Pei Wei

Aside from the moody girls that work there, the food at this location just didn’t hit the spot. I guess the customer service took away my hunger. Oh well, I guess they don’t know that it’s better to shake that booty than to be moody.

Super fast and friendly service here!
This place is always clean, friendly and quick!
Maritza at the register is great, such a great personality and quick to assist! Love it!

I have eaten at this particular venue and others over the last few years and the service and food are usually pretty good. Today; WTF Pei Wei? It’s 2:30 in the afternoon, it’s dead inside, and the counter help are just standing around. I place an order of Mongolian Beef over white rice, hold the mushrooms, but add bell pepper instead. Dine in. Simple enough, right? WRONG!!! l Let’s see… waiting 30+ minutes for something so easy, bad sign. Shows up at my table. No scallions, and FILLED with mushrooms. I explain the issue and send it back. Then I realize I don’t have time to stay and eat, as lunch time for me will soon end,.So I voice my displeasure and concern to some young woman who I was told was in charge, and asked for my entrée to go. She was nice enough to take the price of my lunch off the debit I had submitted to the cashier, and explained it would be tonight before I see the credit. My entrée was shoved out and literally shoved into the take out container, and packed to go. I opened the container, and the now tossed around food didn’t look right. I asked her if this was the right amount. She seemed very put out by my question and assured me it was. By this time I’m fuming and just want to leave. When I get back to work and open the entrée lid, I realized why it didn’t look right; Scallions still missing! WTF? How hard is it to get such a simple order right??? Perhaps if the cook read English… he could have actually discerned how I ordered my meal. Perhaps if the people working today actually gave a rat’s behind about customer service and doing it right, I wouldn’t be on Unilocal. Unprofessional, sloppy, and rude. And people in this field want $ 15 an hour? You’ve got to be kidding me. Told everyone at the office who usually eats there, about my ordeal. None of us will be back.

Took 50 min to get my take out order and the lady’s response was that’s what happens when they get busy.

Love Pei Wei, never been to one I didn’t really enjoy the service and quality of the food! I actually prefer Pei Wei to PF Changs!

Was there today for takeout. Friendly service, got the order correct. My Mongolian beef was good but my two kids meals were absolutely pathetic. Why even offer kids meals if you don’t put any effort into them? Terrible! Don’t even waste your money. Unfortunately, I’m the only one who likes this place so my family won’t be back and I probably won’t either.

Pei Wei is always consistent with their food and service, which is great, by the way. Whenever, I’m in the mood for some quick-​serve Asian food, I head to my neighborhood Pei Wei and never regret it!

Orange chicken w/​fried rice wasn’t to my expectations. Rice wasn’t fully cooked plus not enough orange sauce to cover all of my chicken. Sorry but I will pass by and head to Panda Express next time

Great service, friendly staff, and quick food. I was really craving some soup (a cold in May, really???) and stopped by Pei Wei to satisfy that craving. The lady who took my order was really nice and the guy that delivered my food to the table was quick and attentive. Very pleased.

I am a fan of the Pei Wei chain but the management and consistency is different with each restaurant.
I love the concept, I like the menu and I like the flavor profiles of the individual dishes.
You just have to hit the right Pei Wei for the best experience.

Today this review is based only on the customer service I experienced. I stopped in at 1:00 pm (4÷2÷15) to pick up lunch to-​go. The cashier was a little rude right away, lacking anything close that resembles a personality. Coupled with her opened-​mouth gum chewing, I wondered for a second if in fact Pete Carroll was taking my order.
As I recited my order to her with modifications, she just looked at me, rather than keying in those modifications. As she read my order back to me, she did not include anything I had just told her. I ended up repeating my order to her 2 more times, and when I got back to my office, surprise, surprise, my order was WRONG.
Seeing that her core job responsibilities include providing a positive customer experience through a cheery disposition and listening to customers relay their orders; I think perhaps this young woman would be better suited to bus tables until her attitude and desire to apply herself improves.
Wish I could provide her name for management, but rather than give me my receipt (she asked me if I wanted it, to which I replied ‘yes’) she threw it away right in front of me instead.
A real peach you got there.

Hands down one of my favorite go to take out spots. My favorites are the Thai Dynamite Shrimp with fried rice, the pot stickers, Vietnamese salad rolls and the lettuce wraps. I’ve also recently been trying out their new sushi and then definitely have it figure out! Five stars all the way!

This place is great! Love having this place as an option to fast food. Amazing food like pei Wei spicy chicken, Mongolian beef, and great sushi for not being a sushi place. Great service. Only downside is parking can be rough during two hour lunch rush

I’ve been going to Pei Wei for quite some time at the location in Orange County, no problems. Until tonight, I experienced the worst service at the Phoenix location. Your food may be good, but your service needs a lot of work. I put in an order on the web and you guys completely forgot about me. I never got an apology or moment of concern regarding my order. I had to wait for you to re-​cook my meal which was supposed to be done 25 minutes ago. Your service sucks and I never should had paid full price for my meal. If I wasn’t in such a hurry to go to dance (which I missed anyway because i had to wait an extra 25 minutes) I honestly would have complained in person. Sure I’ll give you another shot, but If it happens again, don’t expect me to give you any time of day or my business. I will go elsewhere.

Get here Early cause this whole parking lot is nothing but food so its practically impossible to find a space.
Unless you park illegally at Walgreens where a sign clearly says violaters will be towed.
I dont get why people hate on Pei Wei its delicious food really fast. You can actually see the people make your food so its not like other chinese resteraunts where you just assume there preparing it fresh.

I tried many things on the menu and the one thing I really liked was the Thai Coconut curry on rice noodle. Guess what they no longer sell?
Guess who is no longer going there?

It is what it is… if you need Asian food quick and you want to know you probably won’t get food poisoning it’s a decent option in a city with pretty poor Asian options…

I had the bright idea to stop by and place a to-​go order one week day. Crazy busy! I waited a while for my order, but I took it as an opportunity to meet others that were waiting too. The staff was very polite despite the chaos. The food was fresh and savory!

Went here for the first time… Kinda like a Mongolian grill set up. Didn’t really expect that. I thought it was a nicer sit down restaurant.
When you enter there is a huge lit up menu to the right that tells you how to order.
Then you go up to the register and tell them your order.
1. Pick your protein
2. Pick your sauce or if you want noodles
3. I dont remember… Was it extras?
I ordered beef with brown rice half size in the Mongolian sauce. The half size was a pretty good amount of rice but not really a lot of meat. The meat I did have was yummy tho. I also ordered 4 piece spicy tuna roll. Not very good: hard rice and def not spicy.
Service was great!
Probably would come back here and try the other sauces. Not too bad!

This is an easy family take-​out spot. They almost always get our order right (check it!), the quality of the food is pretty consistently good, and the customer service is almost always good. They have a few vegan sauces to choose from — nice to have options! Sometimes the sauce is too light or too heavy. There have been a couple of occasions where sloppy food prep lead to cross-​contamination (something gross, like chicken, in our food), but the staff is very apologetic and seems to clamp down on quality control when we’ve reported an issue. Considering how often we get take-​out here, we expect some screw-​ups. Overall, good stuff.