Phoenix Body Works

They expertly took care of my 2015 Fiat — which was only 2 months old at the time. I had front end damage with 3 air bags having gone off, but with their level of detail in the body work, trim and paint as well as interior work, it looks and drives as good as new.
I’m so happy to have selected Phoenix Body Works over the impersonal «chains». I received personalized service and good communication. They expertly assessed the damage and the work that would need to be done, they addressed my concerns and took care of the small details all while working seamlessly with my insurance company. The shop was clean, organized and professional. I’m glad I didn’t send my car to a «fast food chain» of collision shops.

I just called for a quote and these people seem to not like customers. Waiting on hold unnecessarily and getting attitude for asking questions. Two thumbs down

Thanks to the infamous Arizona sun, my headlights on my 2005 RAV 4 looked pretty cruddy and you can only buff ‘em out so many times before it’s a lost cause. After buying the headlamp assemblies at a great price on Amazon, I started to see what was needed to change the assemblies myself. It wasn’t long before I discovered that I wouldn’t be able to do it.
After calling my mechanic, who gave me a too high of price IMO, I turned to the Internet. A quick search turned up several and Phoenix Body Works was close to where I needed to be after getting done with a client. So, I called them and Rudy gave me a estimate that I thought was very reasonable; I was able to make the appointment for the next morning.
I got there a couple of minutes before the appointed time, filled in the paperwork and was able to wait while the work was being done (read a review where the customer said that they weren’t allowed to wait). They took the car in as soon as I signed the paperwork authorizing the repair.
50 minutes later: O, my care was ready and at a price that was $ 10.60 UNDER the estimate!
WAY TO GO, Phoenix Body Works.

My 2011 Toyota Camry was damaged when a chunk of tire was flung up into my front bumper and headlight while traveling on I-​10. This was my first time ever having to have body work done on a vehicle and deal with the insurance claim that goes along with it. The insurance company put aftermarket parts on the estimate, but Matt was able to negotiate with his vendor to get OEM parts for the same price. This was a big deal for me. The work was done on-​time and the work was superb. They matched the paint absolutely perfectly. Even under hard light, I can’t find a difference in the tint and texture of the old and new paint. I won’t even consider anyone else if God-​forbid I need any other body work done while I reside in Phoenix.

These guys are great today was the second time I’ve used them and my experience was even better the second go around. Just awesome.
My teenage daughter got into a fender bender we didn’t want to use our insurance for oblivious reasons. I told Matt that this was going to be out of pocket and he went out of his way to find used factory parts for us. These guys don’t just treat you like a number they actually care and understand very rare.
Just down the street the price was double because they don’t care enough to put a little extra effort in helping the customer by calling around and looking for the most cost effective parts. They have you sit in another room while they mark up the prices.
Phoenix Body Works is awesome and I highly recommend, we will be back!

These guys are awesome. Recently got in a minor accident and did not have collision on the car, so cost was a sensitive issue. Additionally, since the car was older, spending too much money on it didn’t really make a ton of sense. The car still drove properly, and did not appear to be leaking or making unusual noises, but had sustained fairly major damage to the front. I just wanted to do what was needed to get everything mechanically sound, and nothing more. Most of the body shops I took my car to were focused only on themselves and what they’d be willing to put their name on. Many said they wouldn’t be willing to do what I was asking, which is stupid, considering they’re not the customer. One shop’s quote was over ²⁄₃ of what I’d paid for the car!
This is where Phoenix Body Works gets things right. I sat down with Matt and explained my dilemma to him — it wasn’t financially prudent to replace absolutely everything, or use OEM parts, and I didn’t care if the car looked perfect when the work was done. He respected my needs and was straightforward with me. This being a common car, aftermarket parts would be cheapest and work just fine (except for a couple safety pieces which he recommended I get OEM), some of the damaged pieces (grille, bumper) served no mechanical purpose and didn’t really NEED to be replaced, and if cost was a difficulty, I didn’t really need any of the car painted either. When he put together this estimate, I felt for the first time (after visiting several other shops) like it was doable and affordable.
He was great in communicating with me about what my options were, when the parts would arrive, and when they were able to remove the hood and found additional damage, he called me immediately before proceeding, and explained exactly what he’d found and what it would cost (ended up only being $ 150 – 200 more). The shop fixed my car in only a day, and everything fit and worked nicely when I got it back. Matt went over every repair that had been made, was very patient with me, and said I could call him if anything wasn’t working properly (two and a half months later and it’s all performed great). He even cut me a small break on labor prices since I was paying out of pocket.
Even if you aren’t paying out of pocket and know insurance will cover it, I strongly recommend these guys for their open and proactive communication, and making sure that I (as the customer) knew exactly what was going on with the car — what parts were being replaced, how and why, etc. I never had a doubt that I’d end up with exactly what I’d asked for, and the car’s been a dream ever since.

Nothing but good news from these guys! Very respectful, very veteran. They exceeded all expectations which is exactly what I needed to cure my busted bumper blues. I’ll never go anywhere else now.

Fixed my Ridgeline years ago that had heavy damage, fantastic job. Had some work done to repair rust on another old vehicle, also fantastic. Great price, great work. They always go the extra mile.

Lady at front desk tells me to sign in. After I sign in she says 1.5 hours until they get to it and there’s no waiting allowed. Turned around and walked out.

I just got my car back three days ago. Very pleased with the job they did. Unfortunately I got rear ended yesterday on the freeway so now it’s going back to them again. Didn’t even consider taking it anywhere else. Thanks Phoenix Bodywork’s! !

I’ve lived in Phoenix for 10 days and had my car for 5 days. This morning, I ran into a concrete pile in my work parking garage and broke the light, scratched the ever loving heck out of my front end and basically covered the left front in white paint. I found Phoenix Body Works on google search and drove over on my lunch break. Matt walked me out to give an estimate on my car and after adjusting some of the broken plastic to make my light not look so wrecked, he removed all the white with paint thinner. FOR FREE. He even offered to help me install the replacement light I ordered online this morning if I should have trouble when I get it. I’m from the South and was so relieved at his hospitality that I almost cried. I’m so thankful that I found Phoenix Body Works online and I will definitely go to them with anything I need in the future.

I had my new baby/​Prius for less than 6 months when someone backed into me. I knew the dealership would outsource the repair so I goggled the right words to find PBW. I stopped in and obtained a quick (and I do mean quick) estimate from Matt. He was absolutely thorough in helping me understand the process (I’m from no-​fault insurance states) and worked with the insurance companies estimate/​price. The car repair was quick, convenient and I would never now anything happened to the rear bumper by the end result of the repairs. They also took the extra care of cleaning my car. I would go there again, recommend them to others and sing praises. It’s not just their quality of work but the customer service as well. I continued to work with Matt, although I’m confident others could have helped, and that personal one on one attention made me not feel like a number but a person they wanted to assist… which is vital after an accident, regardless of how big or little the repair. They made a seemingly horrible situation appear as a simple process and quick resolution.

These folks are the best! I called last minute before a major road trip to get a damaged bumper popped back into place. Chris greeted me within seconds and had the bumper back in place in no time. He also cleaned the headlights for me at no charge and pointed out some damage on the tires that could cause issues on the long drive. I will be going back again and again!

Peter P.
AS GOOD AS IT GETS!!!
Having your car stolen is a nightmare. Having that car destroyed to the tune of 13,000 dollars is even worse. The best thing that came out of this experience was meeting the folks at PHX Bodyworks and especially Chris Calabrese. From the first phone call to the delivery of my car in my own driveway my experience with PHX was more than anyone could want. Not only was my car repaired to looking like it came off the showroom floor, but the customer service, and genuine care was the best I’ve ever dealt with. Thank you to everyone at PHX and I will certainly recommend you to anyone needing your expertise.

I stopped in here just to get a quote to fix a hefty door ding with some extra door scrapes after leaving a competitor shop that gave terrible customer service (see my review for Service King). The owner ended up helping me since i had to wait for more than 30 seconds (bonus points for immediate customer service and the owner obviously caring about his business).
I received a fast quote and they told me if I had time they could get it done within 90 minutes. They lied… It was done in 30 minutes and looked amazing!!!
They made it a fast and pleasant experience and my truck looks great. Thanks Greg! I will be back.

Awesome customer service!
I took my car in with the anticipation of spending $ 1200 – 1500 on touching up some body damage/​paint. Chris highly recommended not spending the extra money (imagine that) and to just touch up the ares with paint. He proceeded to do the touch up while I was entertained by the wonderful front office gal, Heather, and to my surprise the touch up was completed with NO CHARGE. GREAT customer service. I am going to take my car back for a clean up and buffing of the rear bumper for a mere $ 50. This is exactly what a single woman needs… an honest and trustworthy business.

Excellent job! Originally went to take a friend and was so impressed with that work that I had them do mine. Will go back and refer friends. Chris is friendly, professional and thorough. Car looks great!!!

This guys are great. Took my car in after I heat a washout pretty hard and messed up the under side of my car… not an easy fix. They worked really well with my insurance and me and turned it around it a little more than a week and then looked over and found a battery problem and went out of their way to help fix it and even call autozone to see about changing the battery. Mind u none of this had to do with the damage on my. won my business and my recommendations to anyone needing auto work. They are straight forward n take care of your car as their own.

Thank you Phoenix Body Works!
I seem to continuously give these guys more and more work! They are all extremely professional, eager to help, fairly priced and easy to talk with. I will recommended them to everyone I know. If I need help in the future, I know where to go.

Chris handled my car at Phoenix Body Works and they did a great job. I needed a front quarter panel and headlight replaced due to an accident and when I got it back it looked brand new; even better than when I dropped it off. The paint color matched perfectly. Chris and everyone else in the office was very friendly and answered all of my questions.
In addition to the great body work the car had been vaccuumed out for me when I got it back. What a nice surprise! They also provided me with a small bottle of touch-​up paint in case I got any more paint chips in the future.