Paychex

Again, if a «no star» review was possible… This company double filed one of our quarters and did not ever resolve it for us. WE had to resolve THEIR mistake. Also, we quit using them, they charged us for two additional months, and then put us in collections over those months. When we did not pay they would not give us our reports. They are sketchy and I would not recommend doing business with them.
We use PAYCOM now. They are LESS EXPENSIVE and so much BETTER!

If it were possible to do «no stars» I would do so. This company should be avoided at all costs. During my several year relationship with them, they would never disclose a summary of their fees to me, and they often simply missed any personnel change, despite being informed of it. Their service after-​the-​sale is pathetic, and woe betide you if you leave them for someone who needs service, but you still need them to produce some kind of final documents, like W2’s for former employees. Currently they are trying to charge me $ 207 to produce two W2’s, on the basis that they charge $ 75 per hour to do so. One would have to be a complete idiot to think that it takes nearly three hours to produce those. They describe it as a «service.» I believe that stretches the meaning of the word. At one point when we had a new employee we had to fax forms to them four times before they received them. They are frequently mistake-​prone, and when they do make an error, they will actually say it is «your fault.» Nice, huh? AVOID THEM AT ALL COSTS. I would suggest working with Manage Staff in Tempe, which is much more customer service oriented.

Outdated Payroll System. Do not talk to each other and found this out while exploring other providers.