Safe Haven Security

This the worst company. I cancelled my contract after 2 weeks. My equipment never work. I contacted them to check the sensor that was not working and they could not be flexible to assist me. while I was taking to the ADT representative and informed her about the fact that Safe Heaven could not make any time of arrangement to fit my schedule the customer service person from Safe Heaven interrupted me to start arguing with me about the situation. The offer me in appointment from 4:00 PM to 6:00 PM and all that I asked for to make sure that the technician show in my house at 6:00 PM. How they would like for them or their relatives to be sitting in a Doctor’s office waiting while their Doctor is at home waiting for a technician to show up to fix the problem.

I want out of this contract. Already I have had to deal with equipment failure on same sensor. Unhappy customer. To leave contract I have to wait until first year then contract will be turned over to ADT.
The very day I moved in not even my couch arrived before two wolfs come to my home with sales pitch about how unsafe the surrounding neighborhood is and they could help me. I’m fell for the sales pitch and signed up for service. For an entire year of useless equipment I paid 48.99 every month. I’m exhausted and feel no need to pay for a beep when I open my door. Honestly, I could have same equipment from Lowes.

What a sleazy company. One of their salesmen, Brad Simmons, decided it was acceptable to bother my wife while I was at work. He rang the doorbell, which she chose to ignore as we were not expecting anyone yesterday. He then proceeded to bang on the door and refused to go away.
She answered the door and told him we are not interested. He proceeded to try to hard sell her on service but using scare tactics. What an asshole move. This was an unsolicited and unwanted visit.
Stay away from these folks, you can find a better service elsewhere for a lower price.

Don’t ever use this company, I went and listened to my realtor and it was the worse decision I could have made. If I could give them zero stars I would. I signed a 3 year contract for Police, fire and panic and the system only does 2 out of the 3. When I try to email them no one gets back to me, when I try to call them no one gets back to me. I had to call ADT directly and they got a hold of them for me and they scheduled an appointment for a Sat morning and the tech never showed up nor did he call to let us know that he wasn’t coming. Tried to call them on that day but you cant get a hold of anyone on the weekends. Called ADT and they couldn’t get a hold of anyone either.
When I finally got a hold of them during the week they said the tech was suppose to call you and let you know that the system cant be hard wired to the wireless system and that I have no way out of the contract for 3 years, even though I was told I would have all 3 services on the system and only have 2.
STAY AWAY, FAR AWAY!!!

A Safe Haven salesperson just came to my door (I just moved into my new house) This so-​called security specialist ignored all the security stickers and signs that were already in place from the company I decided to monitor my house, but this genius also parked in the middle of my driveway with a female passenger waiting for him in his front seat, completely blocking my exit. What company do you know whose employees just drive up onto your driveway? Very unprofessional and scared me quite a bit. Ironic that I almost called the cops on a security salesman.

Bait and Switch
I recently bought a house. Brad and his trainee showed up at my house two days after I moved in. They showed up in the middle of my family dinner, around 7PM. I kindly asked that they stopped by another time. They came back later that evening around 8:30 as I was getting my kids bathed and ready for bed. Brad is a very smooth sales guy who quickly tries to relate and understand your needs. Based on that, he inserts FUD (Fear, Uncertainty and Doubt). He talks about being new to a neighborhood, not really knowing your neighbors, stats about the number of homes broken into in the first 30 days of move-​in, etc.
He proceeded to tell me that he was the district manager and that he was going to make me a really sweet deal since he was training a new guy and needed to show some sales. He offered additional sensors and a discounted monthly rate. By now it was after 9:30PM and I was ready to just sign the paper and have them go. I signed and initialled where he pointed. This was my mistake. I was told I would be paying ~37/​month. I later found that I was locked into a 3yr contract at more than $ 50/​month.
I called to address this with ADT and Safe Haven and was told that since I signed and initialled the contract, I was stuck and there was nothing they could or were willing to do. If I cancel the contract, I will still be responsible for paying 70% of the remaining balance of the 36mo contract.
That said, the equipment works as advertised and the ADT customer service people are very polite but I feel I am not getting what I was told. Also, I was suppoosed to receive a $ 100 Visa gift card for being a new customer. I never got that either.

A Safe Haven sales rep came to our door after we just moved in. We listened to his pitch and kept his promo brochure. We did some research online and compared pricing with others. After a couple more phone conversations we decided to go with Safe Haven. Unfortunately, we should have went with our instinct and gone with Cox or directly through ADT. This was a huge mistake. Jay, the rep sold us on the service since we’d get a specified discount off our home owner’s insurance with USAA, which would ultimately lower our monthly cost. That is what sold us. Turns out we got a 1% discount off our HOI. Jay said he’d fix it and either through the insurance company or through Safe Haven. Neither happened. I had to call him every week for 2 months. He just gave me the runaround. Finally, he said he’d cut us a check to take care of the difference in HOI discount. I emailed his work email the invoice and the amount. To my surprise someone else emailed back saying that Jay no longer works for Safe Haven. Yet, Jay was still taking my calls and assuring me he’ll take care of it. I asked the Safe Haven guy who emailed back, Lance Combs, when he was terminated and asked for answers. He provided no answers and told me to contact Jay directly on his cell phone. So I did, and got no response of course. I’m so done with dealing with these people – so unprofessional, so sketchy, and the worst customer service I’ve ever experienced. I would strongly advise against Safe Haven. Go with someone you can trust when it comes to your home security.

I was refereed to Safe Haven by my realtor when my husband and I were in escrow. We had mentioned to her that we were going to have ADT come and install with free installation and we’d receive a discount with our USAA membership. The woman who I worked with, Terri Carroll had told me that with Safe Haven we’d have free installation and a $ 100 gift card presented to us after installation. She had also informed me that we’d need to pay 2 months in advance when we had everything installed. Imagine my surprise when I received a bill from ADT asking me to pay for a bill for my first month and the installation just 30 day after we signed a 3 year contract (the contract term wasn’t even mentioned until the tech came to set up). When I tried to call Terri and ask her why they were asking for my first month and installation she explained to me that the $ 100 gift card that we would receive was to cover the $ 107 installation fee but it was a rebate and we had to wait 2 – 3 months to receive that. Whether we decided to use that to reimburse ourselves or not was our option. If we had went with our first decision we would have received a discounted price per a month off the bat (which she had promised also but is now stating it won’t come into effect until 3 months from now), free installation up front, and a security camera.
To top it off some weird man came to our door two days after we installed the system and asked if we had ADT (there is a sign in our yard) and asked how many doors and windows were secure and said he was just from Safe Haven and wanted to verify that we had our security and discounts. It seemed sketchy like he was scouting our home and didn’t make sense that he wasn’t in communication with his own company. I would never recommend this company to anyone. Stay away and work directly with ADT you’ll feel more secure. I wish we had.