Master Engine Rebuilding

They Do NOT worth even one star, they messed up my 2008 xterra’s engine, I paid them $ 4000 to rebulid my engine, and I took it back to their shop three times, and they said there was no problem with it, it should be drivable, I almost got killed on the highway be losing power of the car! I took the car to the Nissan service, they said these people shouldn’t be working on cars, they find out there’s radiator fluid in my engine! Cover caps was switched… lot of problems… this is not a car repair shop! Do not have your car fix there!

I took my 2006 Ford F-​150 to them because it ran like crap. I believe it had a slipped timing chain. The owner said it would be $ 3000 dollars to rebuild the whole engine. I thought this would be the best solution and would give me a well working vehicle that would last a long time. I was working out of town at the time and had been out of work for 6 months. Doing this would be a stretch. I told him a date of when I would have the money and he informed that he would give me to that date. If I did not have it by then, he would put a lean on the truck and sell it. I said that that was fair. I paid him his price and picked my truck up on the day before thanksgiving. The first thing I noticed is my AC, that was just service before it broke down, didn’t work. I took the truck to wash it and noticed that there where new scratches in the door, and that there were gaskets and other parts in the bed. I took it back on Friday morning, showed the owner the parts and he had one of his guys install them. I came to find out that the «extra» parts were my skid plate, battery cover, my radiator cover, new gaskets (he used the old ones), and other miscellaneous items. He also told me that the AC didn’t work when I brought it in and the scratches were already there. I left out of town to go to work, on the way the truck started running rough again and the check engine light came on. On the way back home the next weekend it started running really rough. I got it back home had to take a day off work to take it to him. When I brought it back to him he ran it a little, got the check engine light off, and said it was fine. I also found out at that time that he put my old spark plugs back in (and with a 5.4, it’s at least a four hour job). So I changed them myself and headed back out of town. When I got to my destination, and on the way back home the next weekend, it started running rough and the check engine light came on again! I took it back to him again. Again, he just reset the light and said it was just a hick up and that this happens with rebuilt engines. I had also noticed a tapping noise in the engine. He said that that was normal. I took the truck out of town again and on the way out it did the same thing. Again, this time when I got back I took it to him and told him this is not normal and he needed to fix it. He had the truck for 2 weeks over Christmas holidays. I got the truck back and he told me it was a defective cog. It still had the tapping noise, but it seemed to be ok. I headed back out of town. It was ok for a couple of weeks, then on the way home it did the same thing again. I took it back to him had to rent a car to get back to work. He had it for a week said it was another defective cog. Again I got it back and still had the same tapping noise. I headed back out of town. A week or so later it did the same thing again. I called him and he said to bring it back. I told him that I can’t afford to keep renting cars and if he can’t fix it to let me know. He said he would pay up $ 200 for the rental car. He had the truck for about a month this time. In the meantime the job I was on came to an end and I had to come home borrow my uncles truck to bring my trailer home. When I finally got the truck back it ran ok, but the tapping noise was still there. I was able to drive the truck for about 6 months this time, but still didn’t put 5000 miles on it and it did it again. In that time I also took it to get the AC fixed and found out that it just needed to be charged (you can’t pull that engine with out disconnecting the condenser). I took it to the Ford dealer that said $ 3000 to $ 10 000 to fix it. I finally broke down and bought a new truck. However, if he would have fixed it right the first time I would not have had to buy. I believe he used my old parts to rebuild the engine and anybody who has ever built an engine knows you can’t do that. This has caused me unnecessary financial stress and wasted time with my family. I would never recommend him to anyone. He was recommended to me by a cousin with a Chevy 350, who is also having issues with his engine.

This place is a joke… I own an auto repair shop and used these guys for the first time. Never again! I’m still redoing stuff that they did. Had them rebuild a 1997 Ford Explorer 4.0. They didnt time the camshaft properly on the passenger side cylinder head so I had to take it apart and redo it. Back in my shop for an upper oilpan leak that they also screwed up. When I called them on it, it was «bring them the engine» (Not happening) or tow the truck back at my expense. Seriously… F them and never again!

This was the worst experience of my life the damage to my vehicles is now in the thousands I have no choice but to go after a remedy. I have tried to speak to the owner but all he sees is money. My initial experience was because I had seen good reviews I went here for a rebuild. I was quoted initially $ 1700. This quickly went out of affordability when he said we needed a new crankshaft which brought it up to $ 2600. After having the vehicle several weeks we were told it was done. Right away things were not right. When we picked it up we noticed bolts missing lines not attached service lights on and even other peoples car parts in the back of our truck. We brought i back and each time he said it was fixed something else was broken. After returning it 3 times we realized that we could not afford for them to brake one more thing. No ac, they cut the wiring harness for the wipers it never stopped leaking burning and blowing several quarts of oil through engine and even out the exhaust. Nothing would be on the ground. They smashed the pan. At this point we took it to Dodge and spent $ 1800 to try and fix the problem and Dodge finally came back and said the issue was in rebuild and we needed to get another engine another cost of over $ 3300. In addition to this I had another car brought there around the same time and they wrecked this one. I brought it in and they were just replacing a head gasket and resurfacing the heads. They had it several weeks and than tried to sell me an engine rebuild on this one I said no way you have had it 4 weeks and you are just now telling me this. I have a mustang and was told that these blocks are solid no rebuild was necessary. Thank god I did not let them. They redid the heads and 3 times I tried to pick up this vehicle it would sputter and shut off. They said it was out of gas. Finally I had towed to my house as I did not trust there job. I had it looked at and they did redo the gasket but the cause of the car issue was someone broke the long screw that held the battery in place and welded it to the body of the car and top of the battery causing it to arc and fire and shut the car off we had to buy a new battery and replace the screw $ 2 to replace the screw that did all this damage. It continued to short out the fuses to the fuel pump and eventually had Chapman ford through 6 hours of labor tracked down the chafed wire that was shorted out. Total cost of $ 800 labor, 3 tows and many hours of being broken down as fuses were blown every day on the fuel pump. I feel the shop owner means well but he has people working for him that don’t know what they are doing. Initially I thought they may be a good engine rebuild and repair shop but had no business taking apart vehicles and putting them back together they don’t know how to do this. Maybe if another shop took out the engine and handed to them for the rebuild it may not have been so bad but I was wrong as my sons rebuild is no good. Lesson learned unless you are dealing with an insanely knowledgeable shop do not rebuild your engine you are better off buying a used engine from LKQ and putting it in. The shop owner did alot to help my son and I as far as allowing us to make payments on the amount over the original quote on the truck but it was a mute point as we had a non functioning vehicle and only Dodge that we trusted to fix it at this point. He needs to refund the money that was given him and pay for the damages they caused both vehicles.

I wrote the same review on master engine rebuilding’s other listing on Unilocal.I initially found that listing when I was making my decision to use their services. I wish I would’ve found this listing because I would’ve chosen a different mechanic.
I chose master engine rebuilding because they had the best price I could find, a couple 5-​star reviews and the owner seemed knowledgeable and pleasant to deal with. Halfway during my experiences with master engine rebuilding I found that they had 2 listings on Unilocal and the other listing did not have rave reviews. Turns out one of the reviews is exactly like mine — promised a bill of goods and ended up finding out I was taking advantage of.
The initial engine rebuilding didn’t take long at all just a couple days. This was in November before Thanksgiving. I was surprised at how quickly it was done and excited to get my work truck back on the road. About 10 miles away from shop the check engine light came on and the truck started sputtering. I drove it to an AutoZone and had the code pulled up and it was potentially an external or internal engine problem. I took care of the external possibilities and the truck was still acting funny so I brought it back. They had my truck for a couple days and then told me everything was fine so I picked it up and on my way home it did the exact same thing. This time I asked the owner to have his tow truck company come pick it up because I didn’t have the time and I was losing my patience. He had the truck for about a week again and told me that he fixed the problem. I was busy with work so I had to send my dad to go get the truck and he called me to let me know it’s doing the exact same thing again. This time I took the truck to an actual mechanic and he put it on his Snap on diagnostic scanner that he had and showed me not only the code that was the same as before but how the cylinders were firing and the fact that there was something wrong inside the engine. So I brought it back to master entering building one more time. This time they had it for a week and a half and the owner said he drove it around for 500 miles and it was driving perfectly. As soon as I left their shop it started acting up again but this time the check engine light didn’t turn on.
I decided at this point that they are incapable of getting this job done correctly. I’ve lost several weeks of not having the truck for work as well as vehicle rental expenses. I checked with friends and ended up finding a mechanic in Tempe that not only has an excellent 5-​star review but a couple referrals from friends so I took the truck there. Turns out the problem was internal and half of the block had to be taken apart. A lot of parts that were listed in master engine rebuilding’s list of replaced parts were not done. The check engine light was broken so potentially that might’ve been damaged intentionally. It is a bulb that is inside the instrument cluster that no one ever touches so be your own judge on that. This little endeavor cost me over $ 2000 to have the engine fixed properly and $ 1000 in rental fees for having to rent a vehicle while mine was down. Not to mention all of my time that was wasted.

This is a –5 Star rating! I took my engine into this repair shop because I wanted to inspect their work after the rebuild. You cannot inspect your motor if a shop pulls the motor and then reinstalls it, which is what the vast majority of customers do here. I provided a «long block», which is a partially assembled engine block with the rotating assembly, camshaft, lifters, heads, valve covers, timing set and oil pan. I even supplied the intake manifold. I completely removed the rest of the brackets, motor parts and sensors because I was replacing everything old with new parts. I partially disassembled the long block to inspect the condition before I gave Master Engine the motor so I’d know the pre-​condition. The engine had 200,563 miles and it ran well, but I needed a reliable engine for a trip to Alaska. I asked the owner in person what parts would be replaced. I was told that the cylinder head and head components, connecting rods, push rods, and engine block would all be inspected and reused if they were not damaged or out of specification. I asked if the head bolts would be replaced and the owner told me, «Yes, so will the bearings, gaskets, timing set, freeze plugs, oil pump, pistons, piston rings, camshaft and lifters, along with the valve guides and valve seals». I requested that «ALL» of the unused parts be returned to me!!! This is were the problems started.
When I picked up what was supposed to be a rebuilt «long block», I noticed that the engine was being sprayed once again with paint, which I later learned was done to cover up the dirt and grease that had not been cleaned from the motor. I loaded the engine into my trailer and took it back to my garage were I noticed that I had not received the camshaft and lifters. I immediately called the owner where he told me that he’d have to look into the engine build with the employee who did the work, and he’d call me back within 10 minutes. The call came back quick and the apologies came fast, but the blame was put on the employee when it should have been placed on the owner, the man who controls the checkbook, the parts ordering, and the man who’s responsible for quality control, the man who I was speaking to!!! I took the engine back that hour and I was promised that everything would be made right within two days… but it was «NOT» made right. I was told that I could have my engine back within two days, but it turned into just over a week because of the delays. You see, the camshaft and lifters were «NEVER» ordered!!! I was waiting for the parts to arrive plus assembly, NOT JUST ASSEMBLY!!! Remember all of the people who bring their vehicle in for a rebuild?!! They never knew what I figured out! Now, ask yourself how many people aren’t getting what they paid for because they never check. Remember, before returning the engine to have the NEW camshaft and lifters installed, I inspected the engine inside and out!
Not only did I not receive what I paid for the first go around, I didn’t get it on the second chance that I gave the shop either!!! The owner purchased a «USED» camshaft and installed it into my engine with full knowledge… and it was installed without a drop of lube… bone dry! I could clearly see the score marks and dirt on the USED CAMSHAFT back at my garage after removing the intake for a second time!!! The engine had dirty grease clumps inside along with small metal shavings that looked as if they were from the cylinder honing process, which is totally unacceptable. Who in the hell does the same thing ”TWICE” to the same customer who asks all of the right questions and informs the owner/​builder of the shop that they’ll be checking?!
I was also informed via the owner that his shop re-​uses head bolts! Originally, I was told that they would be replaced. I purposely removed 8 of the 16 head bolts so he wouldn’t be able to reuse them, but he used what I gave him without my knowledge. One head had the old used head bolts while the other had new head bolts. Anyone who rebuilds engines knows that head bolts are tempered and that they stretch during the torque procedures, which removes the tempering making them unusable because they’ll keep stretching and eventually cause a head gasket failure! The owner informed me that this is what they do on ALL of their engine rebuilds!!! Now I have $ 1,052.00 invested that I have to recover form this shop! The owner verbally agreed to refund part of my money, but that is not good enough. I want a full refund because he’s a fraud and a liar! Master Engine will receive a visit from the Arizona State Attorney General’s Office in the near future for fraud, this I promise!!! Clearly, this shop owner has no respect for himself or his customer

My 2002 Dodge Ram 1500 4X4 (with 180,000 trouble free miles) decided to suddenly have engine seizures followed by complete failure. I brought it to a local repair shop I had been using and they recommended a new engine /​rebuild at the tune of about $ 3500.
I decided to check around and quickly discovered that most shops wanted between $ 3000 — $ 3800 to get the vehicle back on the road. Some offered a two year limited warranty, some offered none. I knew I was going to get it fixed as the truck is in excellent shape and has served me well, so it was much cheaper to fix it then go and try to find another reliable one.
Well, I happened upon Master Engine Rebuilding, called and spoke with Akram (a really great guy) and was told that the vehicle could be up and running in as quick as a week, with a 3 yr. unlimited miles warranty, for around $ 1500 — $ 2000 depending on damage. So, I took them up on the free towing and the next day I went down to do the paperwork. I was surprised to learn that they had already removed the engine, a 4.7 EFI V8, and determined the cause of the problem (3 steel valve seats dropped into the cylinders). I was brought back to the shop area where the tech showed me the damaged parts, how it was caused and what needed to be done. I was impressed with the overall condition of the shop, how clean and neat everything appeared to be, and how the tech stations were set up and organized. There was no mess, clutter or junk. I had a good feeling about this place.
So exactly one week later I get a call, the vehicle is fixed, and for $ 2000, my truck is now running like it was brand new. It’s hard to imagine that the odometer is at 180K because this baby is running better than it ever did. I would high recommend Master Engine Rebuilding to anyone contemplating needing any major engine overhaul. They are professional, organized, provide great service and offer the lowest cost, but give the longest warranty period. All I can say is «Thank you Master Engine for a job well done!»

Master Engine is a great company new to the Phoenix area. I have a 2003 Dodge Ram with over 252,000 miles on it. The engine was tired and started to burn quite a bit of oil and would put out a puff of white smoke upon accelerating from a stop. I found Master Engine after contacting 8 other engine shops. Akram at Master Engine is a great guy and knew exactly what the issue was. He recommended rebuilding the engine and gave me a price to complete the job. The price was the best out of all the shops I had gotten quotes from. Akram then proceeded to tell me they have a 3 YEAR UNLIMITED mile warranty. I thought this was too good to be true but decided to have them rebuild my engine. I dropped my truck off on Saturday morning and picked it up the following Friday morning. The truck ran great until I hit about 200 miles and then it began to have oil pressure issues. I called Akram and he told me to bring it in. Akram had his mechanics inspect the engine and told me they would have to keep it to inspect it further. As it turns out, the new oil pump that had been installed was defective. Akram and Master Engine replaced the oil pump and the crankshaft with no issues. I have put about 1000 miles on my truck since getting it back and it runs great! Master Engine is a great company that stands by their work. I recommended Master Engine to a friend who took his 2005 GMC Yukon there to have the engine rebuilt without any issues. I highly recommend Master Engine, they have the best prices, the best warranty and they are honest and stand by their work!