Fletcher’s Tire & Auto Service

I would strongly caution anyone who needs to finance a repair. Sell a kidney, pawn your discman, or roll your pennies instead. The interest rate on their no-​credit-​check financing is ONE HUNDRED AND EIGHTY-​NINE PERCENT. That’s higher than a payday loan, which is capped out by usury laws at 39% in Arizona. When you apply for it online, before the repairs are done, there is NOTHING telling you that you will be in for that kind of shock. I literally thought the decimal was in the wrong place. I expected 18.99%; my credit is not that great, but it’s over 600. I was a naïve fool.
But when you’re standing there at the counter, after they’ve had your car in the shop for three weeks (it was only supposed to take ten days and they were TERRIBLE about calling) and the repairs are completed, you may not have a choice. You may have to sign that contract that commits you to paying three times the amount of your actual loan, in order to get to work the next day. Because let’s face it, this absolute robbery of a loan will have to be paid back in the next ninety days, so they can’t charge you 189% interest.
As a side note, the transmission rebuild is fine. Whatever.

Just wanted to thank the staff for working with me to fix my car. The employees went above and beyond to insure the problems were fixed. You have a customer for life.
Thank you,
Aaron Lind

I was in and out of this place only because they turned me away for being too booked. I made the drive here from West Phoenix after I called and they told me to bring my car right in. The manager Joe told me it was because 4 cars came since my phone call. Not my problem… this is poor customer service to turn me away with nothing. If I could rate negative stars I would.

I’ve been coming to Fletcher’s for 5 years and truly have enjoyed their service. Today was not so much the case after coming in to get my oil changed. Getting in my car to leave I realize my brand new pair of Ray Ban sunglasses were missing from their case. I vividly remember leaving them in the car and have never felt that my personal belongings were not safe inside the vehicle while getting my car serviced at Fletcher’s. I came back in and brought this up to the manger who then tells me that an ex-​employee that is not allowed on the premises was in the garage while my car was being serviced and he might have taken them. After 30 minutes of threatening to call the police, another manager comes out with my sunglasses and asks if they belong to me. I am really disappointed with the lack of supervision that goes on in this garage. No longer will Fletcher’s have me as a customer.

I looked at Unilocal before I chose a place to get new tires and I saw a couple positive reviews about an employee named Cory at Fletcher’s. I went in and Cory and his team were beyond helpful. Cory went out of his way to get me great tires at a great price. I would recommend Fletcher’s to anyone needing car service!

I’m so glad this company still lives up to the fabulous reputation my father use to talk about when I was younger. Not only did they have the cheapest quote for a replacement tire, but they also informed me that I didn’t need it, I could plug up the puncture that was in the tire. Even though they spent all that time laboring on my vehicle, they still didn’t charge me. I couldn’t believe it!!! No doubt I will continue to return. Thanks guys/​Cory.

The shop was clean, efficient, friendly, and a million things to do on the corner of 44^th & Thomas while you wait. Cory is the store manager & was great at explaining how my car checked out & what things I can look forward to for future inspection/​replacement. I checked out Fletcher’s with a Groupon but now that I know they do quality work, I will give my money directly to this shop in the future.

I will begin by saying I did not have high hopes because a previous experience at PV location left much to be desired, but I am happy to report this location is great! I had a gash on my sidewall so needed a new tire… I have only had the car 6 months, new tires, did not anticipate this! Fletcher’s had the best price, no one had it in stock (high performance tire) but they could get it the next day instead of a week! The manager, Cory Hague checked me in when I got there, quoted me 30 – 40 minutes. After 40 minutes I went to check on it, he was out there doing it himself! He didn’t want to go over the time he quoted! So, $ 180 later, I an say I will go back. Thank you Cory, it was a hot day!!!

These guys are awesome; efficient, knowledgable, and great customer service!
I came in for a routine oil change (they’re running an awesome special right now), but it’s been a few months over since when I was supposed to come in.
I ended up needing to change a few filters, and clean my intake. Before doing any of these services GIL, came and explained what needed to be done, answered all of my questions, and was able to help me decide what needed to be done today, and what could wait for another time due to my financial restrictions.
I’ve used these guys in the past and will continue to use their services because I feel confidant that my car is in good hands, and they’re giving me the best prices, and service!

Fletcher’s was amazing! I don’t know much about cars but they were patient and explained to me the truth of when I needed to get my oil replaced and kindly answered questions I had about my tires. They offered a great deal and did all of this in an expedient and friendly manner. I would recommend them to everyone.

Cory and the rest of the team worked me in on a very busy Friday afternoon. I was out within an hour and ½ which is amazing since there were a ton of people. There was a nice tv and plenty of magazines to keep customers occupied. They tell you everything like it is and do not try to upsell you on things you do not need. I also had a groupon which made the oil change very cost effective. These guys are the best– highly recommend.

Fletcher’s is meh quality service at decent prices.
For a cheap/​quick service to your vehicle, it’s worth a trip in if you have a coupon.
If not, go elsewhere.
Also beware of pushy sales tactics, this place survives off of unnecessary upsales.

I made the mistake of coming here for brakes and tires. Brakes were done first with an appt 2 days later for tires. For 2 days I drove around with clanging and loud noise everytime I hit a bump. Took back in for tire appt and had to ask them to tighten the brakes! They left one not fully secure! Then had to come back for alignment that was not done with new tires… Back a SECOND time for that as the car is STILL pulling. No test drive? Can’t get the job done right the first time… Won’t come back!!!

Let me explain how bad my service was with Fletcher:
Customer service and attitude was overall poor, they didn’t give price listed on Groupon for an oil change. I have a 3 qt Hyundai Accent, most basic oil etc. Now here’s the kicker…
Car began leaking more and more oil. (I thought it had to be gas due to sheer volume at that point — cars are not my strong suit) Grew to a volleyball sized leak in a couple weeks.
Car begins shaking and wrenching. Took to my family member, who identified leak as oil.
Fletcher Auto nearly blew up my car engine. Had to refill my oil myself for next couple weeks (leaking about a quart every few days). Saw a credible mechanic, who laughed when I told him I went to Fletcher. Apparently they have a bad reputation for creating problems. They didn’t SCREW ON my oil filter!
If you want to blow up your engine, you can pour sand in it free of charge, and save yourself the headache and added cost of doing it at Fletcher!

Fletcher’s is a trustworthy establishment, which is hard to find in the auto repair industry. When I first moved to AZ, I was referred here, and I’ve been going here ever since. They have the best prices in town, and also the best customer service. They are honest and reliable. I completely trust their input and know they do a quality job every time.
This particular time around I was even more impressed. I came in for some routine maintenance and both management as well as the mechanics went above and beyond in helping me out. Carlos is always there, he’s the manager and an amazing guy. I called him the other day for advice on my car battery! Today he was a huge help, and the two mechanics servicing my car took time to talk to me and explain everything I asked about.
The cherry on top? My car door was always hard to open due to a past accident, and one mechanic, Pat took the time to fix it without me even asking. This was after closing time!
Through and through, Fletcher’s is the place to go for all your car care needs. Trustworthy, reliable, quality, and affordable. There’s no better place in the Valley. Thanks guys! :)

Worst customer service ever! The two guys in the front office are like taling to a block wall. Totally incompetent and don’t care for the customer at all. If is wasn’t for the computer, they wouldn’t find there way out of a paper bag. Just collecting a paycheck. I would never set foot in the place again.

I brought my car in for 60k mile service last week and had quite a bit of work done. The Owner and Brian personally went over everything with me. I felt valued since they showed me everything that was wrong instead of just telling me and not really giving me a choice to see it for myself. I did spend a lot of money there, but my car ran great and felt great. My review would have stopped there but, something else happened…
My battery went dead in my car a few days later. I don’t know if I left something on or not, but it was on its last leg. I thought «man this really sucks, i just spent a ton of money on this car.» I reluctantly took the car in since i already knew it was the battery. I almost just went to wal-​mart to get a battery but i didn’t.
I spoke with Brian again and he said they would take a look at it. The owner came out 2 minutes later and said «we are going to throw a new one in there for you.» I had asked how much and he said no charge. Who does that? This is awesome service they really do care about you. Thank you guys so much! I know it was not much of a cost for you, but I really appreciate it, because it was a rough week for me. Something so small that helps someone out so much, I will be referring people to you!

I always come here for an oil change, the staff is very friendly and the waiting area is big with a TV. They even have wifi so I can bring my laptop and work while my car is getting serviced :)

I needed a brake job. Wheel bearing, brake drums and pads. Jeff was very accommodating and pleasant. I got the groupon deal and used a coupon. Half the price of brake masters. The corolla has a smooth ride-​day one. They need front desk help!!! I will return. Good job, good service.

I have gone here about 5 times for service. I hate taking my car in, it scares the **** out of me. At 132 K miles, my car is old and I hate hearing that she is old. I know, it sucks. But they do an OK job here. I’ll explain some of the good and bad…
~The Good~
They have a ton of Groupon specials all the time, usually involving semi-​synthetic oil-​change deals, which I like. I have purchased numerous times their deals, usually for $ 25. Normally this gets me an SS oil change, new air/​oil filter, tire rotation and inspection. They tell me a couple things that could be used or fixed and warn me about what could happen and so on. They aren’t too pushy, which is nice. They get the job done and get me on with my life. Efficient and cheap with the deals, I keep going primarily for that.
~The Bad~
The price quotes for their services are higher than other joints. I am not paying $ 200 to get hoses put in and changed. They aren’t pushy, but they sure do make sure to remind me and upsell me on anything they can. They did not check the fluid levels by their clarity or quality… no no… they checked by mileage. Seriously? I went to Avis lube and they checked my levels, and if they are good and clear, they top it off. No topping off here. I get it, you are performing a ton of extra services on top of a oil change for a lower rate… but have the decency to check my levels before telling me I MUST GET a transmission flush. I don’t. I just got one a year ago. We are good to go.
~The Downlow~
Offering a full set of maintenance options is nice. Offering numerous name-​brand specials on tires, cool beans. Trying to upsell me continuously without checking your figures, no bueno! I am not a dollar figure! I have an older car, will get my needed maintenance, and simply need to know what does and doesn’t need to get done. I give them 2 stars for good theri continuous good deals on synthetic blend oil changes. Besides that, I hate coming here, with them trying to push more things on me. I suggest going to another local place for oil changes (look in my reviews for them), and for regular maintenance, there are tons of better spots. When in a pinch, these guys can help… but I suggest going elsehwere.