay in. Only thing I would change is to have them give her a bath before she came home… just to complete her spa pkg.
Connie S.
Phoenix

Ladmo gives Sherry’s a 5 paw review!
Still loving me some Sherry’s!
We were having our roof replaced this past week and didn’t want to leave our little pup Ladmo home all day to be scared and stressed out by all the banging on the roof.
So off to Sherry’s he went. Each morning I would drop him off and pick him up on my way home from work.
He was soooo chill and relaxed (he is normally a hyper dog) he got to play with other dogs all day long, I can tell he had a blast!
On his last day I had them give him a bath, he is so nice and fluffy!
I also found out they charge a whole heck of a lot less for grooming then where we usually go. So we may pay a visit for grooming.