MEB Management Services

This review is in regard to the Pointe Vista Apartment complex located at 2045 W Butler Drive, Phoenix, AZ 85 021
I have lived here for awhile, but do not think that the current owners/​management truly care about their tenants
My biggest gripe is the number of car alarms that go off day and night, over and over again. Instead of people disconnecting their car alarms at 1:00 AM — 3:00 AM in the morning, they will quiet the alarms over and over again (five or six times in a row) instead. This has been going on for the last two months or so, but it is now daily, sometimes more than one car, and not just in the back parking lot, but the front parking lot also. I thought there was supposed to be a security guard who wandered the parking lots at night???
My second gripe is about the number of mornings I’m am woke up by the landscaping company. They are here sometimes 3 – 4 times a week!!! I have never lived in an apartment complex (even ones larger than this one) that have had landscape companies come more than 1 – 2 times a week, so I don’t understand why they need to be here so often. They have been known to start work prior to 8:00 AM (10 – 15 minutes early). That’s NOT okay!
I can hear the pool gate closing all night long. Are there no rules that state that the pool is to be closed by 10:00 PM. I don’t use the pool, so I’m not sure. But… there should be an automatic lock on the gate that shuts it down at 10:00 PM every evening. Hearing it slam many times a night is unsettling.
ALSO, in reading all of the other very bad reviews something else came to mind that I hadn’t thought about when writing this original review earlier today. The water does get turned off very often WITHOUT advance notice. this CANNOT be happening at so many of their apartment complexes as ‘emergencies’ (as stated by MEB Management in their replies to the reviews). It seems to happen at an awful lot of their properties. At least put something on people’s doors when this happens stating how long the water will be off.
Extra parking is hard to find
Can’t wait for my lease to come to an end!!!

In regards to Chuparosa Apts in Chandler
Meb management recently took over the property from Allison Shelton in November and it has been nothing short of atrocious.
Let’s start with lease renewal… Because of it being a new management company, they are not honoring the rate increase cap that was in your previous rental agreement. We just got our renewal letter in the mail and our base rent is increasing $ 85 a month is we chose to renew for 12 months (the cap in our lease that they are not honoring was a max increase of $ 20 a month)
The new staff… The staff, both maintenance and front office can be seen riding around the property smoking in the golf carts. This becomes an issue when they then immediately come into your apartment to do maintenance and carry the cigarette snell in with them. You’ll notice the front office now drowns you with the smell of cigarettes when you walk in.
Work orders… The roof leaked back in early December causing water to gather in our ceiling, creating that bubbling effect, and leaking onto our carpet. They have fixed the roof, but have yet to come in and replace the section of drywall on the ceiling that was soaked (I am hoping it hasn’t developed mold!)
Overall, we have lived here 2 years and loved it sad to see Allison Shelton management go, we will absolutely be leaving this property and we recommend that you avoid it at all costs.

Lived in 2 of there properties never again DAMN Snakes this Co. ALL THE WANT IS MONEY they have no customer service. I wish I never signed a lease the 1^st time I regret moving in… Stay away from there properties no one follows the rules in the complexs, all the renters who pay rent get harassed. I get so many complaints when I’m never home. I work to hard for people like them to screw me over.

I’ve read the reviews on MEB management. Granted I just moved in a week ago to Jamestown apartments in phoenix, however the application process was pretty simple. They never asked any unusual questions. Giselle, the office manager is is so sweet! She was a pleasure to deal with. She not only has a wonderful personality, but she is extremely professional and very willing to help. While I can’t comment on other properties, I am VERY happy with everything at Jamestown.

Do not– I repeat, DO NOT, move in to any apartments owned by this management company.
Lived at Madera at Metro for 3 short months before I could not handle it anymore. Over those months I had no working AC in the middle of the Arizona summer heat, and they randomly shut off my running water for days at a time on multiple occasions without any prior notice. Whenever they did this, the leasing office simply stopped answering phone calls and even disappeared from the office, leaving the office doors locked and all the tenants without any information regarding when we would have running water.
Maintenance was sent to my apartment on multiple occasions to fix my chiller unit, and each time they’d lie to me, tell me it was fixed, and nothing changed. I literally lived in an apartment that was 90 degrees inside with the AC on full blast for months.
I, like most people, could not stand to live in an apartment without AC or reliable water in the middle of Phoenix in the summer, so I broke my lease (WITH NOTICE), and moved out. Madera at Metro then sent a $ 2000 bill to a collections agency, claiming I gave them no notice I was moving out. This effected my credit score dramatically.
But lucky me– I documented all of their unlawful acts carefully, and I’ll be seeing them in court soon.

Do not go to Ridgeview Apartments in Fountain Hills, AZ. The manager is exceedingingly rude, and dictatorial. She will not make small changes, she is always arguing, and she has the poorest customer care skills I have ever experienced. Many other places in Fountain Hills that treat tenants nicely.

If I could give zero stars I certainly would. I recently moved to the Phoenix area and rented a home from a private owner. The property was managed by MEB rentals. The entire paperwork process was a joke. They demanded information from me that no company has ever requested. Information the United States government never even requested when I joined the Marines. They refused to honor a legal requirement by refusing to waive a security deposit for my Nationally recognized service dog. I gave up the fight after a week because it was not worth the $ 250.
Upon move in is when things got even worse. When I had seen the property it had a beautiful green lawn. When I arrived on move in day it was COMPLETELY DEAD. They had shut the water off all month and had the let the grass go to hell. Within the first week I had my sprinklers fixed, repairs to the garage door, and a new water heater put in. The fridge that was supplied does not make ice or dispense water. Missing cabinet shelves ETC.
I had no keys to the mailbox and had to obtain them myself at a cost of $ 40. I have been here a month and I still don’t have a pool key. Phoenix AZ in July with no pool key. HORRIBLE!!! Every time I call it takes them a few days to get back to me. Every time I ask about something they pass the blame to another person or party.
While I normally hate calling people out by name, I believe their incompetence in this situation warrants such personal recognition. I have called the Manager Brandi Walsh no less then 10 times and have NEVER got a call back. While her Co-​Worker Kaitlin Beisgen «occasionally» calls back, it is never with good news and always seems to a burden for her to do so.
If it wasn’t so hot out I would consider living on the street under a freeway overpass. At least then I would not have to deal with the nonsense and unprofessional-​ism that is MEB Rentals. If you have other options, look into staying at a property run by ANY other company. I would rather stay at a property run by the racist ***hole Donald Sterling then MEB Rentals.

eh im sad i have to even give them one star.
thier front end office people are horrible, rude and disrespectful.
DO NOT MOVE INTO any of thier complexes, im going to advise all my friends and family of the same thing. Its not worth it Honestly.
Listed a friend as an occupant just so they had normal access to pool and games with out having to be «shaparoned» turns out they made her a lease holder and now she cant be taken off or apply for a new home cause shes in a pre existing lease.

I agree with some previous comments about being understaffed. Thats the only reason I can assume my calls are never returned and I’m on my 3^rd property manager in 9 months. I finally spoke to someone today and the responses were pretty generic. Starting the first month we were here we’ve had issues with unannounced workers showing up to make repairs. So imagine getting dressed in the morning to find strangers walking around your back yard. No matter how many times I complain about this it happened again last week. Not the first time but the 3^rd. As far as timely repairs… were talking weeks if not months and NEVER communication about what is going on. You know, they have jt worded in their contract that they can charge you for being 3 days late on rent but for their inefficiencies the response is that they are not responsible for their vendors. You only get a 2 because your people are polite for customer service I would give you a 0 or 1 star. I’ve owned rental propeeties in the past and I have to say that I would be disgusted if you managed property for me. Remember without renters (customers) you have no business.
Ok so it’s a day after I wrote this rant and vented my frustrations to Kelly at MEB. So today someone shows up unannounced to do a survey on the pool. I’m working from home today, answered the door and allowed him access to the yard. Funny I just spoke to Kelly yesterday about scheduling workers. Was this one scheduled? No. Not with me. He even told me that he was instructed to enter the property if no one answered the door!
Whats wrong with you people? Do you value no ones privacy? Lowered rating to 1 star. Would go lower but I don’t know how.
Oh yea and doing my research she flat out lied to me about 2 things we talked about yesterday. But hey if you don’t know the answer just make one up.
Thourouly disgusted and disappointed with the practices at this company.

I’m honestly shocked by the poor reviews on this page. I have been an MEB resident for 7 months and had nothing but positive, quick, helpful response from them. I rent a single family home and any and all situations have been dealt with swiftly. I jumped on Unilocal to praise them today because I came home a few hours ago to find one of the two air conditioners on my house not working. They had a repair man out here within AN HOUR! And the a/​c guy was a sweetheart to boot! I couldn’t be happier with my experience with MEB and would recommend them to anyone!

Once again. I am reiteraing, DO NOT EVER RENT FROM M.E.B monarch apratment on Coolidge st in Phoenix… All this company wants is money. They have no conern for the Residence here what so ever. Promises Promise. i have tried and tried… this Properity company is NOTHIN more then a joke and a complete rip off… they do not care about the resident they want your money. rocaches evry where. plumbing issues all over. the lack of wanting to make the resident happy, I even was thinking of staying and transferring down to a bottom floor and thier incentive was for to stay was to charge me a $ 200.00 FEE PLUS RAISE MY RENT TO KEEP me. what was I thinking. I am so glad I am NOT staying… This is no incentive… I am so Glad I came to the realization M. E B and and the Magement of the Monarch Apratments on Coolidge st has NO Idea what they are doing nor do they care… In my Opinion I wish the Owner would wake up and take there investment back from this ridiculous joke of a so called properity magament company and fire them. The owner could run this much better by them self… This Apratment needs a over haul so despratly. and needs a compaionate person to run it… I am so disapointed… MEB you suck…

First let me state that my review is based solely upon my interaction with Karey B, the property manager for North Phoenix (NorTerra) for MEB Rental Homes.
We have been tenants of a property in NorTerra since January. The prior property management (Metropolitan) was horrible. By far the worst I’ve ever dealt with. So, my expectations were minimal at best when I found out a new management team was coming in to replace Metropolitan.
From my first call to Karey, to my first maintenance request, and subsequent follow ups I have always had amazing response, and have been able to reach Karey EVERY time I have called during business hours.
Also, my first repair had Patrick come in from American Air and Appliance, and I couldn’t be more pleased with the level of service provided by him and team. This new property management team is off to a rockin’ start.
Thank you Karey, Patrick from American Air, and MEB. You have already exceeded our expectations by providing better services in one month, than our prior property management team did during the first half of the year!

Hello!
My husband and I have been living in Crosswinds apartments in Chandler AZ. We are not very happy with the extermination that has been going on for roaches. The company used peanut butter in the cabinets which just attracted the roaches even more and now there is a colony of roaches living in our convection oven (which is a $ 300 wedding gift!)There were holes behind our stove in the wall where they were coming from! We will not bomb this place because of our two pets and the fact that we do NOT want chemicals all over our belongings, and if anything all of the buildings needs to be bombed because of horrible roach and bed bug problems! We are frankly getting tired of dealing with this issue and it should not be our problem! If our belongings get even more ruined we will have to send you guys the bill of everything we had to do in order to defend our apartment against the roaches.

Hi there–
We’ve NOT a good experience so far with your rental agent, Tina Conde. We were wanting to rent a home in Surprise, AZ. It was in the process of being rented and we needed to know the status of it ASAP for the final decision to move forward with it or not. She never got back to me nor my husband yesterday or today. EXTREMELY unprofessional and disappointing. My husbands co worker called her after me and my husband trying MULTIPLE times and she finally picked up. She said it was rented. That’s ALL we needed to know. Wanted to inform you and will inform the direct website as this is truly laziness. We will not be working with her. My husband said he can now see why your agency has so many homes for rent up. Yikes!

I would never rent from this company EVER again. The ladies in the office at The Monarch on Coolidge st in Phoenix are completely incompetent. My hot water was shut off without them letting us know, and they just shrugged and said sorry. When signing the lease we were promised a full months rent free, which we never got because «we could only give it the day you checked out an apartment». Our lease had to be rewritten twice because they didn’t take down all the information we provided properly. And when I called MEB personally to speak with someone about my issues, I was forwarded to an answering machine. We were told the highest combined utility bill during the summer would be 250, it’s October and my bill is 280. At this rate I should have never moved from my old apartment and I will never rent from Meb again.

Horrible customer service!
If they treated someone who was just trying to verify an employee’s work status then GOD only knows how they would treat a possible client or tenant.
I would move on, the girls in their office reflect their business and obviously they employee people who don’t care to be a positive outlook for their company.