DONOTWASTEYOURTIMEORMONEYHERE!!! DISHONESTBUSINESSANDSTAFF!!! The employee Adalila stated my car needed a $ 120 clay bar service to remove tree sap from my car and the car would be ready in 40min. Upon my car going through the 3 min car wash all the sap was removed! No longer needing the clay bar I asked for my money back but stating I would pay and tip for the car wash. She showed me paint overspray and said the clay bar would still help. 1hr later I came back to pick up my car and all the paint was there, now Adalila tried to change the story saying it was a chip but when the other employee came to see what the issue was he was able to remove the paint over spray proving the clay bar work was not preformed. Adalila said the car wash was closing for the day and I could return the following day for a refund or the work to actually be done. Tuesday I returned for the refund, Adalila was nowhere to be found. Raul the manager that day looked at my car and agreed the clay bar was not preformed and would take 2−3hrs. He stated he could do the work but Roberto was his manager and could issue the refund the following day. I returned again the following day for my refund and was meet by Roberto stating he could not issue a refund, but agreed the clay bar work wasn’t done. Roberto began to say only the owner could issue the refund and he refused to let me speak with the ‘mystery’ owner and the the owner could not be contacted in regards to issuing a refund for a service not preformed. After arguing with Roberto for 45 min, he now refused any refund would be possible. Livid after spending 3 days dealing with a promised refund and getting the run around by multiple ‘management’ level employees I left. Outraged by the service and basically being robbed blind of my money I contacted the BBB. In addition I will be filling a civil case.
Jenny R.
Tu valoración: 2 Chandler, AZ
Terrible! They approach you like they’re used car salesman, upgrade your package without telling you. Only seating is outside and the bathrooms don’t work. Won’t ever come here again.
Jessica D.
Tu valoración: 5 Scottsdale, AZ
Every staff member that helped me(both inside and outside of the place) was incredible nice and helpful and my car came out looking wonderful. I was unfortunately cut in line at the register by a self-important jerk of a customer who proceeded to berate the cashier for not giving him a deal. The poor register girl did a wonderful job of dealing with this jerk and then was able to switch gears and return to business when I got my turn to pay. So, even more kudos to the business and its employees for not letting mean people affect their customer service.
Layne S.
Tu valoración: 1 Phoenix, AZ
It was the worst car wash I’ve ever had done. First I ask for the platinum $ 22 car wash and he tells me it needs to be hand washed because of the mud but he’s do it for $ 25. When I get up to the counter he added $ 5 for the hand wash making it $ 30. What a schister! And the wash itself was deplorable. I admit it was a lot of work but I tip well. They just missed so many areas it doesn’t look like she even tried. Find somewhere else, you will be disappointed and taken.
