Sears Optical

Ay, Ay, Ay, Ay, Ay no way! This place treated me just horrid! I have great insurance and am a cash pay customer. You would think nowadays they would treat potential customers like gold considering the economy. I Made an appointment for two days later. One day later they called me back and told me they did not have a doc that day. Hello? That seems dumb to not know you were not having a Dr. on that day. That was my first impression and issue which just continued and got worse. I then had an extremely hard time getting them to accept that my insurance allows me to go anywhere even after I faxed them my benefits. My insurance company even had a claims manager call them and she spent 20 minutes total on hold and on the phone with them.
(not impressive customer service that’s for sure) They still argued with her and told her they were not contracted with them even though hundreds of claim have been processed with my insurance company through Sears Optical. The funny thing is the Insurance lady goes to the Arrowhead Sears and says it’s great and no billing issues at all. Now that makes no sense doesn’t it??? So then the girl at Sears actually had the nerve to say to me that I was not even insured. I know darn well I am. The girl was extremely rude and demeaning on the phone and then actually had the nerve again to be nasty and told me and the insurance manager that I should take my business elsewhere. (Which I gladly will and never walk in another Sears store ever again) My insurance manager even suggested that they would give me the wrong glasses. Hmmm, so I have no idea what they must have said to her for her to make that assumption but they must have been pretty darn rude to her too. I called and filed a complaint with the manager at Sears. All in all, I spent more than two hours on trying to get an appointment. Like I said earlier I will be taking my business elsewhere. I would suggest you do the same.