Petco

Staff is unfriendly at this location, they seem like they don’t want to work there. They also said I had to print off a coupon that I got from doing surveys for Petco. I have received over 6 of these before and never had a problem redeeming in store. After I said that I would just go elsewhere to get the supplies, the lady scanned the coupon… Pretty frustrating.

Useless.
I waited 15 minutes to get «Megan’s» help in trying to find Blue Buffalo limited ingredient formula for dogs in a can.
She finally glanced at the same shelf I had already been looking at and said, «I guess we don’t have it.» Ummmmmm thanks?!
Then I made the mistake of going to check out girl to see if she might exert a little more effort.
«Hi. I made a trip here tonight for a certain brand of food and I was wondering if you could look up in the computer if you carry it because the girl in the back says you don’t have any.»
«Ummmm well it depends on what brand.»
«Blue buffalo limited ingredient in a can for dogs.»
«You sure it’s not a different brand?»
«Positive.»
“Let me call Megan in the back.“
omg never mind.
ANYONE LOOKING FOR BLUE BUFFALO LIMITED INGREDIENT FOR DOGS IN A CAN CAN FIND IT ON
You’re welcome.

This place is crazy and the return policy sucks. The pet club card is useless. Why bother with it if u still need to have ur receipt

I like PetCo, but the staff was very unfriendly at this location. I won’t be back to this store. Metro Center is much better!

Today was my son’s 2^nd birthday and we decided it would be fun to get a fish. We walked in to Petco on Bell Blvd and were greeted kindly by the staff and one team member was excited when we told her we were looking at fish.
After looking around I asked her to set us up with the whole 9 yards. When she learned that we did not already have a tank at home things started to get a little wierd.
Now I can appreciate someone veing passionate about their specialty and hers was obviously fish. But i cannot understand how I didnt walk out of that store with a fish.
She explained that you needed to set the tank up first and have it grow bacteria and be stable if we wanted the fish we first selected. So i asked what kind of fish can we get today to bring home today for the kids birthday which is today?!? I asked about goldfish and the beta fish and wondered what happened to the days of putting a fish in a bowl and sprinkling some flakes in every day or so. And she told me they too need the same TLC. I thanked her and we went on looking around ourselves. At some point we just decided to go simple and get a beta and a little bowl so i again asked her what else she would recommed for the tank. She responded, «i really wouldnt recommend taking home a fish today» and «i dont think you will have a fish at home today.»
Unbelievable.
I hope she understands that there are prolly 7 other petco/​petsmart locations within 20mins of theirs. I visited 3 of them.
Make the sale. Make someones day. Get the kid hooked up with a 5 $ fish and call it a day.
I hope she also understands how heartbreaking it is to buckle a crying kid into a carseat. Bummer :(

Grooming salon has gone downhill! I had been taking my two medium-​sized dogs to the grooming salon for nail buffs regularly, but not anymore. I took them in one morning and the new staffer said she could not trim them as she was pregnant and there was no one else coming in to groom until 11 (not great staffing, store manager!), then when I went back a couple weeks later, the nail trimmer obviously had no clue what he was doing. All I wanted was a quick nail buff, but he spent 20 minutes buffing my first dog’s nails — not even trimming them, and he still managed to cut her nail so she was bleeding! I will not be going back.

I took my daughters to Petco recently to consider purchasing a hamster. My girls were heartbroken as their two year old hamster had died about a week earlier. An employee was paged to come and assist us.
The first thing Stephan said to us was, «Are you going to buy the hamster.?» I said, «What kind of question is that?» Stephan said, «Its store policy that we can’t pull the hamster out unless you are going to buy it.»
I told Stephan, «We can’t even see the hamster as he’s completely concealed in his shelter.» My girls were becoming noticeably upset by his resistant attitude so we left.
I called Petco at 888−824−7257 to share our experience. The person I was speaking to had difficulty understanding me and I had difficulty understanding him due to a language barrier. I asked him to transfer me to someone more fluent in English. After waiting on hold for a long time, I hung up.
As an American, I don’t appreciate being outsourced to the Philippines to express concerns here in the United States. Petco and Stephan would do well to remember the retail adage, «Without the customer you don’t exist.» As palsrewards members we find this unacceptable and will take our business elsewhere.

I’m going to try hard and not be too brutal. Eek or should just say Meow!
Usually come here to pick up some 20 pound bags of Nyjer Thistle Seed for my favorite Goldfinches. They live in my super old and very tall trees that we have both in the front and back yard.
Always have a difficult time at this location. The inventory is rarely in the same place and they are usually out of the only thing we want. Wow!
Service is friendly once you find someone. Then it just gets frustratingly worse from there. Almost feels like we are talking Pig Latin or something.
Today they tell me that the 20 pound bag is no longer an option and we would need to buy several 8 pound bags instead. Just for the record the smaller bags are much more expensive per pound and not something I care to entertain.
Did I mention the person who was emptying a deadly smelling cat box in the trash can by the front door. Even though this is an outside trash can … IT STINKS!
1.5 STARS

Have been taking my dogs to the Petco near 59^th and the Loop 101 but tried this one after moving to PHX… So far pretty disappointing. understaffed and told my dog would be ready to be picked up from groomer at 430 (3 hours after drop off). well now the dog wont be ready until 530. i hope. Lets see how it goes. considering other reviews I will be going to a new groomer most likely.

i went in to get a new collar and a jolly ball. i kept wandering around trying to find the jollyball but couldn’t and NO ONE would help. so i bought the collar and left. so frustrating. you can’t ever get customer service in this store

If I could give this location a zero star rating, I would.
I took what use to be my beautiful miniature 5lb maltipoo to be groomed at Petco. Worst experience EVER! Left her there at 11:30 in the morning and at 3:45 she was still wet! Chris, the «so called-​groomer» was trimming her… I questioned why he was doing it basically wet and he looked annoyed by me… that’s when I walked out into the store, as she was clearly not ready to be picked up, and could hear her screaming… I evened asked the retail clerk if this guy ever worked with small dogs… 30 minutes later… she came out completely chopped up! Nothing about her cut was even and she was completely shaking. Bows would not stay on because her cut was so choppy and you could tell that she was never blown out! The guy must have seen my face as he said he wouldn’t charge me.. but he did say it was «her fault» because she moved a bit! I am so ticked off as the only thing the manager said to me was that I was the only one who’s ever complained about him! …SERIOUSLY!!! NEVER TAKE YOUR DOG TO GET GROOMED AT PETCO (unless you like the scruffy mutt look)… I am so regretting this choice. The worst part about the whole thing… nobody there ever offered an apology… just a whole bunch of excuses. =(

Took my 5 month old puppy in for her first groom here today and I am beyond impressed!!! I was a little worried she might be nervous but she fell in love with her sweet groomer, Robin, right away. My dog is a miniature schnauzer so the cut is a little tricky and I was worried they might go to short or too long on the legs. Also, we didn’t want the traditional schnauzer face so I was worried about that too. When I picked her up she looked PERFECT! They really did a great job listening to what we wanted and making it so! She was sent home with a cute pink bandana, a little bag of treats with a big bow, and, best of all, a «my first groom» certificate complete with her photo and gold stars for good behavior. Beyond impressed, will be going back and asking for Robin!!!

I have been coming to this Petco for 2 years… The only thing good about this place is the store manager but even as nice as she was… it didnt make up for what happened.
I took my dog in to get groomed. They were understaffed (which nobody told me about when I dropped him of for his appointment.) so I had to wait longer. Nobody told me it was going to be 2 hours longer than what I was told so I tried to be patient. Waited. Waited… I was ignore… would have been nice if someone had given me an estimated wait time… then again… they had the first time and look how that worked out. But I was still keeping my cool. Hey… things happen. Then a man walks in with 2 dogs… didnt have an appointment and asks to get both his dogs a nail trim. NO PROBLEM! That’s what they say. So my dog and I are waiting for a total of 5 hours to be taken care of and this guy just walks in and is helped right away. Understaffed. That why I had to wait so long. More like… not a priority. Thanks a lot.
OH…BUT IM NOT DONE YET… I took him to my work to show everyone the new «do» and when he rolled over. his undercarrage was wayyyy uneven. Nobody can really see it so I’m like… whatever today sucked I’m not going to worry about it… and then everyone asks why his tail is so uneven… and then my friend is petting his fur around the neck and asks why he has a dreadlock. For real guys? You didn’t even brush him out? I use to tell everyone how great this place was. Sadly, I wont be back

I can never for the life of me get some one to help me when I go to this Petco. Theres always one person at the register but there is no one working the floor. Unless they’re hiding in the back or something. Anyway, I won’t be back, its not worth the annoyance of trying to beg for someone to help. Unlike at petsmart, where people are always waiting to help!