Moon Valley Nurseries

We had a great experience with Julie and her plant, tree, and shrub selections and her overall design work.
Xavier and his crew — Eric, Rueben, Rick and some others — came to do the irrigation work and the heavy yard work to complete the job. They were excellent, timely and very friendly. They made sure everything was where it was supposed to be and made sure everything worked. We had several bad weather days and even a couple of days when working at all was not possible yet they soldiered through and got things done in a very timely manner. Great job guys!

Best Christmas trees in Phoenix! Good selection of year round flowers as well.

What a great place to get a tree! These guys are so happy to help. If you weren’t already in the holiday spirit before you got there, you will be by the time you leave! Beautiful trees, professional knowledge. and excellent customer services. And they will work with your budget to help you get the perfect tee. Ask for Luke or Justin and they will hook you up!

Bruce & his team were at our home a couple weeks ago to replace a few things we had under warranty with Moon Valley (great commitment to service!). Bruce & his team were professional, efficient, cleaned up after their work, and helpful to me as to how best to take care of our new plants. We’ve purchased all our landscaping from Moon Nursery since we moved to Scottsdale 27 years ago– wouldn’t shop anywhere else!

JT, Kyle, and Luke were very helpful picking out the best tree! Best Christmas ever!

We went to pick out a Christmas tree on Sunday 12÷6÷15 and found it almost immediately!
My husband found the nicest guy, named LP, to talk to us about the tree.
He was helpful and very friendly and kind.
Hope he is there next year!
Thanks LP for making this special time of year even better!

I have purchased a considerable amount of plants from them and they have always been professional. Also totally knowledgeable about the specific plants that would work in the back yard and pool area of my home. Mia was my sales person and I highly recommend that you see her.
She was wonderful to work with.

Had such a great experience with moon valley! Third year in a row and always happy with our tree. It lasts forever! Go see LP for great service!

LP was the best ever at helping us find our tree. This is a must stop for your tree. Best selection and you need to ask for LP.

Our experience here today buying our Christmas tree was 5Star. We also looked at some new trees for our yard. The entire staff went above and beyond to make it pleasurable. We will definitely be back to this nursery!

Bruce and his team were FABULOUS! on time, efficient, friendly, and very helpful. we love our new orange tree! THANKS guys!

Recently had a large Yucca delivered and planted. Very prompt and thorough crew; Bruce Miller was friendly and professional with lots of information on how to care for our new «tree».
Nursery location has lots to choose from and everything looks very healthy. Will return when we need more plantings.

We purchased 3 citrus trees plus large pots for 2, as the other was going in ground. Bruce and crew were on time, very professional, friendlly, and gave expert advice on locating the trees. They ran drip to the new trees, added fertilizer, and thoroughly explained how to care for the trees through the first few weeks to come.
The experience couldn’t have been better. We’re happy all around and looking forward to adding more trees in the near future.
Thanks a million,
Steve W

Bruce and his team talked with me about best placement, watering the different trees and helped clean everything up afterwards. Guys did a great job and the front yard looks amazing!

Went to Moon Valley with a general idea on what I wanted to accomplish for my backyard landscape remodel. I Was met by a wonderful sales person named Mia when I first walked in. Mia was extremely knowledgable, listened to my wants and needs and took the time to help me make my selections. Great experience today at Moon Valley.
Thank You Mia

I went to Moon Valley Nurseries to buy top soil, etc for my raised garden. I had to haul many bags, which would not all fit in my SUV. I apparently got there at a slower time, so a couple of workers were able to help me transport it to my house, so that I didn’t have to make as many trips. They were so helpful! I don’t know if I could have done it without them. Thank you!

Happy overall experience. I had one tree die within 24hrs of delivery we tried to bring it back but after a month the tree never recovered. I kept Jim aware from day one and he worked with me. After the month passed, Jim had another tree delivered and planted free of charge. Bruce and his crew were friendly and fast.
Thank you
Wayne

THE WORST SERVICE EXPERIENCE EVER!!!
In advance of the installation of all new irrigation in our yard, I ordered several thousand dollars of landscaping, paying for delivery and planting, setting it all up for Sept. 8^th. On Sept. 7^th, Labor Day, Moon Valley’s driver calls to say he is on the way. Wrong day so he was turned away at our guard gate. Then, instead of showing up the next day, after 1 pm as promised, they showed up at 11:45 am and we were not home until 12:30. So then they tell me they can’t come until Friday.
Friday– plants delivered and installed but 6 large shrubs are missing! «We haven’t had boxwoods for weeks so I don’t know why your salesman sold them to you.» But, he promised me they would bring them out within a few days and get them planted. When I explained that the irrigation would be in by then I was assured Moon Valley would add the drips required.
One week and three unreturned calls later, plants are delivered. The installers tried to charge me $ 10 per plant and then dug into my pool pipes resulting in water shooting around the yard. Oops! Shrugs and laughter and advice to «call your pool guy, I guess». Who will pay for that? Additionally they left without planting one shrub and cutting another one in half with their shovel.
That all happened on Sept. 22^nd. I was finally told to send photos, which I did, and they would be here to make everything right on Wed. Sept. 23^rd. Suffice it to say that I have spoken to many many people at Moon Valley since then, all promising their «professional landscape team» would be here to fix things soon. While out-​of-​town this weekend I spent hours following up to ensure our pool and yard were fixed. Saturday morning I received a text message from their Customer Service manager telling me the work was done, pool all fixed, plants planted, mess cleaned up, and that the manager was going out once again to check water levels. Whew, finally. Or so I believed.
Today, Sept. 23^rd, we just got home from the airport to find one guy in our flooded yard working on our now half empty pool. He said he was just contacted today by Moon Valley. Seriously? Not one thing was done! Our pool is full of dirt, plants are dead or damaged, and I am beyond angry at having been repeatedly lied to.
Everyone there is, of course, «terribly upset» that these incidents occurred and, guess what? A manager «will be here tomorrow to make it all right». Really?
If you are thinking of doing any business with this company I urge you to walk the other way as fast as you can. They don’t deserve my business or yours.
Update on ¹⁰⁄₂:
Today a Moon Valley replaced the plants that were flooded and restored our yard to what it should be. Thanks to Jason, the manager who this finally got escalated to for resolution. Jason is the person I wish we had dealt with weeks ago but I’m now happy with the outcome.

BAIT AND SWITCH!!!
A big down-​burst dropped our 3yr old Tipu. We wanted to replace it so we went to Moon Valley Nursery. We picked out our next tree. It had $ 80 on the tag. We sat with the sale rep and he started talking delivery, warranty, etc. In the end he ran the cost up to $ 269! He then said, «oh wait, let me talk with my manager to get an updated price on the tree.» He stepped away for a moment and right in front of us, and without shame doubled the price for the tree!!! The cost now was $ 150 for the $ 80 tree plus the other bs. That came out to $ 323!!! I said no way was I going to pay $ 300+ dollars for an $ 80 tree! I bought just the tree. While they went to fetch the tree and load it in my truck, I went to the manager and told him what happened. He said, «Oh, we’ll make it right!» I told him he missed the point, that we should not have even been having this conversation. Smarmy business practices like this make me ill and want to tell others about rip-​offs, bait and switch tactics, and poor service. In this case, I saw all three techniques.
You’ve been warned.

I recently purchased a home and needed a landscape remodel. I didn’t know where to start but am happy I found moon valley! I wandered in one day, Julie greeted me and we went to work. I told her my ideas and she made them a reality. My trees were planted today by a wonderful crew and I could NOT be happier! My yard is stunning and neighbors have already stopped by to comment. Looking for someone who will become a friend through the tree-​buying process; go find Julie at moon valley!