Ky-Ko Roofing

I cannot attest to the quality of the roof repair at this time, however I cannot recommend Kyko due to the myriad of damage and issues that occurred to my home during their repair process.
The contact was signed November 4, 2015, however work was not performed until two months later. Because of this time frame, I incurred ceiling drywall damage to my ceiling in my detached garage. (I was advised I will it be reimbursed).
There was a variety of issues during the job. The staff cut our thermostat line and foamed over it resulting in a loss of heat. Note, our home is a historic Adobe walled home, it was 59 degrees in the house by morning. The after hours staff was quite rude, and we were not able to reach anyone until morning, and the heat was repaired by an outside company 24 hours later. The staff got white roofing paint material on a large pot in the yard and damaged the stucco in several places with damage around 8 –15 inch chunks and counting. The staff also left cable wires hanging several feet off the roof, and draped over the dish. The foam material has now dried in a yellow spots on the sides of the home.
Generally, they appeared to have an appearance of general disregard for my home.
Kyko has agree to repair some of the items, however my confidence in what was recommended to me as a BBB A+ highly recommended company has wained as I will have to incur out-​of-​pocket costs on my own to make my home whole again after this repair.

We hired them to replace our entire roof 1 ½ years ago. Their work was fine — nothing special, nothing terrible. Now it is leaking. I called to ask for someone to come out and honor the warrantee. The office staff is HORRIBLE — rude and condescending. They immediately warned me that if they can find any other reason for the leak they will charge a high «trip charge» and then would only give a FOUR HOUR time window since they don’t want their employees «inconvenienced». I guess they don’t mind that their customers are inconvenienced! The initial service was fine but the after the sale service is AWFUL! The office staff needs training on what customer service entails — heaven knows they are NOT the only roofing company around. «Crazy about quality» does NOT apply to their office staff.

These guys ROCK! Very professional and easy to deal with. If anything ever went wrong they immediately told me and fixed the issue. Dave, Ron & Phil were great to work with and I will definitely use these guys in the future for other roofing needs. Thank you all for your hard work and efforts!
Chad McLean
Regional Manager
Reliable Carriers

We had a great experience dealing with Joe Jiminez who gave us our quote. Please read the full review and possibly make your experience the same.
To begin with, we had a leak and after researching, getting quotes, dealing with salesman etc, it was getting old. No one really stood out. From other companies we received outrageous bids, bums bidding for dollars, people badmouthing other companies, people with bad mouths, high pressure salesman… you name it. I just was not going to sign on the dotted line until I was comfortable. By the way, I am a contractors nightmare client. I was a contractor for 10 years and am now a in financial sales. I research and pick things apart so they are detailed and perfect until everything is understood by all parties. I am very thourough and not for everyone, it works for me.
So, Kyko was one of the first quotes we recieved. We recieved a very professional folder, detailed info, warranty info and a sample of the underlayment they use, alot of photos of why our roof failed. No pressure, very polite rep whom I referred to earlier (Joe Jiminez). I let him know we were getting quotes and would talk it over and let him know when we were ready. He was thorough, educated us as to the process of scope of work and gave us no pressure. The educational part came in handy. See, he told us the cement tiles were in great shape and may last 100 years, longer than either of us. He said the tar paper underlayment will need replacing from time to time but the expensive part can be reused. He also was very detailed in his measurements as the tiles ran off and we’re not installed correctly and the leak was caused by poor craftsmanship on the initial construction. Thin lightweight paper without the proper overlapping from sheet row to row. We took the estimate and his card.
For 4 – 6 weeks we got quotes from other companies and ran across every sales pitch imaginable, leading Kyko as the best value.
My neighbor also got a quote from Joe. He is also a contractor (non home building) and had another company do his as a preventive measure but said nothing bad about his interaction with Kyko or Joe, just someone he was introduced to. It will come up again later in the review.
I booked during their busy time so there was a slight wait to get started but it was worth it. We were kept informed a few days prior, the crew showed up early and quietly began setting up without making noise, started making noise at the time we agreed on since it was the hottest time of the year. They finished in about 2 – 3 days total. They replaced all the felt with a thicker version that should last 30+ expected years, realigned the rows of tiles, replaced the wood strips, replaced the vents and flashing, painted and installed a birds top flashing (per code). It really was a great job. All that I had to do when they were done is return the invoice with a check. There was no nickel and diming, no extras, not even for what happened below.
Here is the cherry on top, we had a leak that prompted the call to Kyko initially, the guys foot went through the rotted corner of the board and through our cathedral ceiling drywall. Not really their fault, we had a feeling the water damaged it. Within 30 minutes Joe called me, apologized and said they will send out a drywall guy at the companies expense. Granted it went from a small broken seam to a 2 foot hole but I was floored they did not try to blame it on the soft wood. I would have the expense anyway. We were happy. We were not invoiced until after the roof was done, drywall was fixed and Joe called to make sure we were happy. We paid the invoice in full as agreed to avoid any finance charges and still refer Joe to friends and family who have also used him with simular results, in turn they refer him out as well.
About 2 weeks after they were all done I saw the neighbor who chose to go with another contractor, he said it looked great and he watched the guys work quickly and said they were super clean. It was nice to hear because I was at work for almost all of the job. I explained the drywall situation and he said given the opportunity again he would have used them (Kyko). It came down to a few hundred dollars and in the end, he paid more. I’ll elaborate, I paid a few hundred more on the roof but my warranty was twice as long, he had to pay a painter to paint his bird stop after the roofers had left, and paid another roofer to inspect the job when they were done where he found a few things that should have been addressed.

Got a roof replacement and patio top and new facia wood, pretty big job, was 20k.
Reasonable rates, service was poor, customer service was poor, had to fight several times to get what was promised.

Horrible customer service! They wouldn’t even look or listen at the actual work they had to do. Without looking quoted us an outrageous amount and then said it would be 4 weeks before anyone could actually come out and do the work. Ridiculous!

Just horrible communication and responsiveness. Their advertising tag line was always «Crazy about quality». Now I think they are just plain crazy! Such arrogance when you want to schedule an appointment. Those snippy women, Randy, on the phone have no concept of customer service. They act like they are doing you a favor and will try to jam an «appointment» time down your throat even though it is not convenient. No problem — you will wait for hours and they don’t show up then anyway. When they do, they won’t be prepared to do the job. They didn’t cover patio furniture as promised, didn’t have the boards needed, didn’t bring the touch up paint promised. They had to schedule another day, used paint that did not match and tile that was not even close to matching the roof they were repairing. While they did blow off the mess they made in the yard and patio, they made a mess in the pool. It was a poor repair appearance wise and and aggravating experience. What will happen when it rains???

Very disappointed with this company. I had kyko install foam on my flat roof about 2 years ago. They cut 3 feet up on my shingle roof and foamed underneath the shingles. Instead of correctly installing the shingles they just pushed the same shingles and cut underlining paper up without fixing to the roof. Low and behold my ac service tech let me know about the issue. I have no clue how long it’s been like this or what damage it has caused in my attic. BEWARE OF THIS PROCEDURE! Very poor workmanship! I tried posting this with no stars but it made me pick at least one.

Sad to say with all the roofing companies in the valley that there would be a trend of trying to get customers. I called and scheduled an appointment and no one showed up or bothered to call to say they were not coming. Guess they didn’t think we were worth the effort. Time to move on.

Very difficult to contact. Poor communication. Took several attempts to contact them, and when appointments were scheduled, it was iffy if they would even show up. The work is average.

I had a roof leak on one of my units in a 4plex. It is a 10 year old roof and still in good condition. The leak is somewhere around the heat pump that is on the roof. I called them out to have them come out to investigate, find the leak, and patch where it is leaking. Mark came out and went on the roof and looked. He didn’t even of into the attic space to look at where the leak originated. Instead, he called me said I should replace the roof on the entire complex. I was shocked that the company would suggest replacing a 10 year old roof in it’s entirely to fix a leak in an area in one unit. I told him NO WAY and that I would not do business with his company. I wonder how a localized roof leak would require a complete reroofing.

I had roof damage after a microburst and needed someone to give me a quote on what it would cost to repair the damaged section or just replace the roof outright. I heard about Ky-​Ko from the radio and setup an appointment.
The estimator showed up and I was beyond disgusted with him. First off he looked like a bum, completely unprofessional attire and this was at 8am in the morning, no excuse that he was working outside all day but what happened next really took me by surprise.
He offered to do the job himself on the side to repair the damage, I’m not stupid about this I work with these kind of shady people all day. He told me for a couple hundred dollars in cash he could fix the damaged part of the roof, when I asked for a quote he refused to give me one.
Why would anyone in their right mind do business with someone that is willing to stab their employer in the back to make a quick buck on the side. I called Ky-​Ko for a quote as I have an insurance adjuster coming on Saturday and I need quotes for her and he wouldn’t give me one.
There is zero chance I would let anyone do any work on my house if they are willing to go behind their employers back to score some quick cash. That is just asking for problems down the road. I was expecting a professional experience and what I got was anything but. Avoid this company if you’re looking for real service.

I found this company thru «To Fix It». I had several leaks on my ceilings and wanted free estimate. They came out and looked at all the leaks (7) and asked me if I was going to replace the entire roof. I told him that I only wanted the leaks fixed. We have large house so to replace the entire roof would have cost us a lot of money and it was not necessary. I was told that they will e-​mail me the estimate within next couple of days and to this date I have not received it. It has been 3 weeks since they came out. I ended up getting my roof fixed by VIP roofing.

We had used KY KO a few years ago when we had one leak and after the rain this past winter we didn’t hesitate calling them again after we found another leak. Our home is over 20 years ago and KY KO advised new roof. They couldn’t guarantee there wouldn’t be more leaks if they only patched existing roof. We agreed so we bit the bullet and had them re roof and replace any rotting wood and to use new technology materials under our stucco tile. Every person we dealt with was professional, friendly and very efficient. A+ business. They might cost a bit more than other companies but they have been around a long time and will stand by their work. They completed the work in a very timely manner. We have one follow up issue and they quickly called us and scheduled a time to fix it.

we had a leak after the recent rains and i happened to look in an old To Fix It flyer and Ky-​Ko roofing was listed. i called, made an appt, and all was set. the roof estimator showed up exactly at the appointment time, even with a call-​ahead.
he was very professional and even asked if i wanted to come up and look around. he pointed out a couple of issues we might have, but found overall that our roof is in great shape. even made suggestions i could do on my own without having to pay someone to do them.
i was dreading this day simply because i just imagined getting a very high quote with lots of add-​ons. in the end, all it took was some spray foam that i bought myself!
i appreciated his honesty about the situation and not trying to sell me anything. even more-​so when he looked at our A/​C and suggested we have a professional take a look at it instead of the crappy work we always get through our home warranty.

Average at best.
One of two rotating air vents after workers reinstalled and painted it was installed crooked and neither rotated as they did prior. They fixed the crooked vent. But superintendent didn’t seem to give a crap they weren’t rotating. Did not offer to repair or replace until I complained a 2^nd time. Since they do spin when wind over 20mph I decided to leave as is. No mess was left behind. Office staff a pleasure to deal with.

We had Ky-​Ko install our new roof last week. First of all we were told they would start on Tuesday and received a confirmation phone call saying yes they would be here. My husband took off work to be home and they didn’t show up. Miscommunication they said. They did show up on Wednesday and worked Wednesday and Thursday. The supervisor checked the roof late Thursday afternoon and the guys came back Friday to fix some things the supervisor found. They were pretty obnoxious at this time — singing loudly and I swear they were purposely stomping loudly on the roof, plus they were actually barking when my dogs barked. Ridiculous. However, the roof does look very nice. Seems they did a good job, but they could use some manners.