Marshalls

If I could give them zero stars I would, actually if I could take away a star I totally would for the way they treated me here. I shop at TjMaxx & Marshalls regularly (like 2 – 3 times a week) so needless to say, I spend A LOT of money at both of these outlet stores. Well the other night I had put a Kate Spade handbag on hold because I didn’t realize I didn’t have enough cash on me for everything in my cart. anyway, I couldn’t make it in the next day so I called them to ask them if even if they could hold it another day for me. The girl on the phone politely answered «no problem we will hold it an extra day it’ll be here till close tomorrow» PERFECT! So I go in the day after and to my dismay it’s back on the rack hanging with the rest of the handbags, not being held behind the counter like the girl promised. Well of course I didn’t get too upset about it because it was still there so I went to press the button for an assoiate to come unlock it when all of a sudden a rude man with broken English and a thick accent comes up behind me and says «excuse me but I am buying that bag» WHAT!!! Nooooooo No way was this going to happen to me right now, so I ignored him and went to find an associate to unlock it from the display. I find a young girl with glasses that says she will unlock it and bring it to the counter for me. So, as far as I’m concerned, I deserve the bag, and I am getting the bag so I go browse the jean section. When I’m ready to check out I walk up to the counter and I see that same man standing there arguing with six of the store associates about my Kate Spade bag. I walk up to the girl and say «what is going on»? She replies with «well this man said that he got an associate to unlock the bag for him first». So now I’m getting very frustrated I proceed to tell them that I have not only have this bag on hold for two days but since they didn’t keep it on hold this is completely their fault that two different customers are arguing over the same handbag. I back off a little bit once he starts to raise his voice at the associates and continue to argue with them. I thought to myself OK I will just stand here and be the polite person and not argue. Well about 15 minutes later I see the fat blonde woman manager waddle up to the front and declare that the rude man deserves the handbag and proceeds to check him out. You can only imagine the rage I had at this point. When I went to go ask the young girl with glasses what had happened the blonde manager stepped in and said «oh (what ever the girls name was) couldn’t find you so we just sold it to him, sorry». And that’s it, she cut me off. Another girl stepped in and said «would you like us to call another store to see if they have the same bag?» UM NO! Are you kidding me?!? I live close to only one Marshalls in the whole state, that was the whole point of putting it on hold! I thought to myself. When I look at the six employees standing behind the counter I realize that a few of them know who I am as they look at me. I can specifically remember spending over $ 1000 when I was checking out with two of them and yet none of them said anything in my defense, I was a regular customer who spent a lot of money in their store and nothing was said or done. I had three other items in my hand at this point, I tossed them on top of another display basket and walked out. I honestly could not believe the rude remarks & in my opinion TOTAL sexism (because yes I am a woman) going on in this place. Do not ever go here, this place is a nightmare. I will be contacting the regional manager tomorrow to tell him about my experience at the Camelback Marshalls that I visited quite often until now. Also, on a side note, it could be just me hating this place but I’ve noticed this store is A LOT more dirty then the T.J. Maxx locations I have been to. I mean like dust on the floors & items laying all over the floor, stuff like that.

An upscale version of Ross or TJ Maxx. Good selection… usually.
I stop in at this Marshall’s location on occasion to check their clearance racks and see what new men’s fragrances they have. I’ve also purchased shoes and luggage there as well. The brands carried at this store are pretty upscale overall and major designers can be found on the racks. Selection-​wise, it really depends on when you come. I’ve come at times when it was lacking, while other times there were lots of items to choose from.
The staff is relatively nice, but not amazingly helpful. I’ve never had anyone stop to ask me if I needed anything and I’ve been shopping there for years. The dressing room has since been remodeled and now only accommodates 3 people at one time. This was definitely to cut down on theft. Which also means that if you need to try something on, you may have to wait in line. That would be my biggest gripe with this place. Ok, that and the parking (especially on weekends).
Prices range from «pretty good» to «yikes», depending on how high end the designer item is that you are looking at. I’ve seen Armani denim there for $ 300 or more before. And I’ve also bought RL Polo shirts for $ 15 brand new. So it can really be a mixed bag. Come earlier on the weekends or you will pay. Parking is a nightmare and the store itself is crammed with people. Weekdays are better, with lots of registers still open. Overall, I like the brands that Marshall’s has in stock. They are priced well-​enough and the selection is decent.
Yes, Marshall’s will get my business on occasion. As long as they carry Ralph Lauren.

I didn’t really see too much of a selection in comparison to Ross. The housewares selection at Marshall’s is pretty nice so it does have that going for it. I would rather come here than have to elbow people left and right at Last Chance just to get a pair of last season’s designer boots.

Best place for housewares, and beyond! You can spend hours in here, just watch out all those deals can sneak up on ya!

Employees do not abide by return policy. And if they decide to, they blatantly act as if they’re doing you a favor. I understand working at Marshall’s is no dream job, but 95% of the employees (particularly the ones at the register) are some of the most unenthusiastic and unpleasant workers I’ve ever come across. Comparable to the DMV.

This location has the most upmarket men’s selection I have found in a TJ Maxx or Marshalls, and you don’t have to deal with the ridiculousness of mostly made-​for-​outlet and private label Off Fifth Saks Fifth Avenue and Nordstrom Rack have degenerated into.
Brands I have seen include D&G, Armani, Corneliani, John Varvatos, Versace Collection, Valentino, Diesel Black Gold, McQ Alexander McQueen, Ralph Lauren black label, and even several Fendi tees and polos!
They even had some (too small for me) off-​white Dior Homme pants!
Their underwear selection often has higher-​end items too (D&G, Versace), plus lots of Calvin Klein, Michael Kors, and the like.
Several contemporary designer and luxury denim labels are sprinkled in, like theory, Hudson, Joe’s, and AG.
They also carry a very wide variety of mid and low brands, from Polo Ralph Lauren to U.S. Polo. Macy’s staples like Calvin Klein, Tommy Hilfiger, Nautica, Guess, Tommy Bahama, Perry Ellis, and Kenneth Cole are all well represented, plus Adidas, Nike, and Underarmour athletic clothing.
Minus one star for the selection being hit-​or-​miss and having to share parking with Last Chance.
Note that for some reason, Ralph Lauren anything carries a premium in pricing here.

Marshall’s has a lot of great prices for clothing, shoes and home stuff. There is only a few Marshall’s around Phoenix. So, it is nice that I have a Marshall’s by my house.
I like coming to this Marshalls. They always seem to have what I’m looking for and most of the time it is on clearance. So, it is a win-​win for me. :) Also it is nice that Marshalls is part of the TJ Maxx Company. If you ever had something to return and you only had a TJ Maxx by you can you return your item there too.
Well if you don’t really like Last Chance and are looking for a store around this area you should going to Marshalls.

Terrible service from the manager Dave at this marshalls location. I tried to return something and he literally yelled at me and belittled me in front of a line full of customers for not having everything I needed to return the items. Get the hell over yourself! It blows my mind that the customer service at these establishments are so terrible considering how much competition there is in this day and age!
Not only was he rude to me but also to the woman that was trying to help me do my return. Will never shop at this location or let anyone I care about give there money to this shitty store.

Marshalls is my go-​to place when I need to find gifts. You’ll always find something unique that you won’t get anywhere else.

I’ve never been very impressed with this store. The clothing selection is ok but not great. The customer service definitely leaves much to be desired. I don’t think I’ve ever had any ask to help me or smile when assisting. Despite all this I still enjoy looking here from time to time because they do have awesome deals on everything from designer label clothes, shoes, housewares, to toys for kids. I’ve even seen luggage sets here.

What can I say, I love Marshalls. This location is clean and always filled with a ton of great finds. My only complaint (hence the 4 stars) is that they don’t have a jewelry counter. I came here to find a cute necklace for my boyfriend’s mother for her birthday. NOTHING like that in this store. I settled on a cute tank for myself, but still left with no present for her.
Overall, if you;re a fan of Marshalls, you’ll be a fan of this location.

Marshalls has been one of my top go-​to places for finding deals on decent clothes for years. I’ve had this one, located in the Camelback Colonnade shopping center, in my sites for a couple months now.
I finally made it over here on a Thursday afternoon. The first thing I noticed was that the parking lot was a Mad House. This may have been because it was Halloween, and there’s a Spirit Halloween store in the shopping center. So I won’t dwell on that, and besides, chaotic parking lots in Phoenix seems to the norm.
Once inside it looked like any other Marshalls until I got to the men’s section. It was definitely not as well organized as other Marshalls I’ve visited. The clothes on the racks weren’t too bad. There were some shirts and jeans hung out of the correct size section but not too bad.
It was the dress shirt section that blew my mind. I’m talking about the area with the folded, packaged button-​up shirts. The ones that sometimes come all pinned up so you can prick your fingers when you’re unwrapping them… yeah those ones.
It was like a tornado had come through and dispersed the shirts where ever it damn well pleased. Some shirts were hanging out of packages. Very few were in the right spot and I couldn’t find my size in any of the ones I liked. Not finding the right size is something that just happens at Marshalls, I get that. However, it hasn’t happened to me too often. The bottom line is that dress shirt area was a disaster.
I’ll still come back to find the occasional deal, but if you’re looking for a store that is well organized… this is not the Marshalls you are looking for.

I’m a fan of this Marshall’s. It’s nice and clean and I’ve never had any issues. They carry VOSS water in the glass bottles, which is rare. They always have at least SOMEthing we can’t live without. The kitchen section is fun. The housewares is nice. I love discount shopping, and this is always one of our first stops if we need something quick and don’t want to spend a lot on it.

A great place to find deals on good clothes. This location is not as organized — or clean — as some others, but it is decent and has awesome deals. I have no issues shopping here.

This is beginning to become one of my spots in the Valley to shop. I can always count on finding a good deal on brand name items at this location. The stock is always on point… and they really have some cute «inspired «pieces too. This location seems to have a better selection, maybe because its the «Biltmore», but nonetheless, I love this spot, and recently put my boyfriend on to this spot too, and he seems to favor it as well!!! I always leave smiling, happy that I stopped thru.

I like coming into this store. It’s clean and always has great selection and deals. However, me and a friend of mine went late one night to shop and I ended up finding great deals. So I spent about $ 50 that night. I walked out and my friend asked what did I get. Well I didn’t have everything in the bags so I went back inside to get it from the cashier. The first cashier or maybe she was a manager saw me and I told her I just walked out and noticed that I was missing items. She basically accused me of not telling the truth, gave me a dirty look like I was a thief and really didn’t want help. So I made my way back to the cashier who also denied that she had the bag and again accused me of lying since I walked out. I think they felt I would make a scene which I would’ve because I was telling the truth and plus they were going to be closing within 15 minutes and there was a line! THEN giggling the cashier, she pulls the bag from the bottom shelf by her… she totally knew that she had it and she herself was lying. I have a feeling this isn’t the first time they’ve tried this with people. So watch your bags! And I’ve worked in retail, really lame employees and actions that night.

Im obsessed with finding a great deal and I am a label whore… haha
but really, its one of my favorite place to get coffee, and other nicknacks at a great price! yeah, so you may have to dig to find what you are looking for but in my eyes shopping it self is an adventure– so enjoy the treasure hunt!

I like coming to Marshalls when looking to save a few $$ off brand name clothes, accessories, and house hold items. They always seem to have a clearance rack that brings cost down on their shirts, shorts, pants, etc even more so than their normal value prices. They’re great for picking up new work out clothes about ½ the cost that you would down the street at Sports Authority. I’ve never bought shoes here, but they’re decent prices also.
Most of the items they carry are last years styles, which most people wouldn’t really care or notice. I like to swing by here and last chance when I’m in the discount shopping mood, you can usually find at least one or two things that work for you.
Happy Shopping my friends!

Even in another city, Marshalls doesn’t disappoint. I needed something suitable other than a purse to take to the baseball game — I wanted one of those cinch-​backpacks and thought I’d be able to find one here. Sure enough, and for $ 4 too!
Otherwise, it’s your typical Marshalls, though this one is much cleaner than most others I’ve shopped. The home furnishings section seems to be larger than some other stores too.
This store is in a good location on Camelback near where it intersects with N 16^th Street.

1 star for manager Bill who proudly proclaimed that, «as a manager, my job is not to make decisions for people but to enforce the company policy.» — WOW! Thanks Bill! You’re a real winner, and really helpful to boot.
5 stars for the Store Manager Dave who apparently shares a different view of what being a manager means. Thanks to him, I’ll definitely return at some point in the future!