Protection 1 Security Solutions

We had a service call on December 26^th and our technician was amazing! His professionalism was fantastic and he went above and beyond what our order was for, taking the time to show us some features we weren’t familiar with. I have been with protection 1 for several years now and couldn’t be happier!

I have been calling them since March asking for assistance from a manager– no reply — I just got through to the regional manager– it is very demeaning to be treated this way–
let’s see if he helps–
I asked for one additional sensor in February — they had the gall to charge me $ 200 — I was not told the price prior to installation. I feel they came to my house, looked around– then set the price… The sensor is a piece of junk plastic box that they paid a nickel for in china. no wiring. The zone was never added to my keypad and there is no light so I cant tell if it is even operational– maybe its just a 200.00 white plastic box?

I’ve had Protection One alarm system in my home for about 8 years. I am very happy with them. I just recently had an issue with my Cox land line which connects with my Protection One box, and then a few days later the cell backup on the system. I called them today and they came out today! Not only did they replace the cell backup and the battery, but the technician that came out also fixed my land line!!! He really was not responsible for the land line but wanted to get it working for me.
I have to say, for the 8 years I’ve had them they’ve been great. I get a call from Protection One if my BF comes over and forgets to turn off the system after he comes in the house.
I used to have ADT and they were pretty good too. But Protection One is superb!

I have changed my rating for this company from 1 star to 3 stars. After I contacted the Better Business Bureau, Protection One did the responsible and customer focused thing and rescinded the $ 100 fee they charged me for canceling their service.
I wish I could give them a higher rating as the service itself was quite good for the 3 years I was with them. Unfortunately, the hassle they put me through and the couple of bad customer service calls I experienced near the end soured my appreciation for this company.
To any potential customers: I urge you to check the fine print on the contract and ask at your sales pitch if they have an auto-​renew policy. Do not sign if they do. It’s a shady business practice designed to keep you from ever leaving them. Their competitors don’t do it; they go month-​to-​month once you complete your agreement.

We hired Protection One to install our new home security system. We looked at Brinks and ADT as well. Brinks was much more expensive and not really willing to bend on anything… they’re just a large corporate so what do you expect. ADT has terrible customer service… I know this because they provided the security system for my company.
The folks from Protection One are really easy to work with. They are focused on making customers happy, they work quickly and explain everything along the way, and they work with you to give you a security system that you need at a great price. Our agent was Mike Karney and he can be reached at 480−861−8652.