Kairas Bridal & Tuxedo

This shop is very unorganized and unprofessional. There is one very sweet blonde gal who knows what she is doing and how to properly handle a stressed bride but that’s it. I ordered my veil here and they never called me once it arrived. I called during the time frame they estimated it would arrive and they couldn’t find the record of my order. After back and forth phone calls and a week later they «found it». In addition we rented a vest, 2 ties, and a bow tie from them. They scheduled pick up for 2 days before the wedding. When we picked up my fiancé’s vest today it did not fit right. Lizzette was very argumentative and spoke over me whenever I tried to talk. Ultimately their vendor is overnighting another vest we can pick up tomorrw but if it doesn’t fit we have no other options as it is the day before or wedding.

Kaira’s Bridal dressed our entire wedding party, I couldn’t have been more happier with how we all looked. I was amazed with the service and care that went into planning our special day. The alterations lady (can’t remember her name) was incredible, her attention to detail was evident and I trusted her and her experience. I knew I was in safe hands. Thank you Kaira’s bridal for making my fairy tale come true in terms of my stunning dress, handsome tuxedos, and beautiful bridesmaid dresses.

I had a wonderful experience with Kaira’s bridal! They had a good selection of dresses and I thought quite a variety of ones with lace, which was what I was looking for. The prices were competitive and, because of the summer season, many were on sale. The associate helping me let me pull as many dresses as I wanted and, when I found the perfect dress, they threw in a couple of the extra charges for free so that I was able to stay on budget. Plus, I always love supporting a local, family-​owned business!

This place is the worst. We even made an appointment that was completely pointless. We were going with a group of 4 girls to try on bridesmaid dresses and the 1 person who worked there made no effort to help us. We had no consultation, was not offered any swatches, options, sizes or anything. Ultimately we left empty handed and thankful we didn’t find anything to buy from this horrible establishment.

I stumbled upon this shop while trying to locate a seamstress that could help me size a dress that was about 2 sizes too small from another store’s
I was welcomed by the owner, seamstress and lovely Associate who Literally tried every option to get my dress to work for the best price. The truth was it was going to be too much material added in and almost rebuilding the whole dress. It’s easier to take away than add. Remember this.
I was worried about my dress and already spending close to $ 1000 and it not being useable. I started to look around the store and wished I had came here first. The dresses were very nice, unique and not cookie cutter like a David’s bridal. Even though I didn’t have an appointment and there were other customers I was met with enthusiasm and helped by the full group. Because I was already out 1000 $ my budget for a new dress was small. This made no impact on how helped and wonderful myths experience was. The owner truely worked with me make the situation perfect and her assistant found me the perfect dress right away.
I can in no way relate to the negative reviews here. Please at least stop by and see for yourself.
I’ll post photos after the wedding.

I was not pleased with Kaira’s Bridal. The staff was rude, and incredibly unfriendly. The consultant I had was sweet, however never introduced herself to me and I have no idea what her name was. She was the only worker there though that was even remotely pleasant and the only reason I even considered giving this review two stars instead of one. However, too many things left me unsatisfied and one star is still more fitting.
The dress selection was not satisfactory, and they only had one style: lace with beading. If you are looking for something simple and you don’t want to wear a dress composed solely of beads, THIS IS NOT THE PLACE FOR YOU. There was a total of, maybe, 3 dresses I pulled without beading and I did end up choosing one of these. In addition to the fact that they lacked fabric variance, they had a small selection of dresses in a small size. I wear a 0 – 2 dress and every dress I put on had to be stuffed to fit me and could not be ordered in. Because of this, I left having purchased a size 10 dress, that could not have been ordered in my size, and I will likely spend the cost of the dress in alterations (Note: I had money in store credit at Kaira’s otherwise I would not have purchased a dress here).
After deciding on my dress I just felt like the employees wanted me out. No one complimented me, no one asked if I was satisfied, if I said «yes» to the dress. Nothing. They just wanted to finalize paperwork and send me on my way, though only one other bride was in the whole store. I didn’t like feeling rushed to get out of my dress and give this establishment my money. Truly not a good feeling.
I would advise brides to look elsewhere for their dress. You will not good the full experience here, and if you find a dress you love, it might be eight sizes too big.

We went shopping here for my sisters wedding dress. She had a credit from a previous dress that she didn’t end up liking that she returned in the allotted amount of time. Little did she know the mess we would be getting into…
The customer service was so unprofessional. Once we told them it was a credit dress it was like we didn’t exist anymore. Even though we had already paid 1200 dollars in full.
The experience was very disappointing and unfortunate that the business made no effort to allow the future bride to use the difference on the dress she picked toward her mothers dress or a bridesmaid dress. Over 350.00 was lost by my sister the business could have used toward alterations we could have used it for a honeymoon!
Very poor business practice!

I called to make an appointment for my Jr. Bridesmaid, two bridesmaids and I to come look for dresses for them — it started with whoever answering the phone sounding like I was an idiot for trying to make an appointment. We got our schedules together and made our way in on a Sunday early afternoon. I arrive with my Jr. and one b-​maid and my other b-​maid is already there browsing. We are literally browsing around for a good 10 minutes and NO ONE in the store says a word to us. There is quite a bit of activity going on, I get it, but not even a «hello» when we walked in or «we’re busy but we’ll get with you as soon as we can.» Rude. So finally I get to the counter like «can we get some help?» and the lady says they are short staffed but we could look around and try on whatever we wanted to and hands us a few clips. To sum it up, we try on dresses, find what we like, actually make an order and come to realize the lady helping us gave me the wrong color swatches for that line so the dress I wanted for my Jr. did not come in that color. They actually tried to get me to change the colors of my wedding! Not. Eventually I very reluctantly decided to get my Jr. a different dress so I can get the color I want, not without being told I would have to pay I’m sure an arm and a leg more to get specific alterations for her… as well as ordering a dress that I KNOW was at least 2 sizes to big for her tiny 00 body. Longer story even shorter, we order the 3 dresses… I get a phone call two days later from the ‘owner’ who tells me the dresses are discontinued (mind you our credit cards have been charged already) and she rattles off different dresses that she wants me to just take her word for and order over the phone. I asked her to either text or email me the dress numbers so I could look them up and needless to say she never did. Bottom line it took me FOUR run-​around phone calls directly to the store and eventually disputing the charge through my credit card company to get my money back. Terrible experience for a bride that is really trying to make the wedding planning fun. I will never do business with Kairas, it was a total disappointment.

From beginning to end — Wonderful Experience!
I spent hours looking at over 6,667 wedding dresses online and visited two other bridal salons, before finding the perfect dress at Kaira’s. I loved their extensive collection of gowns, gorgeous styles, and friendly customer service.
The other salons I visited in the Phoenix area, gave off a snooty vibe, allowed me exactly one hour to try on gowns, and/​or limited the number of the gowns I could try on. Definitely not the case at Kaira’s! I could try on as many dresses as I wanted without feeling pressured for time or to buy. And the experienced Bridal Consultants there, offered me styles and input on gowns that would compliment by figure at it’s best.
Throughout the process Kaira’s went above and beyond to keep me informed on the status of my dress, and were so kind to answer my many questions. Every time I called the store, they were always so pleasant, patient, honest, and helpful.
I also ordered my second round of bridesmaid dresses here, after a first failure elsewhere and they again, went out of their way to help me as I was nearing the deadline to order the dresses in time for my wedding. And yes!!! The bridesmaid dresses arrived in time, and looked gorgeous on my girls!
When my wedding gown arrived, I was so happy, however had a picture in my mind as to how I wanted to make my dress unique for me. No problem, thanks to Maria! I wanted to have the dress taken in to give me more of an hourglass, movie star look and have the modified sweetheart cut to be made into a full sweetheart gown. Maria, the seamstress was amazing and kept tweaking any adjustments I requested before the wedding until it was absolutely perfect!
I also bought my rehearsal gown from there, had the one shoulder dress made into a strapless, had it taken in, and had Maria apply sparkly appliqué to my sash. Both dresses were perfectly tailored to the way I wanted them, and so pleased with Maria’s hard work.
I received a million compliments on both dresses, on my veil, my bridesmaid dresses and promise… pictures to come!
Kaira’s, I cannot thank you enough for all that you have done for me and for your contribution in making my wedding a stress free, flawless, and happy experience!

Worst service I have ever had, I bought my dress here on a whim, which they had no help in doing, my maid if honor had to pick through dreses because they didnt or wouldn’t help. When picking up my dress they didn’t even help me try on my dress, she thew me in a room and walked off (didn’t even unzip the bag the dress came in)… I still continued to be nice, they lady who checked me out even raised her upper lip and gave me a look down. I wish I could go back in time and smart enough to get the style/​designer and find another store who had it. I really wish I didn’t give them $$$$ for crappy service, they don’t even deserve a star

Kaira’s charged me $ 250 less than a bridal boutique in Scottsdale wanted to charge me for my dress. They are flexible, caring, and stayed in communication with me when my dress was delayed due to a strike in CA. My alterations were a lot more than I had budgeted for ($ 530 for bra cup inserts, hem, taking in sides, adding bustles) but my dress was altered perfectly in 1 week! I couldn’t be happier with my dress. Thank you Maria (seamstress) and staff. I will share photos after my wedding.

I am very pleased with my experience at Kaira’s. My first time coming into the store I tried on many dresses and had no idea what style I wanted. The ladies that work there were so patient, kind and helpful thru the entire process. After leaving and going to other stores I found myself feeling the need to go back to Kaira’s. When I went back I ended up finding my DREAM dress and could not be happier. I never thought I would be so emotional over a dress but it happened. I also got my alterations done by Kaira’s and I am so impressed with their work! Every time I walk in that store I feel welcomed! Thank you so much for my amazing dress and the great service! I definitely recommend this store to any bride.

OUTSTANDING EXPERIENCE!
The staff at Kaira’s Bridal were very helpful and polite. They helped me find my dream dress. Their customer service was awesome. I will recommend this bridal shop to anyone. They’re dress selection phenomenal!

I’m glad I didn’t make any purchases here. The staff are incredibly unprofessional.
I called about having a bridesmaid dress ordered rush because they carry Alfred Angelo, and while the gal on the phone went to ask, I hear her colleagues in the background saying «why do these dumb people wait SO DAMN LONG to order their dresses?» When I told the girl on the phone that I heard her colleague, she had nothing to say.
There goes my business.

Most girls dream about their wedding their whole lives and Kaira’s Bridal did not provide a positive experience in dress shopping for my dream. In the initial visit, I was too excited to notice that I was being helped by a lady who was there helping her sister, who actually worked there while she did not.
I found a dress I loved but did not know until we were paying for it that it did not come in my size. Of course they do tell you they will be able to make it fit but not that they overcharge an additional amount for it. Each visit later, I was met with rudeness and unprofessionalism which was uncomfortable.
Alterations we’re going to cost $ 400 to take in to my size, hem, and create a bustle. I was also told to come back because they were unable to pin it tight enough because of the amount of material to be taken in.
I asked if they could steam the dress to get wrinkles out and found some small red stains that miraculously appeared out but they said I would be charged $ 50 to do it. I was told this was because they steam the dresses when they first come in. I’m not sure this is entirely true.
They also told me the dress fit perfect when in fact, it was still too big and they pretty much just refused to take in anymore. The bustle was not the same as what I was shown originally, and the hem as well as the side seams were uneven, making the dress lop-​sided.
I left the store practically in tears and the sales people did not care only to comment that I had a balance to pay on my way out. I ended up paying a little over $ 1700 for a dress that I had to find another seamstress to fix within a week of my wedding and of course, had to pay her. This is too much stress to deal with when planning a wedding. A fact that a bridal shop knows and takes full advantage of. It seems like they were nice until the dress was actually paid for.
I would suggest reading reviews on bridal shops, finding a dress that is your size, as well as a private seamstress who will not over charge like bridal shops may do. This way you can have a more positive experience that fits in better with your dream wedding.

Kaira’s Bridal is one of the most wonderful, helpful bridal stores I have ever been too. They did my wedding dress, all the men’s tux’s and all my bridesmaids dresses. I always felt like a princess every time I came into their store. I currently live out of state and am in my sisters wedding I am ordering a dress I have never even tried on and I am the Matron of Honor. I have all faith in the bridal shop and their seamstresses to make me not only feel like a million bucks but to look like it as well. As far as some of the negative comments about the store on here. Its always easy to talk about the negative before the positive. This is a wonderful shop and I am happy to say I bought my dress from Kaira’s Bridal. Thank you for everything!

Lindsay was who i originally ordered my wedding gown from, i loved her customer service. I went into kairas about a handful of times after that for numerous reasons (alterations, tuxedos, and to bring in my friends for their upcoming weddings as well.)… Everyone loved my dress! I loved how helpful they were.

Wonderful Experience!
I had been looking for a dress for a destination wedding, and in searching found that many bridal stores did not have the selection of dresses I had hoped for. I was getting very discouraged.
Kairas Bridal had a wonderful selection in price range and style. I was elated to know that I would walk out with a dress and my search would be over.
Everyone was more than helpful. At no time did I feel pressure to purchase from them.
I did find «The Dress» and can’t wait for my day.
Thank you Kairas Bridal for a wonderful experience.
I will see you again soon.

I LOVE THIS PLACE!
I have had ZERO and I mean ZERO issues! I walk down the aisle in 18 days! And I can not WAIT! And once I do, I will be posing my pictures on this Unilocal Page. My dress is flawless!!! I just got done trying it on after my alterations, and it was perfect in EVERYWAY! I cant wait to update this post after my wedding.
Oh Kairas Bridal, How do I love thee!? Let me count the ways!
1.They have the most stunning dresses in the valley for the best, and most reasonable prices.
2. They seamstress works in house, I think she may even own the shop. (Don’t quote me on that) And she was amazing, everything was perfection, and affordable. Sweetest lady ever. She carefully walked me and one of my Maid’s through getting my dress on and off, and what needed to be done to the dress after the wedding.
3. I made payments on my dress from day one. They REALLY worked with me. I am making my last payment soon. (Usually you pay in full after your second fitting but they were completely willing to work with me and pay my last payment after my second and final fitting.)
4. From answering the phone, to being in the store. Any person I have talked to that worked there, has ALWAYS been friendly to me. Great customer service.
5. They do not try to push you to buy anything. They are just there to help you.
6.Sqeeky clean and stylish store. In and out.
I feel like I could go on and on. And I just might after my wedding day. I really cant wait to share my pictures of my dress.

I really wanted to love Kaira’s — but overall, my wedding dress ended up being the biggest source of stress for my wedding along with the worst overall experience.
Long story short: Their customer service was excellent when I first tried on dresses and made the purchase. From then on they were polite at best, sometimes friendly, but always running late and putting me on hold/​asking to call me back. I was told it’d be 3 months to get my dress but it took 6 with them saying that the initial 3 month quote was just for a delivery DATE, not actual delivery. (!!!)
I thought the dress I tried on was a «fit and flare» (tight thru the waist and hip, straight out from there) based on the way it was clamped onto me when I tried it on (it was too big). When I got it, it turned out to be a mermaid dress (tight through the hips and thighs, straight out from the knees) — which was definitely NOT the look I was going for. I wish the girl who helped me fix it had shown me what it would look like if it fit me before I bought it… When I got my dress, it wasn’t taken in to make it the full mermaid look so it looked awful on me… she did a great job hemming it and opening the back like I asked, but it cost a fortune once the bustles were added in. I left wishing I had almost any dress but that one. If you’d told me it wasn’t the dress I’d ordered 6 months ago but something different — I wouldn’t have been surprised because it looked THAT different.
When I got it home to try on for my parents (20 minutes later, literally drove from the boutique to my parents’ house), the zipper broke and the hook fell apart when I put it on. After many tears, a trip to a different seamstress (who actually made it look pretty good on me despite me not wanting the mermaid look), and sleepless nights, I ended up buying an entirely different dress from a different store A WEEK before my wedding in order to shake off my negative feelings towards the dress — which I was not looking forward to taking hundreds of pictures in…
The other bridal store will get a 5 star review… Kaira’s gets a generous 2 stars and that’s only because I didn’t give them a chance to fix any of their mistakes. I was just too disappointed, stressed, and uncomfortable with their change in customer service after things were paid for to work with them for one more second. I didn’t feel as though I could trust them to help me in any way.
Moral of the story? I should have checked their Unilocal reviews BEFORE shopping there…