Greenspoint At Paradise Valley

Greenspoint is fantastic. The apartments have a great layout and a good amount of space for the money. Everyone in the office is fantastic and the maintenance has always taken care of any issues. Water has been out a few times, but we have always been notified with an approximate time back on.

This place is great! The management are very nice and helpful. The gym and pool area is awesome. Highly recommended place to live

We moved in a couple months ago and have no complaints. Great property, great staff and perfect area. I would definitely recommend this complex.

Well the wife and I moved here back in January of 2010 and I have to mention we did it «sight unseen». The wife and I had vacationed here in 2009 and saw these apartments just from the outside. We drove around inside of the complex and immediately determined that if we ever moved to AZ we would live here. Well as it turns out that is exactly what happened and we now call this place «HOME». There have been some rough patches to say the least which include… Changes in Management… Boiler and general water issues… dog poop… noisy neighbors… and random solicitation. However the community management staff has always been very quick to address any issues we have had and quite frankly they are some of the nicest people you will ever meet. The current staff… which includes Christine Castillo… who has been here since 2010 when I moved here and Nikole White are simply awesome. The new community manager Susie Janssen and the new Maintenance manager I am still getting to know but they appear to be very pleasant people. Susie in fact just recently took care of a tenant issue I was having and she continues to carry on the professional and exceptional resident care that I have come to expect since I have resided here. Speaking of maintenance it is also very good… issues I have had with the unit are always addressed in a timely manner and that is all I can really ask for. So I saved the best for last… this complex is located near EVERYTHING you could possibly want or need. It is in walking distance of the mall… grocery stores… discount stores… restaurants…a park… Costco…etc…and more things have popped up every year I have lived here. I really hope to reside in this area and at this complex for many years to come and I encourage anyone thinking of moving to this area to make Greenspoint at Paradise Valley your «HOME».

Renting was an extremely smooth process. Everyone that I have encountered with management has been extremely professional and courteous. Maintenance requests have been completed ahead of my expectations. Grounds have been very well maintained. Pool, hot tub, and gym are always in top shape.
Any complaints regarding water shutoffs or anything of that nature clearly have not ever been a homeowner or been responsible for maintaining their own property, or the process by which others need to maintain properties. Issues occur, and when they do, it seems as though this property is on top of correcting the issues as quickly as possible.
In addition, I think it is important to note that there have been management changes recently. So, I personally would recommend potential renters avoid jumping to conclusions with older reviews.

Terrible place to live! Glad I was only there for a year, but wish I could have left sooner! Things were constantly breaking in my apartment, and maintenance was always slow to respond. It took them a MONTH to fix my toilet, and since I had a one bedroom one bathroom apartment, I was told that I should just use the toilet in the clubhouse… For a month. The grounds are terrible, every resident contributes to paying for the water bill for the complex, and all of the sprinklers on the grounds were messed up, pointing weird directions, and watering gravel or concrete, but not any plants! There was also a pest problem, not once in the entire year i was there did anyone enter my apartment and spray for bugs or did i see anyone spraying outside on the grounds. Having been a renter in multiple states and in some very nice places, this was very odd to me. Any where else that I’ve ever lived has always sprayed every quarter.
Security is none existent, and anytime i called the number for security, I never got a live person and I never had a call returned. It’s also not a great area, it’s right by PV mall, so you get a lot of creepers wandering through the complex who don’t even live there. NOT a safe place to walk at night!
The apartments themselves are crappy, walls are thin and everything inside is cheap. My shower had PAINTED tile. You don’t paint tile, it makes it impossible to clean or keep clean, which is probably why there was mold in the shower when I moved in.
Basically, don’t rent here, RUN in the opposite direction. This place charges way to much for being a slummy place to live.

I have been to Greenspoint a couple times to inquire about rates and every time that I would go in, a very rude sales rep would be the one I would end up dealing with. I definitely got rubbed the wrong way, and all I did was walk into the office and inquire about cost and their availability. I also noticed that the cost of rent was very expensive considering how small the units are. My old roommate and I originally looked here before we rented our first place, and the unit, even though it was a 2 bedroom, was shockingly small. I don’t even wanna know what the 1 bedroom looks like…
My current lease will be up soon, so I am looking into moving again and thought I would revisit Greenspoint to see if things have changed for them, clearly they still have rude staff and overpriced rent. AND, apparently, there is a major water issue going on in this complex. As someone who is home often and cooks and uses her water regularly and all the time, I would not feel comfortable moving here and knowing there was a possibility that I would lose my water and still have to pay for it.
I’m happy I read these reviews first! No thanks Greenspoint. Sorry, not sorry.

An absolutely beautiful community, inside and out. From the moment you drive in, you can tell the crew takes care of their grounds and has pride in their community. The layouts of the units are spacious and modern. The office staff is top notch old fashion customer service. Lots of amenities as well. Definitely worth a tour to see for yourself!

While out apartment hunting today, we came across Greenspoint. It was nice in appearance and a great price. I am all about first impressions and customer service… Reasonably of course. Unfortunately, I felt as though the woman at the front office was unprofessional and didn’t have the time of day for us. Now, after reading the reviews, I will not be leasing here.

I have lived here now for 2 months. I love the location to everything in the area; Sprouts, Costco, Target, etc. The management has been very good in dealing with any issues i have had. There is a wonderful gym downstairs from me which has everything you need.
I am a quiet person, and enjoy the peace here.

I felt the need to post my thoughts in response to some of the negative posts — because, honestly, many people only come on here when they have a grievance to air or something hasn’t gone exactly the way they planed, etc.
Our experience here has been great. There, I said it.
We relocated to Phoenix from NYC about a year ago and looked at a lot of places before settling on Greenspoint. We first met with David, who was wonderful, and took us around to a few apartments. Location is perfect (you’re really close to a LOT in the valley) and the apartments are large. The application process was very quick (most of it online — a huge plus), and David was always there if we had any questions/​concerns. We had a small snafu on move-​in date (our apt that was supposed to be wood-​style flooring had been freshly carpeted), but David and Kelly worked VERY quickly to find us a solution that worked for us.
We’ve been here a year and we have no complaints. We’ve had some small maintenance issues, but they’ve always come and taken care of it same day, or next day at the latest (seriously, we’ve never waited more than 24 hours for something to be taken care of), all with a note left by Craig detailing what he did. The grounds are simple, but well maintained. People with dogs actually pick up after themselves, and if they don’t — I’ve never seen evidence otherwise. Parking isn’t what I’d call plentiful for guests, but we’ve never had a problem finding a spot within a reasonable distance from the apartment for our second car.
If you’re looking for super high-​end, Scottsdale chi-​chi, this isn’t really it. But what this is is a comfortable community with nicely updated apartments in a very convenient location with a hard-​working staff. My only complaint is that while it’s a «gated» community — you can walk in from numerous spots. A minor quibble, particularly when we’ve never felt unsafe or had any other issues to speak of.
Definitely recommended.

–Rent is good, but it goes up every year.
–Nice, clean grounds.
–white cabinets
–Yard work begins as early at 7:30 am ON SATURDAYS.
–Water FREQUENTLY is down throughout entire complex. Sometimes they provide notice, other times they do not.
–Maintenance requests take an extremely long time to be met, especially if you do not continue to remind the office.
–Claim to have Wifi at the pool. I have yet to meet anyone who has been able to get it to work.
Overall, after 2 years it seems that there is more bad than good at this complex.

The walls are so thin. You can hear everything the person next to you is doing, it’s quite disturbing. Also I often use the club house for the the wifi and the employees go in there on their break and talk bad about the residents. I have heard them talking about a woman that they are evicting, which is not appropriate to talk about in front of other residents.

I have been living here for the past 3 years. I wanted to write another review as I am very surprised about some of the negative comments written in here, it feels like I live in a different place.
For me, Greenspoint has been a safe place to live at. It is indeed an older complex, however, they keep it nice and clean, and when anything falls in disrepair, maintenance comes in less than 48 hours (usually within 24 hours), or right away if it is an emergency.
Management and maintenance are all very professional, helpful, respectful, and willing to help every single time I have requested it.
I have never seen any homeless people walking around the parking lot, like some reviewer mentioned, and I have arrived at different times back at my place (day and night).
Sometimes people forget this is a apartment community, there are rules, and if you follow them, there shouldn’t be any issues. We all have to make a deposit when we sign the lease, that is standard in all apartment complexes as far as I know, otherwise, what kind of protection do they have from destructive people? When we are ready to move out of the complex, we are supposed to hand in the apartment the same way it was received, I really never hear any different from other apartment communities (or even private rental homes).
If you want to live in a community that respects quite time at night; and if you don’t need to go partying at the swimming pool after 10 pm (there are people living in the apartments around the pool!), a place that you can feel safe, with great service from management, this is your place.

This was the worst experience I’ve ever had with looking for a new apt. My husband & I sold our home, & wanted to live in a nice apt while in the process of buying a new home, we walked in & the manager was so rude to my husband, looked at him like he was Beneath him, he asked him if he was going to put down his food, I asked about a gated community, he replied ’ you came in though a gate didn’t you ’ I’ve never been so insulted, and feel sorry for anyone who goes in that place !!! I would not pay 1 dollar to stay there

I am not the kind of person who likes to give negative reviews, but I feel responsible to anyone who considers moving here to give an accurate depiction of the complex.
First, the good. The maintenance team is awesome and very nice. Most of the people in the office are kind, like the gentleman who works there (I’m not good with names, sorry.) Pool area is nice.
Now, the bad. I’m afraid there’s a lot more bad than good.
Some of the office staff have that fake, Snobsdale attitude about helping residents. I’m looking at you, Kelly (? Again not sure on her name. Im referring to the fifty something bleach blond. I think she is, or was, the manager) It might seem like a minor problem, but it’s incredibly annoying when you need to deal with her. One time my car was blocked into its space by a uhaul truck and she was disgustingly unwilling to help.
Then there’s the security. My car was broken into twice. Each time nothing of value was taken. When I mentioned this casually to Kelly, she actually raised her freaking voice at me and told me I should have contacted the police. I told her nothing of value was taken and I was on my work that morning so I didn’t have time. She gave me that awful entitled sigh I’m sure so many are familiar with. In my opinion, the rent at this place is too high to have to deal with break ins and a roaming homeless population in the parking lot. I’m not sure what security does. I know it’s some outsourced company. The only time I saw them is when my friends and I tried to go to the pool at 10:30, only to be kicked out by them because apparently the pool was closed? We were told by management it was open 24 hours, but whatever.
We had constant maintenance problems. One time a pipe burst and leaked water all over our bedroom and closet. I had to go into work late so I could meet the carpet replacement people. They were three hours late and when they got there, I had to leave immediately. Well I got home to find that they had replaced the bedroom carpet but not the closet. I didn’t have their number, so I called the complex. I was greeted with the typical condescending attitude and asked why I didn’t tell the carpet company to replace the closet carpet, too. I told her I did, and she didn’t believe me. We ended up having to suck it up and live with shitty water damaged carpet. All the fixtures in the place were really cheap and broke routinely.
Then, the move out. Oh my god. As others have noted, it was the worst experience I’ve ever had with a rental company. We were told by Kelly that we needed to have the apartment professionally cleaned as well as the carpet. We thought his was odd, considering the same woman had told us on move in that the carpet was replaced every two years, and we had lived there for over two years. We inquired about that, but she told us we must have been mistaken, they only replace carpet every five years. Ok, again, whatever. We spent hundreds of dollars doing this, then we received a bill with a $ 400 charge for carpet replacement throughout the house. Why did we spend hundreds of dollars out of our pockets to clean carpet that you were going to replace? We’re just going to pay it without a fight so that we can wash our hands of this place.
The moral of the story? Don’t move here. You’re better off living in the section eight housing across the street. I’m sure the rent is way more reasonable, anyway.

I came here two years ago from out of state before I read the terrible reviews. Well I’m happy to say that I was fortunate enough to come in during a changing of property management and have had nothing but pleasant experiences with the office and maintenance employees. They really look out for the tenants here and the neighbors are wonderful. I would definitely recommend this apartment complex to others and those coming from out of state have nothing to worry about! Can’t beat the great people or the awesome location

I am so happy to call Greenspoint my home. The management office (Kelly, Christine, David, and Nicole) are awesome and so pleasant to work with! The maintenance crew is just as good. If I need any type of maintenance, they are always there or at least notify me if they need to reschedule because of an emergency. They are always careful when they need to do any maintenance work as to not let my cat out. I’ve actually caught the guys talking to her — very cute. I like to call all the employees my friends — no my FAMILY! They continuously strive to make our complex an exceptional place to live! I don’t plan on moving out unless I relocate or buy a house again. I’m a very happy resident!

The management team at Greenspoint is hands down one the best I have ever experienced. Everytime I visit the office they are smiling, happy, and ready to assist. The functions that they host are fun and entertaining, and it goes a long way seeing the entire staff and their family attend. I have lived in many apartments in the past but I feel at home at Greenspoint.
Maintenance is also very helpful. They respond very quickly and do a good job. I haven’t had to call them out too often but when I have, they were quick and professional. They’re also very friendly when you pass by them on the property and keep the grounds looking beautiful all the time!
The apartment itself is HOME. My unit is super cute, with wood floors, white cabinets, and a beautiful view into the courtyard. It is well used space and very spacious!
The pool area is incredible. Seriously, don’t believe me, check it out for yourself. It’s gorgeous, relaxing, and inviting. Summer or winter — it can be used year long.
The fitness center also has everything you need for a well rounded work out.
The only negative really is probably some noise but even that isn’t terrible. It’s apartment living.

So my opinion hasn’t change too much of this place. They are in fact A-​Ok. I still really like my unit although after further examination upon moving in it wasn’t completely clean. The carpet was still damp so it got stained in some areas from moving everything in and there was dog hair lining the baseboards. I took pictures for my records because they never did the move-​in walk through with me even though I tried. Also, there were quite a few things that needed fixing, it definitely wasn’t move in ready, but they were minor so I wasn’t too worried. My air conditioner of all things has worked perfectly *knocks on wood* this whole time so I’m happy! haha.
A couple of things to mention:
1. The grounds for one are kept pretty nice and clean, but there is an issue with people not picking up after their pets. They put signs up threatening to charge people money, but how is that effective? You can’t just take someone’s word for something and charge them money without actually seeing it happen. Anyhow, also since it’s mostly rocks and bushes around I don’t think there are any sprinklers so walking down the walkways actually smells pretty bad in some areas because that’s where all the pets do their business. I’ve seen water spickets (?) so they really should be hosing things down.
2. It’s noisy! I can hear cars, sirens, dogs, people stomping up and down the stairs, my neighbors music, my upstairs neighbors footsteps, etc. It mostly sucks because my dog barks at any and everything and it drives me absolutely insane. I wanted a 3^rd floor unit for that reason, but it got rented out from under me (read my previous review). So yes, if you’re looking for a quite, peaceful place this is not it, by any means.
3. Maintenance could be a little better. They no-​showed on me once and the second time they were supposed to come first thing in the morning so I could leave for work right after, but I was waiting around for an hour plus and had to call to get them to finally come. They fixed everything though so I don’t know.
4. No gate clicker for the exit gates. It may not matter to some, but in order to get into the complex you have to go through the front gate every time. I find it really annoying that there’s only one entry point and not at least a clicker for the other gates. The parking situation, however, is the best I’ve ever experienced.
All in all I do like living here (and I’ve lived in a lot of places)! For what you pay it’s pretty nice and so close to everything. You just have to pick and choose your battles. I say at least check them out and see what you think :)