Phoenix Custom Tailors

Jessica did a wonderful job hemming my jeans. Would definitely use them again. Such nice people!

I took Jessica (the owners granddaughter) a pair of old ripped jeans, I saw a cute repair idea on Pinterest. Of course I wanted to give it a try. I however failed miserably at sewing them. I later took my jeans and lace material to Jessica. Who not only fixed my terrible attempt to sew but with her talent it came out better than I could of ever imagined. I will be taking all my repairs to them now on!

This place is the best! They do anything from body suits to gowns-​name it they do it! The employees are extreme kind and welcoming, they always try their best to make what it is you are getting repaired great! They definitely have their heart in their job. I wouldn’t go anywhere else.

Can I just say, WOW! The owners of this establishment are incredibly humble. I had my wedding dress altered by Miss Jess, she truly made me feel like a princess. I am so glad that there are people like her in family run shops. Their work is incredible, she made sure everything was what I wanted, and was such a pleasure to be around. I will definitely come her from now on!

If I could give a No Star to this Business, I would! This Business RUINED my Leather dress, hemmed it so short it became unwearable!!! I had to pursue them to retrieve my money numerous times to no avail!!! Other hemming they did with Tape!
Horrible Customer Service and Poor Workmanship!

After reading some of the reviews, I was hoping to get someone other than Stormy. Great news… Stormy no longer works there. This is a local business, and the only two employees are a grandmother and her granddaughter, Jessica. I dealt with Jessica and she was a delight. Very positive, very professional. I had a suit jacket that needed significant alterations due to weight loss. She meticulously pinned up the suit and made sure it would be a good fit while remaining comfortable and stylish. It’s a significant job and it’s due back to me in 5 days. Once my jacket is finished, I will edit my review accordingly. FYI, this is a cash only business, so plan your payments accordingly.
UPDATE: I picked up my jacket and it was PERFECT! I couldn’t be more pleased and I give Phoenix Custom Tailors my highest recommendation!

Friendly ownership/​employees, fair pricing, and quality work. Turn around can be quick, the only downside is if you work during the day you’ll have to wait to pick up on the weekend as they close relatively early.

This is my very first Unilocal review, and I’m compelled to write a glowing one for Phoenix Custom Tailors…
I’ve used the shop a few times before for minor alterations, but this time I actually called PCT looking for an upholstery referral for 4 box cushions I needed recovered. I had started the project myself, but my machine wasn’t strong enough to sew through the dense tweed fabric. Anywho, I spoke with the owner’s granddaughter (who, with her husband, will eventually take over the family business), and not only was she super nice, but she said they could help! I went in straight away, and again, my interaction was very pleasant. They quoted me a reasonable price and a fair turnaround time of about a week to 10 days. BUT, I got a call THE NEXT DAY; my cushion covers were done — and they were done perfectly.
Now, keep in mind this is a tailor and not an upholsterer. But, in any case, just know that these guys are awesome! HIGHLY RECOMMEND. :-)

I came to Phoenix Custom Tailors shortly before I was due to fly out of town for my wedding. The mission: create a custom overlay tulle skirt to give my sleek wedding dress a little umf.
I met with Jessica and was immediately reassured I went to the right place. We spoke in person and via email to iron out the details and voila… she came up with a piece that was perfect (and portable!). Note: this is not an everyday item one would request. She had to make the design up based on my specs and she nailed it… and for a very reasonable rate.
In addition to the custom job, I brought in a vintage wedding gown to be worn for a post-​wedding Halloween costume party. While I only needed a zipper, based on my feedback Jessica took it upon herself to cinch the waist to fit better without tampering with the delicate, old pattern.
Finding a good seamstress or tailor can be surprisingly hard. Phoenix Custom Tailors did such an amazing job with these cherished pieces I will for sure be back!

This place is absolutely the worst. If it were possible to give a lesser rating, I would. My sister was getting married and she worked a deal with the owner for reduced alteration price for all the girls in the wedding party. First of all, I was charged more than the agreed-​to price. I didn’t want to make a big deal of it, so I just let it pass. When I went to pick it up two weeks later, it was way too tight in the bust area. At first, the tailor (I think her name was Stormy) refused to take the blame for the mistake. Her response: «Something must have changed since you were here last.» Was she implying that I had somehow gained a bust size in two weeks?!? When I came back a couple weeks later (I don’t live in Phoenix but was travelling there often for wedding preparations), the dress was still too tight. The zipper zipped all the way up, but it was still so tight that I couldn’t even take a full breath. Yet the same woman was there trying to convince me that it was fine. I think she just wanted to get me the hell out of her shop. I insisted she redo it again and when I went back a week later (2 days before the wedding), it finally fit, but there was still more trouble. For one thing, Stormy nearlly gave me the wrong dress. Second, and more seriously, she freaking lost one of the straps belonging to my dress!!! When I asked her about it, her reply was «I guess I can look for it.» She still hadn’t found it a couple minutes later and probably would have left it at that if I hadn’t pushed the issue. Her solution was to tell me to take one of the straps off one of the other bridesmaids dresses. Can you believe that?!? The nerve of that woman. COMPLETELY AND UTTERLY UNPROFESSIONAL! She grudgingly agreed to make me a replacement strap.
I should mention that during this entire ordeal I never once received an appology. Stormy kept putting the blame on everything but her less-​than-​adequate sewing skills. If I hadn’t already paid the full amount, I would have refused to do so.
I know I’m not an isolated incident because another girl in the party had the same problems only worse. I had to come back 3 times but she came back 5 times. She also didn’t receive any kind of appology for the trouble.
I can’t and won’t recommend this place, even to the truly desperate. There’s plenty of other tailors in Phoenix, do yourself a favor and try one of those.

Reasonably priced tailor shop when you need alterations done quickly. Apparently, they can also make custom suits, but my experiences have been with having pants hemmed, waistbands taken both in and out, and having jacket sleeves lengthened.
Generally, your work will be done in a week or less. There are a number of people working here, so you get whoever is free but I’ve been happy with everyone I’ve had.
One thing I somewhat dislike is that even thought they do have changing rooms, they will often do simple alterations without having you try on the item. Luckily, the estimates have, so far, been right on the money.
Oh, and its cash only, so hit an ATM before you go.

So the service is really inconsistent. I’ve encountered a couple ladies who are sweet and maybe the one that isn’t but the work has been good! I’ve had a zipper alteration and a ripped skirt and they did a fairly good job on both. I also needed a hem repaired and she did it on the spot which was awesome! They don’t like to be rushed so I wouldn’t recommend them for quick turnarounds but definitely solid work and great prices. I’ll be back for sure!

I thought they did a good job on a skirt but when I took it home I noticed they cut a lot of corners which ruined the fit and made the stitching look cheap. I had to redo the whole thing myself. I did a really good job though! Restored the cut and class of the skirt.

I can’t understand the poor customer service experiences. I love, love these ladies. They have always been very nice and helpful.
I get a LOT of clothes tailored and I find their pricing to be fair and the quality of the work excellent.
I’ve referred several people here and will continue to do so. Everyone has been satisfied.
TIP: Be sure to call. As a small business, their hours sometimes fluctuate.

One of the worst customer service experiences I’ve ever had.
So, I called on a Tuesday to see if I could get some pants hemmed for a wedding rehearsal dinner. The dinner was out of town, and my flight left Wednesday night, so I knew I was asking for a really quick turnaround and I apologized for that at the start of the conversation.
Me — «I kinda need these pants ready by tomorrow, is that even possible?»
Mean PCT lady — «Well, It’s possible, I guess»
Me — «Ok cool, well I’m not trying to be a jerk, but since I’m leaving tomorrow night, I need a yes or no answer… if it’s no, that’s totally understandable»
PCT devil woman — «…I said it was possible, thats the same as yes, right?»
Me — «Well, not really, possible implies that there is a chance…»
PCT satan — (cuts me off) «Ok well thank you, but I can only tell you it’s possible, so maybe you should try somewhere else.» (hangs up on me).
I call Brother’s Tailors and Clothing, they were sooo awesome and friendly and they hemmed my pants that day! I was still kinda mad about how rude the PCT lady was, so I called back to ask for her manager. After a long conversation of me trying to explain how rude she was (she didn’t get it) she ended the call with the statement that pretty much sums there lousy business: «Well, we’ve been in business for over 50 years and if you don’t like the way we do business you can go somewhere else.»
MEANEST LADY EVER!!!

Good prices and relatively quick turnaround. I like that it is run by a few ladies and it’s like walking into your mom’s sewing room. Lastly, I was extremely happy with the results of shortening the hem on 2 skirts, replacing a zipper on a pair of jeans and patching jeans as well. AND she stitched up a tear I had in a pair of dress pants when I picked up my stuff at no charge.

They’re good but kind of rude.

The ladies here are great!
I found my new tailor shop. Before I was bringing a few items to the dry cleaners near my house, but they typically take like a week+ for basic tailoring. And I needed a sweater sewn QUICK… so off to Unilocal to find a place close to my home and recommended.
I called Phoenix Custom Tailors first. The friendly voice said that they were busy but they could probably squeeze it in today. I assumed that I’d drop off and pick up later in the day…
Well… even better! The friendly clerk immediately started sewing the minor holes my sweater had in the seams; and I was outta there!
Granted this was a minor repair… but the ladies were so friendly and welcoming to me. I will definitely bring them any and all my sewing repair & tailoring needs.
Like Chad S says «Old school awesome».

The ladies are friendly and quick… sure, they may be a bit brisk, but it totally makes sense to me… these chicks are all about getting it done.
I needed to get pants hemmed for a wedding and was glad to see this shop right down the road from my place. They did a cuffed hem in two days for $ 14.
Great, professional, and quick. Old school awesome.

Guess what? I’m a guy and I can sew a button back on and sew a small, albeit ugly, patch on torn fabric. But that’s it, I cant needlepoint or anything.
I had a few items to be repaired and one item to get hemmed. Good prices, $ 5 per repair, and $ 10 for the hemming.
Very nice work done by a couple of friendly ladies.