R&M Towing

The driver, Chris, arrived on time (and with a smile at 7 am), and did an
amazing job. My old Lincoln town car, which is very large and hard to
maneuver with rear air bags deployed, was in a narrow yard, off of an
alley that is very hard to get thru. He was meticulous in assuring that the
sides of the car didn’t scrape the gate, etc, and managed to load this
vehicle alone, while it had take 2 men to put it there.
This kind of service is really exceptional and I would certainly recommend them.

CROOKS. I was standing at my car before the tow truck even touched it (I was parked on the street in a private neighborhood). The guy had his window rolled down and I looked him right in the face and said I was moving the car. He turned and gave a frustrated sigh and without warning he backed up into my car, lifted it off the ground and sped away. The whole process took 3 seconds — no joke. I barely had time to realize what was happening. He sped right over speed bumps without slowing down, my car bouncing behind him, setting the car alarm off right away. All the while I’m sprinting next to his truck, yelling at him through the window to put my car down. It felt like it was straight from a movie. He broke the law several times throughout this process and forfeited their right to charge me. The manager — Mike Harvey — didn’t care one bit. I took my car without paying, but went back to pay it so they didn’t send it to collections. I’ll be taking them to a small claims court soon. Criminals like this should be put out of business. I can only imagine how many other people have been wrongly towed by them.

The management here is totally crooked the tow cars that are legally parked I suggest bringing police with to get your car cause the people there get aggressive if you argue a valid point with them. I guess they think intimidation works …

UPDATE: though promised to be open at 8am they were not. After getting an appointment for noon we made sure to be early (thank god I read these reviews) and sure enough even though the gate was locked a guy from inside showed up 20 minutes early! No doubt in my mind that he would have stood there for a few minutes and then left. Leaving me to make yet a second appointment. And thanks to these reviews I knew to bring cash cause guess what their machine doesn’t work. They had my car for 12 hours but charged me for 2 days storage! And of course all the food spoiled in the heat…
Crooks and thieves! I am disabled and was given permission to back my car in ONLY for unloading my groceries. I had just gotten my first load of groceries into my place, walked outside and was being towed! The driver saw me and ignored me. Called their number and was told I was «lazy» and a few other choice names, and they refused to bring my car back. I have to wait 8 hours till they open. That’s $ 400 worth of groceries rotting in my car. All the food I have for my kids for the next couple of months. Even after explaining that because I’m disabled I had permission and told them about the food in the car they called me more names and then hung up on me. I never even raised my voice! Unprofessional! The tow driver is known for dropping your car if you catch him… for $ 50 cash. Apparently seeing a crippled older woman try and chase a tow truck wasn’t worth the money. I begged the lady on the phone, was even willing to pay a fee to bring it back. Nope just going to let the food rot for 8 hours. Can only hope that what comes around, goes around

$ 171 CASH ONLY for a five mile tow. Need i say more? Reason for the CASH only, nobody would allow this purchase to go through.

R&M Towing «appears» to be running a legitimate business but the way they conduct their business is far from legit, if you ask me. I’m writing this review not for a malicious intent on the business’s name but to make all business, property and people aware of what type of experience my family and I had. This month over a two weekend process we were moving out of my apartment. (I will address this incident with the apartment complex as well the following business day) The first weekend, while coming in and out of the apartment loading my father in laws pick-​up truck that was parked along the curb with mattresses and box springs in it. My father in law comes out, boxes in hand to find one of the tow truck drivers backing up, getting ready to hook the truck with the belongs in the back. Later that day it rained. I would have had soak beds for both of my children and myself. I did not find out about this incident until after the second weekend. My grandmother comes to help the second weekend and parks along the curb in her pick-​up trucks and trailer. She gets out to tell us she there and garbs some stuff and take it out. She left the keys in the truck, purse and her phone — obviously not planning on staying in for a long time. My neighbor was standing out there and here comes R&M trucks not one but two. My neighbors yelling at us to come out. Telling the truck drivers that we were moving out. By the time we came out their driving off and they roll up their windows, while were trying to stop them. Almost four years I lived in these apartments and never had an issue with the parking. Although it seems like they’ve towed almost everyone. I call the dispatch number for R&M towing, they kept telling me to call monday (which this incident is Friday between 5 or 6 pm). After repeatedly calling over and over because they left us in a stuck situation, they tell me that I can call the next day and set-​up an appointment to pick up the truck and trailer the following day. This truck and trailer could have not been parked anywhere else and would have hung out of any parking spot. And then theirs prices, We were charges for the truck and another charge for the trailer. Also $ 40 weekend fee per «unit» … Then the dispatch tells me to bring cash, their card machine only works sometimes. One of business class I just took this semester, explained fraud and temptation taking cash payment so the transaction doesn’t have to be recorded or taxed, this was the first thing that crossed my mind with this whole situation. I bring my card anyways and they won’t even attempt to try my card. I ask them where I should have parked to prevent the truck from being towed. He said leave someone in the car, they can’t tow if someone is in the car. He leaves his daughter in his vehicle when he has to go in somewhere. Now if I would have left my grandmother or children in the truck I would have been catching an abuse case instead. My grandmother tells them that she was going to report them to Better Business Bureau we argue back and fourth and he walks off and tell us to come back Monday. We called the police and they lied about not being able to unlock their gate to at least allow my grandmother to get her purse, phone and her medication. They allowed us to set up another appointment for later in the day after we called the police. We came back and he tells us that we need the registered owner for the trailer. Which they could have told us before, when I made the appointment, or the first time before we had to call the police. This is the first time we have done this, we don’t know how it works or what to expect and they should have told us. So we had to wait the following day to get the trailer and additional charges $ 12 for storage fee. This business needs to be investigated, my next step is to send a letter to the attorney general. I am a fair honest person and will happily give my last dollar to the next person that deserves it or needs it more than I do. This situation at all doesn’t have any fairness to it.

R & m towing is just not acceptable. They have done the worst job at hiring staff members and running a business. They have no customer service skills at all and are down right disrespectful. Very rude and incompetent. Good luck dealing with these folks. I’m sorry for anybody whom may come into crossroads with these people.

Definitely an inconvenience and bunch of liars. They say that there’s a reason for the tow and that there’s a note. Bullsh*t. Twice in less than 3 months I’m dealing with this… I’m over it. I can’t deal with petty people and this company is exactly that. Terrible.

These guys are friendly and helpful. The staff is so kind. When you need towing service you can count on these guys.