Frontpoint Home Security

I regret that I renewed my agreement with Frontpoint Home Security. They double dipped from my credit card upon renewal, they couldn’t find this double dip instructions in their system and didn’t credit me for the duplicate payment. I had to dispute the duplicate charge on my credit card and place a block on my card from further Frontpoint debits. Frontpoint had the gull to send me nasty grams the following month as if I was the rogue one!
I eventually added a second credit card to the account thinking this should have resolved the double dipping… nope. They tapped my old credit card anyway AND my new card! I’m ready to start filing complaints with my state and the BBB. I’m three phone calls in and get assured this is resolved BUT IT HASN’T BEEN! I’m over it.

I am not currently a frontpoint customer but I am in the marketplace for a system so I reached out to them to learn more and get a quote for our needs. We have a large dog and he told me the pros and cons of the glass break option vs. motion sensors and how either could work. He said their cut off for dogs was 40 pounds and my dog is 60 but I have always had motion sensors and they have never set them off previously so that was news to me. He told me that some people will get the motion sensors but put them at the dogs head height and the point them up vs putting them near the ceiling pointing down and that can do the trick. The downfall to the glass break only is that we have a doggy door– so if someone entered via that there wouldn’t be any glass to break and with no motion detectors they wouldn’t be detected. This is a big decision to make!
We also talked about how they don’t recommend senors on windows (I have never heard that before).
Then we got into pricing and I asked about a camera (he did not suggest or offer anything that I didn’t bring up). We went through that and I was surprised that it was actually more than my previous home security company. At the end of the conversation he offered discounts, one being a first time caller discount of $ 200 off of the equipment that was going to be about $ 500… that’s a big discount– but I stated that I would need to talk to my husband first. He explained that it is only for first time callers but that I had 30 days to talk to my husband as they have a money back guarantee. For a company that on their site claims to be no pressure, that is the most high pressure trick in the book. If I am calling to learn more, and explain that I am married and need to talk about the equipment options regarding my dogs and your size limits and camera, hammering in on a first time caller only option isn’t the trick that is going to earn my business.
Pros: 100% cellular equipment (the safest), upgrade features (if you specifically ask about them) and great customer service reputation
Cons: be ready to buy the first time you call if you want the best pricing. Didn’t ever even bring up home automation or energy opportunities I saw on the site, if I didn’t bring up the camera feature he would have never told me the pricing.
End of story: The high pressure sale will never win with me. Stand by your pricing and allow me the courtesy to make the best decision for my family– which includes reviewing it with my husband before signing a contract.

I have been using FrontPoint for 2 years now and they have been great. The capability of the system is quite good, and it is easy to buy and add new sensors, etc — anything that is compatible with GE Simon XT. The system has apps for the smart phone, so you can monitor and control it from anywhere. You can set up notifications for non-​alarm events also — I have one that reminds me if the garage door has been open for too long. They even have geofencing.
The customer service is superb. They are always patient and knowledgeable. They have helped me through installs of various sensors, and troubleshooting, and through a move from one home to another.

I was a customer of their’s for 3 years. Due to the setup issues as directed on the phone with the company, I was warned by the local police if it went off again I would be fined. Yikes. I explained as of that time, that $ 42 a month for a security system that I’ll get fined to use, that’s not ok. I got suckered in for that expensive monthly charged because I was just sent to Afghanistan, and needed something fast, and was under the impression that the monthly charge could be adjusted, well, you know what they say about fine print. They will hold you to it, they don’t care what extra fines you’ll be forced to pay on your end for their system issues calling the police unexpectedly, and they will not offer in any way to make up for it or try to fix the situation. After 3 years of hardly using the system, I found a WAYYYY better option that has so many more features, and the monthly charge of only $ 15 a month when you require communication with authorities, is completely no-​contract and comes with 3 times as much stuff as Frontpoint comes with, and works so much nicer than Frontpoint’s app. 6 entry points, 2 motion detectors, water freeze detectors, smoke, carbon monoxide detectors, multiple sirens, etc… $ 15 no contract and way more features vs. $ 42 for 3 agonizing years and half of the stuff. It costed me about $ 100 more for all that, but well worth it. There were other great options out there too. All I can say is ABSOLUTELY look around before falling into the fine print of Frontpoint. Even after I gave the required 2 month’s prior notice of termination of contract, they still charged me for 2 months and hopefully I’ll see it back. Oh, and if you don’t read that fine print and terminate in writing before the end of the contract, you’ll be bound by another year by their fine print. READ THE FINE PRINT. To me, if a company always points to the fine print in a contract whenever you have a problem, then they don’t have a product that is worth it’s value, they are simply making their money off of their fine print contact, not their great quality product.

From the short time I was able to deal with Frontpoint, they were amazing and very informative. I was looking to switch companies because I am currently with Monotronics and having many problems. I ordered and paid for a system before I cancelled my other service so I would not have to go a day unprotected. Unfortunately, my current company needs me to pay $ 1800 in order to get out of my contract which I would have to save up before cancelling with them and starting with another system. So, I called FrontPoint back in tears and desperate and asked them if I could send my system back and still be able to create another account in the future. The lady who was on the phone with me was very empathetic and made me feel at ease as she ensured me that I could sent all of my equipment back and even get a refund and that she had already e-​mailed me my return label.
This company is awesome and really saved me a lot of stress. I won’t be hesitating to go to them when I get out of the nightmare I am currently in.

I installed a whole-​house security system from FrontPoint Security and have had it in use for 18 months now. I am happy to write that there has been not one instance of any glitch or downtime. My home is always protected and I can travel away from home without any anxiety. FrontPoint allows me to check my system remotely and arm or disarm it remotely. I can also view a complete history of every entry and exit. I highly recommend this home security system.

Like the previous reviewer, I have been a customer for almost 3 years. I needed a security system that was wireless and not going to cost me a fortune. I looked into ADT and Brinks but they couldn’t offer me what FrontPoint offered which was wireless (at the time. Not sure about now) and a reasonable pricing for what I wanted. It was so easy to set up and the rates for monitoring were reasonable. Plus if you need items replaced, as long as you send in the item that is not working, they will replace it for you. The customer service has been extremely helpful and friendly each and every time I have called. (which is RARE thank goodness) I would definitely recommend FrontPoint Security to those looking for a great security system.