Network Alignment & Brakes

I have been going to this place for few years now for brakes and alignment issues on my car. What keeps bringing me back is the honesty and expertise the folks work there. I thought I had an alignment issue so I took the vehicle in and Adam, who worked on my car, took a thorough look and determine the alignment is fine but maybe the issue was the front tires after I describe what I had experienced this past weekend. He rotated the two front tires for me when they are quite busy and the whole job was at no charge. Now my vehicle definitely drove better than last week. I found this type of honesty doesn’t exist in many places now and I will for sure recommended anyone I know to Network Alignment when they have brakes and alignment issues.
Harold

Once again the guys here impressed me. They are friendly, and really experts in vehicles, beyond just alignment. I trust their judgments, and am amazed when they go through all the work of alignment setup, only to be told «no charge» when the alignment is still OK. They will stay in business a long time with their attitude to customers. Try them. You’ll like them.

Pros:
— Staff is friendly
— Shop is easy to get to
Cons:
— Poor communication — Ex: Staff asked what I needed, I requested an alignment, staff pulls truck in, does something, comes back asks for my money and says have a great day. Not one mention of the work performed, how the front end suspension looked, nothing. Just took my money and said have a nice day.
— Extremely long wait times. I showed up this morning at 8:00 on the dot. My truck wasn’t pulled back into the bay until 10:15, I didn’t leave the shop till 11.
Bottom line I would not recommend this shop to anyone. There’s alot more to running a successful business than just being nice. The communication was poor, and the wait time was very excessively long (even though I had called the day prior to verify I could show up early have be in/​out quickly).

Honest shop. I waited for a standby appointment to get my alignment checked. It was fine and there was no charge.

Amazing experience! Thank you Ricky & Terry at Network Alignment, & @DiscountTire for the referral! #greatservice

Very honest and professional staff. I brought my car in because it was still pulling to the left after I apparently got it «fixed» elsewhere (will write a review about that place too). They told me that there was nothing wrong with the alignment, but the problem was due to a bent wheel. They quoted me a very reasonable price to fix the issue with my wheel but also notified me that the repair was not necessary. They said its more of an annoyance that the car pulls and assured me that neither my car nor the tires would be getting damaged due to this issue.
I respect these guys for their honesty because they could have easily told me otherwise and I would have went ahead with the repairs. Its so hard to find people in the auto business today that make an honest living. The whole experience surpassed my expectation. They even pulled my car to the front and opened the door for me, I felt like I had gone back in time to the good ol’ days of chivalry and honest living.

I have felt like something with my brakes was ‘off’ for over a year. My truck stopped fine, but it did not feel as smooth or solid as it should. I have had two different shops do a ‘trip check’ before long road trips, asking them specifically to check the brakes. Both reported that there were no problems. Recently, I started to feel a grinding when braking, and after a day or two I heard a grinding noise. I had a good experience with getting an alignment here, so I had them look at the brakes. The grinding was metal on metal, and no longer safe. They quoted me a very reasonable price for the brake pads and rotors, and fit me into the schedule the same day. When I drove off the lot and tried out the brakes, they finally felt right — almost like I had a new truck again.
While waiting for my truck, I heard them tell some customers that they could wait six months, others needed to replace the pads only, and still others needed the pads and rotors like me. I felt like they were giving honest feedback and recommendations to each customer. I trust these guys and will go back when I need brake work or an alignment.

We bought a 10 year old motorhome this year and were concerned about the brakes squeaking. Saw Network’s awesome reviews on Unilocal,and brought vehicle in expecting at least front brake job. Also asked to inspect the front end since that was their other specialty. And if that wasn’t enough, they agreed to rotate the tires they’d removed to check the brakes!
Scott said the front end all looked good; and the front & rear brakes had only minor wear. Said squeaking due to uneven wear between pads & rotors. Could be solved w/​resurfaced rotors & new pads, but unknown how long they would stay silent. Advised me that he would NOT have it done. That was fantastic, I don’t care about a little squeaking, just glad to know I’ve got some brakes on I-​17 going down into Camp Verde.
I went to pay for all this great work, and Scott wouldn’t accept a dime; saying we offer free brake inspection. Astounded I was muttering but, but. and he shook my hand and walked into the shop. Obviously, they have a customer for life; have to make sure whenever I do make appmnt, that they’ll take my money this time.
PS: I hope opportunistic creeps don’t read this and go in demanding a bunch of free work. The shop must have good BS detectors, or I’d think they’d be bankrupt by now.

I had been told by my Hyundai dealer that my front brakes were at 3 mm and would need to be replaced soon. And after taking a long road trip with lots of canyon and down hill driving, I noticed my front brakes squealing a little bit when stopping.
Made an appointment and left my car with Scott at Network Alignment & Brakes today figuring I would need to have them replaced.
A few hours later, Scott called to say that I still had 20−25% of my brake pad left and could choose to replace them today, if I wanted to just get it over with, or wait a while longer. He did tell me that there several reasons brakes can squeal, such as vibration.
Of course, I opted to wait as I don’t do a lot of driving and they’ll probably last 6 – 9 months longer. He cheerfully returned my keys and gave me a quote for when I’m ready.
As others have stated, I really appreciated his honesty and not rushing in to sell me something I didn’t need right away. I will definitely take my car back there when I’m ready for new brakes. Quote was $ 33 less than dealer quote.

Back story:
I own a classic Mustang and have been taking my car to a shop that specializes in working on Mustangs. Last week on the way to school I noticed that my brakes were squishy. By that I mean I had to push them closer to the floor in order for them to engage. But then they were working normally.
On my way home after my classes I came to a stop sign. I pushed the brake all of the way to the floor. My car came to a stop, but then it slowly started going forward. I lifted off the brake and pressed it back down and it worked. Clearly my brakes were losing pressure. There can be a lot of reasons why this could be, some more difficult to diagnose than others, so I took it to my shop.
After having it for a day they called me back and said that my entire brake system needs to be replaced and it would be $ 1207. Wow. I was not prepared for that at all. I asked what was wrong and if they could just fix that one part. They said they didn’t know, but it could be the Master Cylinder. I asked how much that would cost, and they said it was a $ 45 dollar part. So I told them just to get it working and I’d revisit replacing the entire brake system another day.
A day later this shop calls me back and gives me a mouthful about how they refuse to do that because they don’t want to be liable for putting me on the road with worn brakes. Now, they are assuming that A) I don’t understand liability law, B) I don’t know any of the technical jargon they used, and C) that I am wealthy.
As for A), I was an administrator of both the state and federal courts for about seven years, so it was my job to be well versed in some areas of law, so I know that the «liability laws» they said they were worried about don’t actually exist. B) I’ve owned this car since 2001, and I’ve done a lot of the work, including brake work, myself. I am not master mechanic, but I am somewhat competent when it comes to my car, which frankly is a pretty easy car to work on. I do understand why they assumed C. Earlier this year I had them do two big jobs. Replace the A/​C and install a new cooling system. Those are things I can’t do.
At this point I was 99 percent sure they were trying to sucker me. I also had just had my brakes inspected by both this shop (before it changed ownership) and by Network Alignment & Brakes within the past three months. I told them that, and they said they didn’t have the paperwork on their own inspection and that Network Alignment **& Brakes** doesn’t do brakes.
I didn’t argue. I told them that if they were refusing to fix the car I’d either do it myself or take it elsewhere. When I arrived with the tow truck to get my car they wouldn’t even look me in the face and tried to confuse me with doublespeak and jargon.
I had the car towed to Network for diagnosis. I’ve been going there since 2002 to have my alignment adjusted. I told the shop manager, Lonnie, what the other shop told me. He said he’d look at it and call me the next day. I got his call and he said they inspected the brakes and they’re fine. I asked him if the other shop was basically full of shit and he said, ‘yeah, basically.’ He didn’t know why the brake system didn’t have pressure, but they were working on it. He was sure that I didn’t need an entirely new brake system.
That was yesterday. Today Lonnie called me and said that the problem was my front two brake cylinders needed to be replaced, and one of the brake shoes had some damage. They come in a pair so he’d replace both the front ones.
«What will this run me?» I asked.
He paused for a second. **“Nothing.”**
I paused too. «What? You’re not going to charge me? Why?!»
«Because why not?» He said.
That conversation happened just 10 minutes ago. It just really made my day. I went from worrying about a potential $ 1200 repair bill on some relatively new brakes, to getting them fixed for literally free. I pick my car up tomorrow.
It felt so good to have a business be that nice to me that I felt like I owed it to them to share the story.
**TL;DR** I had a minor brake problem. One shop tried to gouge me for $ 1,200 but then I took my car to Network and they said they’d fix it for free.

Got an alignment here once and it wasn’t perfect but they did it right the second time

After several years of using Unilocal!,I finally signed up as a user just so I could have the ability to write a review for this place. Adam was amazing. I was visiting from California and had a miserable 6 hour drive to AZ with horrible brake issues. I did not want to drive home with it as well, so I went to Unilocal!to seek out the best local customer rated place– Network Alignment & Brakes. Adam was amazing from start to finish. He took the time to provide me with all options, prices, etc. He knew that I was going to have to drop quite a bit of money in one place, so he worked with me in another. He went above and beyond to get rid of a pesky brake light that wouldn’t turn off (no charge) as well as fix my steering wheel alignment as a courtesy. He didn’t even tell me he did those things, so that shows you how humble he is. He also let me hang out inside until my ride came, which kept him after hours. I am extremely picky with mechanics and even more extremely picky with reviews. Trust your vehicle to Network Alignment & Brakes, you won’t be disappointed.
Thanks Adam!

They are not honest and do not how to quote a price, or respect it.
We were told a price for the alignment, we told them exactly what we wanted and need it, they gave us a price and when it was time to pay they more than double it, their response was that it was more work than they expected, which is weird because if you do Alignments you should know how much work involves, specially when all information was given upfront.

Having a hubby that knows cars I am not usually tricked when I go to get work done on it even though they try so hard. The guys at Network Alignment were not like this. Really honest people. Assessed my current alignment and told me it’s not horrible but not factory specs. I knew it was causing my tires to wear faster so I went ahead with the alignment. I will faithfully take my car here because of their honesty and fair prices.

These guys are amazing. The dealership tried telling me I desperately needed an alignment and wanted a ridiculous amount of money. Brought it to these guys based on reviews I read online. They put it up checked it out and found out my alignment was perfect. I would highly recommend this place.

This is a family owned business. They were just your basic old fashioned good car guys! Hard to find that anymore. No bells and whistles. Just honest work with pride!
I wish them well and highly recommend!

I always use these guys for my alignments.
They do a great job if I need it, but often I don’t, and they are honest about telling me. They have my loyalty and spreading the word.

These guys rock for sure! I had a 3inch lift installed on my FJ cruiser with aftermarket upper control arms. When the other shop completed the lift I had serious alignment issues. I brought my Fj to Network on Cave Creek and these guys had me aligned and out in no time. These guys know what they are doing for sure.
Side note: Prior to bringing my truck here I tried Toyota dealer for alignment and they were gonna charge me through the roof, they looked at me like I was from outer space. They proceeded to tell me I would need additional parts to get this alignment done. Well Network didnt need extra parts and it drives smooth. Thanks guys!

Took my car to Discount Tire to get new tires. After the installation, the tech told me about my wheel lock stud being broken on the rear left side, so he gave me a piece paper with Network Alignment & Brakes name and phone number on it telling me to call them and they’ll fix the wheel lock for free.
I called yesterday afternoon asking how long will it take to fix the issue, the guy on the phone said with appointment, about 45 minutes. So I set-​up the appointment for this morning and I arrived few minutes early, and I was greeted right away. The whole process took less than 20 minutes. What an awesome job they did.

I have bought new tires and was referred by Discount Tires to have an alignment done. The service took little over an hour on a Friday afternoon. I was glad there was a Dairy Queen next to the shop. They have limited seats in waiting area, especially on a busy day. The time just flew by while I was enjoying my favorite treats.
When I returned to pick up my car, I was ready to pay for the $ 49.99 alignment. Adam explained that I didn’t need the alignment, and was no charge for the service. He showed me the print out and the wheels were aligned. This is one shop that do follow their slogan «affordable — honest — friendly»! They also have coupons to print on their website.