RadioShack

We can easily make a simple problem a complicated one, if we approach the situation with too high expectations, as in the case with the Radio Shack at Tower Plaza… don’t expect too much.
Most of the employees ARE in high school and probably their first job, but they most likely speak two languages, too, a plus in this area. When we go to RS, one most likely expects a certain level of success in finding a solution to an electronic issue. I knew I’d find the right battery here, and I did within seconds and with the assistance of the young man who welcomed me as I entered.
The extraordinary experience I had was when I returned two days later to return them, because the two little watch batteries didn’t fix the problem (another story). So, the young lady at the counter, who also greeted me as I entered the store, let me know about the «expected» policy of «no battery return», but took my advice and checked them out to see if they were good, and I wasn’t returning junk batteries, and working a scam… I «expected» this reaction, and I was not offended in the least.
It took TWO battery testers to prove the little guys were good (bringing them back two days after purchase and in their original packaging helped), and after reminding me of their «no battery return» policy, she credited my $ 12 and change vack to my card… Are you serious?!
Thank you, Radio Shack for hiring real people, and young people who still see the good in people… I appreciate that!

Their slogan is – «You’ve got questions, we have answers!» But their answers are mostly soooo lame!#@!#@! Do they get these employees straight out of Jr. High Academy or what… Their clothes don’t fit, their demeanor is shabby at best, and if they don’t know something — right to the computer they go to see if they can find out what they don’t have a clue about!
As a Radar Specialist for the FAA, electronics 101 is breakfast conversation to me and my peers. So when I go up to an employee at Radio Shack and ask if they have a ferrite shunt for a telephone line (used to eliminate 60 hertz line noise [looks like a round carved dough-​nut made of magnetized iron]) they give me this blank stare as if they were a dear caught in headlights of an oncoming vehicle… Truth is, this use to be a very common item on the store shelves to help get rid of line-​noise, now everything is digital and works differently.
Oh well… As it turned out, I did an extensive search around the store to find they had no such device and ended up going to Fry’s Electronics in Tempe, where I found what I was looking for…
I will say one good thing about this Radioshack or other Radio Shacks — -They make for great ideas at Christmas time!
One Star!