Promontory Pointe Apartments

The front office is an absolute mess. This property is SO poorly managed and is all over the place when it comes to their lease. Upon move out, they have so many hidden fees and charges. Also, BEWARE, you MUST give them 60 days notice of your intent to vacate, otherwise you will be charged a pro-​rated rent. They give you no notice of this or their renewal prices, etc. This apartment complex seems like they are saving you money at first, but they get you in the end with so many fees. (I.E., you MUST pay a $ 90 cleaning fee. No matter what condition you leave your apartment in). Lastly, we were overcharged during our 12 month lease.
We also referred a friend and were NEVER given our $ 300 referral bonus.
Essentially, they try to squeeze every last bit of money they can out of you before you move out.
I STRONGLY suggest looking elsewhere, as Green Leaf Promontory Pointe was an extreme disappointment, due to their disorganization and lack of professionalism.
If you do decide to live there, you really have to stay on top of them, as they seem to be unable to manage things correctly.

Started off great and ended very poorly.
My wife and I lived at this apartment community for 12 months. We were very excited about the price, proximity to the mountain, and surrounding neighborhood. Our experience quickly was spoiled by the apartment quality and management staff.
1) Upon first moving in we noticed our air-​conditioning system was obviously broken and operating at an extremely loud volume. After requesting maintenance twice to fix the A/​C they left the system pumping cold air, but even louder than before. We had the same sort of issue with living with a broken microwave after maintenance said nothing was wrong with it.
2) As my work begins very early in the morning, I would leave before sunrise. Within the first 5 – 6 months, I would frequently see a large rat running around our apartment common area. Thankfully after some time I noticed large cages setup around the complex and never saw the rat again.
3) Lastly and most disappointing is the staff is either dishonest with money or very lazy and not sure how to properly do their job. Either way, their actions are inexcusable. Knowing our lease was soon up, I took it upon myself to talk with the office about how to officially leave the complex. Without the complex communicating anything, I was told I did not provide sufficient notice of my departure and then slapped with a $ 800 fine. After further discussing why I was being fined I then learned that their leasing systems had overcharged my wife and I $ 500 over the course of the past 12 months. I was told this error would be resolved within a day or two. After some days I did not hear a word. I went back into the office and was immediately told, «I was about to call you.» I asked about the situation of being overcharged and was told it still was not resolved.
Out of suspicion and curiosity, I then asked if I had ever received the $ 300 refer bonus from referring my friend to the complex. It was never added to my account and I was told that there was no proof that they could see of me referring another tenant. This forced my friend to come into the office and explain how he was referred and how he asked three separate employees to write down that I was referred prior to moving in. Then I had to go into the office two more times (each time being told, «I was about to call you») and was finally told I needed to print out a written notice to solve the issue.
I had to then go back to the office two more separate times before all issues were completely resolved. I was given back money from being overcharged and from my referral, but only after about 5 – 7 total trips to the office and re-​explaining the situation to the same employee.
I would like to recommend this apartment complex to other future residents, but after poor communication and having my money being played with, I simply cannot.

We just moved here from Norfolk VA in June. I’m really impressed with our apartment! !!! The wood laminate is beautiful! !! I also love the way the two bedroom units are setup. They also keep the outside looking beautiful. The office held our apartment for a few months before we even moved. I give them 4 stars for sure! !!

Great… Clean and quiet… I Loved it… Nancy and the staff are great to work with and I got my deposit back with out nickle and dime BS, Great place to rent in AZ… spend the money for the extra parking spot… its kinda tight… if you have a big car

At first I thought this place was going to be great but I deeply regret ever signing my lease. Just to start off they were extremely disorganized and I was told four different prices when initially signing. They were extremely shady and now after already living here i have to pay more once again. Funny how that works.
There are always people yelling at the gate at night, the trashes over flow, and the leafblowers come for hours in the morning at the most inconvenient times. The quality is extremely low and I’ve had to repair numerous things already since I dont want to every week be paying maintenance to come. The worst though are the people at the leasing office. They are rude, lazy and the only thing they care about is you paying your rent on time. I will definitely not renew my lease and I encourage anyone considering this place to look elsewhere as you will be extremely disappointed.

I don’t think I would be rating this place so poorly if it didn’t seem like such a letdown. This place really does look very nice from the outside. The fountains are a nice touch.
But the bugs really are too much.
Let me also say that I’m an Arizona native. I’m not particularly squeamish about bugs, because c’mon … they’re like all over the place in the desert.
After our eleventy-​fifth ant infestation (nothing like enjoying a nice night of TV and seeing an ant — or five — crawling up your arm!), and after seeing our 10^th gigantic cockroach, and after hearing other residents complain about scorpions … scorpions … I think I’m ready to start looking elsewhere.
I would advise you do the same.
This place is a lot closer to 7^th street than you might imagine, and it really belongs in Sunnyslope — not Phoenix, like the address suggests.