Imagine Dental

I was almost turned away by the negative reviews for this dentist, but I had a great experience! I have not been to the dentist in over 5 years, so I was really nervous about going. Sandy, the receptionist, was very sweet and helpful, and I was able to get an appointment within a couple of days. Since I was a new patient, I had to have an exam and x-​ray done first, and then I was able to schedule the cleaning for a few days later. When I arrived, the office was clean and comfortable, and the staff were very friendly and immediately put me at ease. I really appreciated how Dr. Spurling explained the procedures beforehand and discussed pricing in a way that was easy to understand. I have insurance, so everything was covered except for a $ 5 copay for each visit and an additional $ 5 for the cleaning. I was really impressed with the staff and the services I received, and I will definitely recommend this dentistry to others.

I didn’t have much complaints about Dr. Spurling, he seemed to do a decent job on my daughter despite one of the times he didn’t have an assistant so the appointment took a lot longer than it should have.
The front staff isn’t very helpful, they have Sandy sitting up front who doesn’t know much and when I asked for a print out of the work that was done she had to ask for assistance after numerous times of her giving me a full statement rather than what I had requested, which to me seemed a bit odd being that I didn’t ask for an unusual request.
I also dealt with Maryanne who is very unpleasant and rude. Both times I was in the office and the phone calls I had with her she was rude and unprofessional. I had to mentally prepare myself every time I spoke with her. First I was told I could not use dual insurance even thought one of the insurances did not cover anything, that’s the one she decided to use. After numerous calls back and forth she claimed I owed full amount and she had sent my bill to collections and it was no longer her problem, just to find out my insurance did pay the claim. I never received a refund as they did not have any other management other than Maryanne and she refused to give me a refund.
STAY AWAY FROM THIS PLACE!

Don’t go here if you’re paying cash. That 89 dollar coupon is a scam. They told me I needed a «deep cleaning». «How much is it?» I asked. «That’ll be shown in your treatment plan.» So I go to the front desk, and the poor secretary hands me a treatment plan for a three visit, FOURTEEN HUNDRED DOLLAR cleaning. I laughed at it, and then walked out. If you’re uninsured in this state, literally the only place you can get a decent dental cleaning is a dental school.
***UPDATE*** I was visiting friends in California and decided to pop in to my old dentist there. I explained that some nutjob dentist in Arizona (Imagine Dental) wanted $ 1400 to clean my teeth, as I had gone about a year without a cleaning. Hygienist looked at my teeth, said, «There’s just a little excess buildup in the back, nothing I can’t handle.» Did the work in one cleaning. Cost: $ 95. Even if you have insurance, expect to come in here for extensive and expensive treatments you might not need. Absolute scam, though I’m not sure if there’s a place in Arizona that isn’t a scam.

First off, Im a giant coward and have HUGE anxiety when it comes to the dentist. I make this WELL KNOWN when I come to the dentist, and I feel like they should acknowledge this and make the appropriate adjustments for me.
Well, I have to have a crown put on…(que horror screams).
As they get ready to numb me up with Novocain, I express to them I’m VERY nervous, please knock me up good. With in seconds they ZING me that almost makes me jump out of the chair. They offer me nitrous for an extra $ 35…fine.
After a few giant inhales, and a 3^rd round of Novocain I can finally drift off while they work. I like the staff and the office, I just wish when a patient expresses their anxiety they could immidiatly take a patients concern and address it right away.
Also, its GOT TO BE in my chart somewhere, I’ve gone over this when I simply get my teeth cleaned. Why are my concerns not validated up front? If my fear and my concerns and my anxiety are delt with right away and you blast me with No2 when I sit down, it eliminates any fear or hesitation to come back, and I have 2 more crowns to go!
I hope someone from this office reads this and takes in consideration to what I say. People with anxiety and fear of the dentist should be put at ease so they will be comfortable RIGHT AWAY! Not a few minutes into their procedure when they jump out of the chair!

Took my daughter in for a check up. It was the first time my family had ever used this office. Barb was great with my daughter who is 8 and very anxious in any medical office. For not being specifically a pediatric dental practice top notch:) Everyone was friendly and thorough. They have the latest technology using a laser to numb the tooth to prepare it for filling. This means that adults and children who don’t like needles have another option. Communicated and described procedures. Prices were presented in an easy to understand format. Overall would recommend this practice. They take Intel dental insurance if you are a new worker to the area. Excellent rating.

Took both my son and daughter here for a cleaning and it was fast and pretty simple. My kids loved it. I decided to schedule my regular cleaning here and I was very disappointed. The hygienist named Barb I believe was very rude and unfriendly. She took about 18 different X-​rays of my teeth and kept hitting my jaw with the machine every time. While she was examining the pictures she began to ask questions about who my previous dentist was and what his name was because of my bridge? I asked her why that mattered at all to her and she said because the margins looked weird on my bridge. I was very offended and can’t believe how unprofessional that was. Trying to basically put down my last dentist doesn’t make me gain business with you for sure.
The dentist was actually very professional and nice but all he did was come in and speak in dental terms and poke around my mouth telling barb all of this stuff that needed to be done.
After and hour and a half I got no cleaning and was actually sent to the front desk to make and appointment for a deep cleaning when I had actually just had one that year? I was so irritated that I just left and told them to call me. Later that day I got and email that had my «dental plan» attached. Lol it basically stated I would be paying over $ 4000 and to call them to make and appointment? I felt like I just took my car to get an oil change and the mechanic tried to screw me telling me all of these extra things I needed to buy. The only difference is that at least at the mechanic I would have got the oil change! I didn’t even get a cleaning and had to get a baby sitter for my kids for an hour and a half. I wish they would have informed me when I made the appointment they were going to actually just make my «dental plan» not clean my teeth. I probably will not go back here. I also wouldn’t recommended going here for any new patients and if you do absolutely make sure you get a second opinion from another dentist so you don’t get ripped off.

Recently I went to imagine dental for a broken tooth. When I called to make an appointment they scheduled me the very next day. After my exam and x-​rays Dr. Spurling said I need a build up and crown. Dr. Spurling said he’d be able to take an impression of my tooth and prepare it for the crown so I wouldn’t be in any discomfort over the weekend. Awesome! I told Dr. Spurling that that was the best novacane shot I’ve ever had. By the way Dr. Spurling is a gental friendly knowledge dentist. His dermal assistant was wonderful and Sandy and Mary Ann were very friendly and informative. I’m hoping others that are looking for a excellent dentist and overall experience they will see Imagine Dental:)

One of THE most gentle and meticulous dentists for adults in the east valley! :) I have been so happy with Dr. Kent Spurling’s work because he takes his time to make sure that things are perfect, he is super gentle in his work and he uses state of the art technology to discover what is going on inside my mouth. I have been nothing but happy with my visits with him and even though he is quite a drive away, the miles are worth it for such a positive dental experience. I’m probably the world’s biggest chicken when it comes to dental work, but he always puts me at ease. I recommend him to all of my friends and family because I believe in his work that much. Make an appointment with him – you won’t regret it! :)

Lots of bells and whistles, not all necessary. All the X-​rays and photos of my teeth took forever and were torture. My cleaning was pretty painful.
They were very careful and sweet w my son.
I don’t feel what they prescribed was necessary.
My husband had a horrible experience w them so we won’t be back.

This is one of the few dentists in my area that will take TDA dental insurance, so that is why I tried them out.
Making the appointment: I was able to get an appointment very quickly. Added bonus is that they work late on Mondays so I don’t have to take time off work to go to the dentist.
Teeth cleaning: The dental hygienist, Kari (Carrie?), was great. Very gentle. She was also really great about explaining what she was doing, and why, as she was doing it. I liked that.
Dental exam: At my first appointment, they took hi-​res pictures of my teeth, and the dentist took me through the pictures and explained what he was seeing. I had a cavity (not my first), and he showed me what it looked like, etc. I really liked how transparent the whole process was.
Cavity filling: Dr. Spurling filled my cavity for me, and it was a relatively quick and painless process (about an hour in the chair). I haven’t had any problems with my filling since then. I should note, however, that my husband has also had a cavity filled by Dr. Spurling (his first cavity), and has since had pain. He’s been back a few times trying to fix it, and so far they haven’t charged him for these follow-​ups.

I need quite a bit of work done to my teeth and I’m so glad that I found this place! Everyone from the front desk to the chair is friendly and professional. I am finally carrying through with my treatment because I feel so comfortable at this office. Before I always felt like results of my dental exams were none of my business and the dentist took my x-​rays to some back room to conspire against me. Not here, Dr. Spurling was very transparent about my treatment and took the time to go over the x-​rays with me, detailing each needed procedure. The office is always helpful in scheduling appointments and maximizing my insurance benefits. As mentioned by other reviewers, Keri is an awesome hygienist.

I have been going to this office for over a year but one bad office manager has changed my mind about spending my money here.
I love the hygienist but the rest of the staff needs to add an element of human warmth. I had to reschedule my appointment twice, once because I had impacted wisdom tooth extraction, referred by the dentist there. This was reschedule was more than 24 hours notice, no problem.
My next cancellation came one week after the surgery. I didn’t realize when I booked the appointment how painful and sore my mouth would be. I called to reschedule the appointment 23 hours before my appointment and they wanted to charge me 50.00 because it wasn’t at least 24 hours. I have spent hundreds of dollars at this place and they are trying to pinch me for 50.00 because I was one hour short of 24 hours notice.
I have decided to keep the appointment because if the dentist wants to reschedule my appointment, due open wound and stiches, then they will owe ME 50.00.
This will be the last dealings I have with this company. I’m going to go to another place where they treat their regular patients with understanding and human compassion.

I called Imagine Dental to schedule an appointment as a new client for a teeth cleaning. They scheduled me for an appointment at 3pm on the Thursday of the next week. I was called on Tuesday to confirm my appointment and was advised to arrive approximately 15 minutes early to complete new client paperwork. So far so good. I was then called at 4:15 on Wednesday and was left a message stating my appointment would need to be cancelled as it was too late, but they would be open until 5 if I wanted to call back and reschedule. Of course it was after 5 pm when I received the message. I wasn’t thrilled with the level of professionalism here, and the only way I planned on using this dentist was if I could still go on the same day, I was willing to go in earlier. I would like to mention that it is very difficult for me to get time off of work and my hours are 7:30−4, and the dental office is open from 7 – 4. I called back the next morning and requested an appointment for that day, just slightly earlier. They were able to fit me in at 1:30 pm.
I get to the office and fill out all my paperwork, go through a significant amount of pictures and x-​rays. The dentist spoke quite a bit about cosmetic dentistry, veneers etc and about what work I needed done on my teeth. That all took about an hour. (While I appreciate a thorough examination, I wasn’t interested in any significant cosmetic work, I simply came in for a cleaning.)
I was then told I could go up to the counter and schedule my teeth cleaning. WHAT! I spoke with the women that were at the desk and expressed that I was very frustrated. First my appointment was cancelled, after they confirmed it, and now I had just spent over an hour in their office and didn’t get what I came there for. I was informed at that time that they don’t usually do cleanings on the first appointment, it’s more of a consultation. That is all well and good, but it would have been nice to have been informed of that when I made the appointment, otherwise I would have went somewhere else. (It had been over a year since my last cleaning). They «understand my frustration, and they try to tell everyone that calls that the cleaning doesn’t happen on the first visit» Well apparently I slipped through the cracks. Then I tried scheduling my next appointment, and lo and behold the next one that wasn’t in the morning was over 3 weeks away.
The dentist and his assistant were obviously knowledgeable, and were very friendly, but I was not satisfied with how little attention was paid to the fact that I wasn’t getting the services I made the appointment for. I chose this dentist based on their location and the reviews on Unilocal.Bear in mind those of you who are reading this, they offer free movie tickets for reviews on Unilocal and Google.

Very professional and welcoming atmosphere. This location is up to date on all of the technology and they make you feel comfortable. The office is nice as well as the staff. Will be returning to this location to fix my smile! :)

It was my first time at this office today, they were so friendly and knowledgeable. Answered all my questions thoroughly, this will be my new dentist! Thank you!

Keri is one of the best hygienist I have found living in AZ. She is very thorough, friendly & courteous. This office is very high tech & cleanliness is a bonus. I would recommend getting your teeth cleaned here and the location is very easy to find.

This place is great! They make excellent burgers and their chocolate cake is to die for!
Just kidding. I’ve been going here for almost two years. The dentists and staff are awesome. Had two wisdom teeth extracted, which, aside from having to get my teeth pulled, was fantastic.
I also like that they follow up and remind you multiple times that you have an appointment.

Just went hear today!
Both Summer and hygienist were super friendly, helpful, professional. Quick to show you the break down of payments, quick to assess your teeth and gum health.
I had gone for a cleaning but will go back for that, I had a need for removing of bacteria around the gums and not only was the operation done swiftly but it was explained very well so I knew what was happening every step of the way.
I look forward to my cleaning, and to walk into one of the most state of the art, and clean offices I’ve seen.
I would highly recommend Imagine Dental to everyone and anyone who is in need of some dental services!

My daughters enjoyed their first visit here. The staff are very welcoming and friendly. I think we found our new dentist.

The first dentist in my 40 year life, I actually felt comfortable at.
ALSO for the first time, I scheduled my next cleaning right after I was done.
YEAH!!!