Moon Valley Custom Cleaners

DO NOT GO HERE. For the second time dropped off laundry and asked if the shirts would be $ 1.75 per their advertising. I was told they would be the $ 1.75. They charged me 4.50 a shirt. No phone call to inform me. Just charged me the $ 9.00 instead of the $ 3.50. This happened before and when it did they gave me a credit. But when I came back their was no credit. He offered no apology. I told him he needs to train his people to answer honestly. Horrible customer service. I WILL NEVER USE THEM AND URGE YOU NOT TO. Classic bait and switch. ZERO STARS.

Again, I am one happy customer! Last Saturday my husband had an emergency with a black shirt he needed cleaned within 12 hours due to a funeral we had to attend the following morning, not only did moon valley custom cleaners dry clean the shirt for him but they did it on a Saturday at 3pm when they close at 4pm. They had already closed their doors but made sure to call me the second the shirt was ready, it was ready at 4:10pm even though their doors were closed. They absolutely do not normally provide this «emergency dry cleaning service» on a daily basis however they took my situation into consideration and helped us out durning that tragic time. Best part, they refused to charge us for service all together and were happy to help. They have a tip jar, thank goodness!

I have been using them for almost 15 years they have lost my business for good. Ever since the new ownership the quality has gone downhill and the price has gone up. They have burned one of my shirts m, leaving stains and gave my wife her sweater that was supposed to be clean that still smelled clearly their quality control is not up to the same standards as the original owner. Such a shame.

Quick and efficient day cleaning. I come here regularly because the staff are fast, they always have a good smile and get me in and out.
The pricing is appropriate and everything I have done is quality. I definitely recommend to anyone in the north central area.

I’ve been doing my dry cleaning here for just under one year, & I am extremely happy with the services I’ve received. They are quick, reliable, reasonably priced, & the work they offer is high quality. The staff is also very helpful & friendly. My experience has been very positive.

Sally is the best. She is a very gifted seamstress and has helped me save many o outfits.

I used to be a satisfied customer… have been going hear for nearly 2 years. I typically drop off 40 — 60 shirts at a time. They would always be done at the laundered shirt price. Recently, I dropped off my order, and this time the owner, an Asian man, took in my order. When I picked up my order, they told me it was $ 104.00 for 38 shirts. Laundered shirts are $ 1.75 each. He decided that nearly half my order was dry clean instead of laundered. I was shocked by the price, and inquired as to why it was so expensive, when I have been having the same shirts laundered for nearly 2 years… I got a nasty response from the owner that he cannot afford to do the work at the laundered shirt price. Needless to say, his attitude was lousy… he could care less that he was about to loose a loyal customer. I would suggest you bring your business elsewhere. This is a sleazy operation. The woman at the front just sort of shrugged her shoulders.

Sewed a button in the wrong place (not lining up with any hole!). Fixed it for free but still, that kind of mistake is not good. Friendly service, hence the 3 stars…
A tip jar? Really?

I’m new to the area. They were nice and the drive through window is convenient. However– they are terribly expensive! And I just relocated here from the East coast. This was ridiculous. Every garment has it’s own price– and women’s blouses are more expensive to clean than men’s. And they only accept Mastercard and Visa unless you pay for the monthly service. Very shocked at the bill when I went to collect my clothes. Where are the flat rate cleaners???

I looked on Unilocal and other sites to find reviews on a good dry cleaners for my husband’s business suits. I come to find out, there are few in my area that are up to par. So I knew this one was on the way home so I thought I would give it a try after reading a few other reviews on other sites. (which remain nameless –hehe).
I noticed there was a drive up window which would be convenient for the possible next time I was to return. (For I wouldn’t want to go thru on the first visit, so I could check out the establishment.). I entered the cleaners and was greeted warmly by the guy behind the counter. Seemed very clean inside and very busy — based on all the clothes getting carted around on that ‘roller coaster of rails’ they ride on. (a good sign!). The gentleman reviewed what items I had and gave me a ticket. For 2 suits and a blazer, it would only take 2 days to clean. Not too bad. The cost was $ 26.25. Now I’ve never dry cleaned suits before, so I hope that was reasonable? Not sure. ($ 9.75 each suit and $ 6.75 for the blazer). If not, oh well, we’ll see how good this place is and check on prices in other places to compare.
So after 2 days I picked up the garments. Once again, greeted warmly by a younger gentleman. I commend them for their happy demeanor. You don’t get that a lot anymore. I showed him my ticket and he retrieved my items very quickly. I reviewed them briefly and asked him about cleaning dresses, and fixing hems. He gave me some prices and said the seamstress would be more than happy to give me a quote on the repair. I didn’t have the dress so I would stop by at a later time.
When I got home, I inspected the items further. The slacks were pressed perfectly and there was no odor or anything on the clothing. (As I’ve heard sometimes happens at dry cleaners) So I was pleased.
I would definitely go there again for my dry cleaning.

Brought 4 pair of slacks in, 2 zipper replacements and 2 to be hemmed. When I went to pick them up, only one pair was ready for pick up. The pants that needed to be hemmed were not done as I had requested. On one of the pants that was going to have the zipper replaced, the didn’t have a matching color but no one bothered to contact me to see if I wanted to do something else instead. I’ll never go there again!

I dont know why … the cleaners, I just dont like going. yet its one of those on the ‘needs vs wants’ list of lifes little duties. But recently my friend begs me to drop his cleaning and when I agreed, he hands off like a bazillion shirts he needs by Friday. He needs medium starch and laundered crisp… WOW! I thought I was high maintenance. He refused to let me pop them into my cleaners near Biltmore. Okay. I love this place. they are nice. friendly and swift. Best thing yet. NOT having to leave your car to get your cleaning on the day of pick up. theres a drive thru. swift again. Reminds me of DC! I love it. running to Biltmore to collect my cleaning now. NM! That’s a long drive for cleaning !