ProTan USA

The customer service here is awful and I am very upset with how I was treated by your staff. The young girls working for you are helping you lose your clients.

I recently did the body wrap here. It was a horrible experience for me. I will never do one again! No one informed me that I was going to get burnt. I got burnt on my theigh, abdominal, and hip. It took 3 days to fade away, and it developed a water blister on the left side of my hip. Today you can still see the burn a little bit. Im hoping it does not scar. I called to member services to complain and they were NOT helpful at all! The girl offered to credit me a free session, I was like are you kidding me why would I want to go through this again after being burnt and terrified from it. I couldn’t even put clothes on because it hurt so bad. At the time when I was getting it done I even told the girl I felt it burning and she told me it was normal. I basically got a 1 – 2 degree burn from this experience and all protan had to say was its normal it takes a few hours to a day to go away! NOT! This will probably leave a scar on my skin. If anyone does the body wrap I would make sure to ask all the questions before doing it.

It took multiple visits to get a refund for double billing me. I then had to write the Better Business Bureau to get a refund for a separate rebate check. Instead of apologizing, they sent a nasty return letter stating they had already told me about the refund (they hadn’t) and I was lucky to get my refund. They are truly the Kmart of Tanning Salons. Prepare to fight them for a long time if you have a problem and check your bank statements for double billing!