Lo-lo’s Chicken & Waffles

Ordered a drumstick, thigh and one waffle and a side of collards. My benchmark is Roscoes in LA and otherwise don’t do a lot of soul food. I don’t get the other Unilocalers but my service experience was fine at 6:45 on a Monday night. I ordered and had my order in 3 or 4 minutes. Thigh juicy, drum stick not so much, the crust was a bit salty but otherwise crispy, good and not greasy. The typically thin, non crispy waffle I associate with Roscoes or Waffle house — it was fine. Collard greens we were good. Should have been 4 but 2.5 stars is unjust for this place so I’m helping the average.

This place is alright for being in the airport. I’m sure their main location is a bit better.
The chicken was delicious, but the waffles left more to be desired. They were a bit soggy. Not sure if they are always like that or if they were undercooked.

First and last time I’ll visit the airport location. 47 minutes for fries & chicken. Too much socializing by cashier and cook. After a couple of selfies, I think they realized I was still waiting for my order.

Ok, I’m not from Phoenix, but I get it. It’s not the same as their main location in town, the service might be subpar (which I didn’t experience), and it might take a while to get my food, BUT THESE ARE SOME DAMN GOOD CHICKENS!!!
The $ 19 price tag for my whole combo is a bit excessive, but considering it’s at an airport, I’ll take this any day over the $ 12 refrigerated turkey sandwich with wilty arugula at SFO.
Thank you PHX, and thank you Lo-lo’s, for making my 3-​hour transfer so fat and so enjoyable.

NOT BAD FOR EATING AT THE AIRPORT
Chicken: flavorful and crispy if you’re lucky. Some of the thighs weren’t as crispy which sucked.
Waffles: average tasted like Roscoes. Only negative was it was soft because it came in a to go box the steam ruined the exterior.
Gravy: they have two types. The white gravy with sausage was delicious! The LoLo gravy has onions which we passed on.
Mac and cheese: pretty good. It’s the dry thick version which is my fav.
Corn bread: very dense and semi-​moist. Only the center was soft. The exterior was pretty hard and dry.
I think had we gone to the real LoLo’s we would’ve had better prepared food. But I still gave it a 4 star for it being pretty tasty at the airport.

Best airport chicken I’ve ever had. And the price was fair too. Love the customer service here by cashier Jennifer and Mark the cook. They were very accommodating.

Good southern-​style food. The portions are really too large for one meal, especially since it’s located in an airport, and most people can’t take leftovers home.
I had the catfish and okra. Everything was excellent!

Great for airport food, but not quite up to the regular Lo-lo’s standard.

This place is on Roscoe’s. Chicken and waffles with smothered Lo Lo gravy… Oh my. Service was great and fast.
Yum yum!

Food tastes amazing… friendly cashier. Great location in airport to pick up food as go in or as your leaving. gave 3 stars because of the price. I got one waffle, two small chicken wings, and a side of greens for 15 $…that’s a lot of money for such a small amount of food with no drink

I was so glad that there’s a Lo-lo’s at the airport. It’s located on the third floor before heading to the gates for security check-​in. The food is delicious! I ordered a side of fries, and they were not stingy about it — plenty of fries to share with other people. We got the Lo-lo’s Special with 3 pieces of chicken and 2 waffles. The chicken was crispy on the outside and juicy on the inside. I recommend dipping the chicken in the hot sauce that is provided. The waffles also taste so much better when you add on the butter and syrup. I love getting the Kool-​Aid; the amount of sweetness is spot on. My favorite is the fruit punch.
I would have given this place 3 stars for great food and convenient location. However, the service was terrible. The server did a subpar job. She couldn’t remember our order. When our order was ready, she was stressed out that we were asking for extra hot sauce. There was only 2 other people waiting in line — nothing to be flustered about. She finally gave us our food, but forgot to give us our Kool Aid. We immediately informed her of our missing drink. Instead of correcting her mistake, she made us wait for her to ring up two more customers before giving us our Kool Aid. We were just awkwardly waiting at the pickup counter. Seriously, it does not take long to fill up a drink and give it to the customer. Our food was cold by the time we could get to it. Very disappointed in the decision-​making process of this worker. I took away one star for bad service.

Food is fine… but much better when you go to the restaurant outside of the airport. The chicken is sometimes a little burnt and they just aren’t very consistent with the quality here. BUT if you get them on a good day… it’s great.

I wish I could give it 0 stars, this place had my boyfriend wait over 30 minutes for his food. Apparently there is a usual wait, however the employee never gave notice of that. To top it off the employee cooking forgot to start making the food. How does one forget to make food if it’s your sole responsibility…
It was the last chance for my boyfriend to experience the famous lolo’s chicken and waffles and the employees completely dropped the ball. I understand things happen, but why not try to correct the problem and try to rush an order, to try and turn the customer experience around?
After working in the food and beverage industry for 11 years, I would expect better. Luckily they refunded his money, but they could have cared less.
Stick to other places in the airport for food.

I was so excited to see a Lo Lo’s after I got off the plane. However I was super disappointed it didn’t taste like the original at all. The lemonade has always been a favorite at Lo-Lo’s but it was so watered down — didn’t taste good at all. The chicken salad had basically 2 handfuls of salad mix with couple pieces of chicken. It was definitely not worth the price. The mac and cheese was dried up and stuck together.
The only part of the order I liked was the corn bread even though it was cold. If you are expecting to come here for the experience, you are in for a disappointment! Service was slow and took 20 minutes and they even forgot my waffle.
I’m sad because Lo-Lo’s would have been great to showcase what Arizona has to offer for tourists at the airport but this particular store def does do not do that!

I was so hungry when I got off my plane at the Phoenix Airport that I immediately scoured the area for something to eat. I stumbled upon this place for chicken, waffles, fried okra and sweet tea! The chicken hit the spot and I loved the sweet tea! The waffle was not so crispy and not too flavorful but forgivable. The okra was not so flavorful either; it needed some dipping sauce. Maybe that is what I was missing. Either way, I was still pretty happy. Either that or I was happy because I was so hungry. I didn’t have time to stop by before my return flight and I was a little sad… oh well, next time then!

Chicken kinda dry and plain. Waffle okay and a little softer than I prefer. Was super hungry and ate the whole 3 piece meal which filled me up.

If you want a Lo-lo’s Chicken & Waffles experience, do yourself a favor and check out an in-​town location. Having tried both the Scottsdale location and this one, I would definitely say that it felt like they were owned by two entirely different entities.
The chicken was dry, but they tried to cover it up by soaking it up in their gravy. The side of vegetables (string bean?) we got looked like garbage. I have no idea how garbage tastes like, but I’m pretty sure if anything, I got a good idea of it from their side of vegetables.

Dropped off early at the airport. What to do? Lo-Lo’s or Matt’s? Lo-Lo’s or Matt’s? I’m a big fan of both restaurants, but have tried neither airport location as of yet. Sometimes proximity to an escalator is all it takes to sway me. Lo-Lo’s it is!
I was a bit concerned by previous reviews. Harsh! My reaction to this spot? It’s not S. Phoenix. It’s not Scottsdale. It’s Sky Harbor Airport. If you reduce your expectations accordingly, it’s not bad. The staff was very friendly. The Lil Jay, eggs and waffle for six bucks, is not a bad deal for an airport. The cheesy scrambled eggs were great. The waffle suffered from being crammed into a styrofoam container, but was recognizable as Lo-Lo’s.
I’m curious to see how they handle the chicken here, so I’ll back. Next morning airport visit? Have to check out Matt’s.
It’s difficult to recreate a local restaurant experience in an airport, especially one as unique as the S. Phoenix Lo-Lo’s. Abbreviated menu. Portable delivery. No individualized seating area. Lo-Lo’s is still working on it, but they’re headed the right direction and I suspect they will eventually get it right.

Just okay. I was surprised, however, to find such a large Breakfast Waffle Sandwhich and it went beyond my expectations, although very slightly.
Like other Unilocalers, I waited longer than I expected from an airport eatery. Chefs were taking there time, as was the cashier. Folks are usually rushing in airports, but not here, and definetly not catering to the «flying public».
Are you serious? Step it up a bit, and perhaps the average food, generous serving size aside, will be overlooked.

Is it possible to get good food at an airport? Answers on a postcard please
Well, if you’re at PHX, it surely is! Lolo’s chicken and waffles are famous in the Phoenix area and a recent refurbishment at the airport has seen them open a branch here in the pre-​security food court
The girlfriend and I were in the mood for chicken so it worked out perfectly. 2 thighs and a waffle for $ 7 perfect for British appetites and prices
Having just had KFC, the benchmark the night before, we were in a good position to compare! The chicken was amazing. Super crispy yet moist on the inside. Top class
Only downside was that the food took 30 minutes but the manager Sean graciously comped our meal