Paradise Bakery & Cafe

Good for airport food. The turkey sausage was surprisingly good. Sercice was very quick and the price was low for an airport. Next time I roll through phoenix I’ll be stopping by again for breakfast.

Save your money. These people don’t care. Orders are wrong. No real cream for coffee.

For airport food, it was great! I actually couldn’t believe it. I ordered half Tuna sandwich and a chicken avocado salad, for a little less than 10 $. (plus it came with a free cookie, anything free is always a plus lol) If you’re hungry and waiting to get in your plane and so happen to be by gate C-​16, stop here, its just like Panera bread and it’s worth actually your money.

Ordered a chicken Caesar salad I ended up with barely any salad and a ton of broken croutons crumbs and a load of parm… way to many toppings… wasnt great. Staff seemed pretty disinterested in customers more interested in closing and leaving for the day…

Bad management!!! The problems with this location all reflect the manager. Unorganized, slow and sloppy

A behind security airport restaurant so it doesn’t get much of a review. The asiago egg and bacon sandwich was tasty. Reasonably priced at $ 14 for two and two bottled waters. Watching the counter while we ate and they did seem a bit disorganized.

Rudest staff ever! If you don’t understand customer service, you should not be in the service business. There were 4 people working at 6:30am, but only two really dining any work. 3 gals and and guy, the guys was the rudest.

Terrible customer service.
We went to Paradise at 6:25pm (they close at 7pm) and as we approached they shut off their lights to deter customers from ordering. According to the receipt, a man named Rodney took our order (two chicken cobb salads with avocado). He was very rude and seemed more interested in closing shop than helping customers. He didn’t even give a simple «thank you» or «have a great night» after we ordered. When we got our salads we noticed that there was no avocado on them, and when we asked if they had run out of avocados, we were told that they forgot and went out back to get an avocado for us, and then asked if we could cut it by ourselves… all of this while turning customers away while still open. Really unfortunate that customer service levels can be this bad. Ruined the entire experience. Would give this a 0 star rating if possible.

Literally the worst coffee I’ve ever had. This is saying a lot since I’ve driven coast to coast and had truck stop coffee in over half the states. Really amazing. We took a few sips and asked the flight attendant to dump them out as soon as we boarded. She said, «I know exactly where you got this» and named Paradise Bakery. Apparently this place has a reputation.

Arrived at Sky Harbor Aron’s 6 pm, so close to end of day for this airport. Staff was rude and unfriendly. They seemed to be bothered that I was there and I was the only customer btw. After my cold interaction, I walked to a place to eat and when I opened my sandwich it was not what I ordered. Will not go there again. A nicer place is more near the gates. Don’t go here.

Horrible management. After watching the manager talk down and belittle her employees in front of guests the entire 15 minute wait to get the wrong sandwich this is a stop I won’t be making again at the airport.

Quite simply — this was some of the worst food I have ever consumed. The steak and white cheddar panini was inedible and the mac n cheese was disgusting. There was no line, but for whatever reason, it took around 10 minutes for our order to be taken. Once we gave them our order, the employee stood there almost as if he had no idea where to start preparing our order. Had I known there was a Wendy’s farther down the terminal, I would have just gone there instead. Save yourself from spending money on overpriced sandwiches. Do not eat here.

Slow and unfriendly service and they always seem to run out of menu items. It is in a convenient location in Terminal 2, but would opt for somewhere else, if the choices were better.

This place seems way understaffed as it took about 30 minutes to order and get a sandwich here. The quality is fine but if you are in a rush, this is not the place to stop.

Do not eat here.
This location absolutely does not live up to Paradise Bakery standards. The two sandwiches we got were both absolutely disgusting. Inedible, even. For about $ 8.50 per sandwich, you’re better off getting a feast at Wendy’s a little farther down the terminal.
There were 3 employees visible behind the counter, none of whom knew the ingredients on either of the sandwiches I asked about. I specifically asked about tomatoes on one of them multiple times and the guy asked his co-​worker about the sauce instead. Eventually I gave up and ordered it anyways. Lo and behold, big juicy tomatoes on the sandwich.
They also communicated from the register to the kitchen something about «just» getting a sandwich out of the freezer and putting bacon on it. Yum.
There’s not much to say about the sandwiches themselves other than the fact that I kind of wanted to throw up after trying to choke half of it down.
Since this airport location seems to be overlooked by Paradise Bakery as a whole, I’ll be sending them a letter as well as posting this review.
Like I said, I strongly suggest avoiding this place.

Either staff it right and train the employees or shut it down. This place gives Panera a bad image. I’ve been here three times and each one has been slow, short staffed, and the employees act like it was their first day on the job. Actually standing in line right now and it’s been 15 minutes since I ordered my sandwich.

Food the usual of Paradise. They were out of soup, forgot to make my smoothie.
4 people there, only 2 helping customers during lunch and if they moved any slower they would be stopped. Not many choices in Terminal 2 so I guess they figure you’re stuck with them. Next time I’ll have my meal on the plane.

Just wanted to grab a muffin before my morning flight. There were a lot of yummy-​looking choices: lemon poppy seed, zucchini nut, cranberry orange, banana chocolate chip, and others, but I went with a traditional blueberry muffin. I felt bad for having to use my card for $ 2+ but I didn’t have cash. I guess I could’ve gotten more muffins, but it wasn’t a big deal. Enjoyed the muffin; it was good.

The owners of Paradise Bakery need to take a close look at this one. It’s in an airport and it’s just inside security. I wanted an iced tea. For a restaurant chain that does this pretty well at their other stores, with brewed tea ready, I thought it was a no-​brainer. Yikes, was I wrong?
First, to get the one person to ring me up and get a cup was a challenge. It took way longer than it should have. They don’t care. Then, when I asked for a lemon for my tea I was informed the lemons are only for salads. HUH? Such crap. Make a customer happy and give her a freaking lemon. Power trip.
Then I took a sip of my tea and promptly dropped it in the nearest trash can. I want my $ 2.50 back.
Paradise Bakery owners — get this location straightened out. It gives you a bad name.

I love Paradise Bakery and Cafes… but not this one. I fly to Phoenix pretty regularly and always fly United to I am in Terminal 2 a lot. Every time I have stopped here, the food has been very typical Paradise Bakery. The problem is that they seem to run out of things a lot and their customer service is horrible.