Fletcher’s Tire & Auto Service

I have attempted to schedule an oil change four times because of a Groupon I was given. Each time I sent a request online for about 4 days in advance then call to be sure they are open for it. Every time I’m called the day before and told they are completely booked, even though I had an appointment scheduled with them. finally yesterday I was told to drop of my car before 8:00 am today and they will let me know when it is finished. Arriving at 6 AM this morning I could not find any key drop box, when i did find a mail slot on the service bay door there was no box with empty envelopes to put my key in. At 8 Am I called their office and am told I was supposed to provide my own envelope because they do not provide them. they then said «don’t drop your car off we are already booked for today», when I said I am one of those appointments he would not listen and said «it is summer time you need to book in advance». after hanging up I called another location on Deer Valley rd. and explained my situation. they scheduled me for later today, the only reason I will be going to any Fletchers is because I have a Groupon that I cannot return after that I will never go to Fletchers again.

I took my Kia Sorento here for auto issues. The person that checked my car out was going to charge me over $ 2200 without telling me exactly what the problem was or if paying this amount would actually make my car driveable. I took it to Auto Air Plus and was promptly told that I needed upper and lower radiator hoses as well as a new thermostat. My vehicle was repaired and is driveable for less than $ 300. This repair shop wouldn’t even tell me what was broken… I wouldn’t recommend this shop to anyone because of the lack of transparency and honesty.

Gawd, where do I begin?
I need Jerry Fletcher to contact me, so I can go further into detail about the rude, unprofessional, shotty work done on my car… because services haven’t been rendered!
I have even left a message on their «Customer complaint» machine. YES… a machine, no one to talk to live about car repair problems… you have to leave a message. And NO ONE has ever called me back! Great «customer service»… NOT! I have spent over $ 1,000 since January on Oil, lube and brakes, micro cabin filter, serpentine belts, and bushings and 2 new tires, alignment… I am driving around on squeaky ass brakes, the bushings are making the same noise as before it was replaced, the incompetent tech has dropped something behind my glove box, that rattles (screwdriver set) there is a bolt that I can hear going back in forth in or under the faring under the windshield every time I take a turn on an incline driveway. I have taken the car back 4 times… and nothing has been repaired properly!!! I am beyond livid! My Infiniti dealership has since told me I need an alignment! I just got one in March!
Call me Jerry Fletcher, please!!! Russ has my phone number… Or leave me a Facebook message.

NEVER GO HERE! Went in for front brake replacement and an oil change. After completion engine was ticking and brakes were grinding. To find out that oil was bone dry and brake calipers were way to tight. Took it back and they didn’t fix brakes. Had to do it ourselves.

Horrible horrible horrible to say the least. Went in for oil, they convinced me I needed a transmission flush. Problem was I had just completed one in October at Toyota, after telling them this they still tried to convince me I needed one. I wasted over an hour and a half of my time going back to Toyota and pitching a huge fit only to find out my transmission fluid was perfect, the exact color of the fluid that comes from an unopened bottle. In a world where there are so many dishonest business owners, I actually thought this place was great for 4 years. They completely lost my business today. Never again. Tried to take advantage of a FEMALE only to find out she maintained her vehicle maticulously as it was and already had a transmission flush at the Toyota recommended 90,000 miles. I’ll spend the extra money at Toyota before I ever take it back to these dishonest people again

When I got my car, it needed an alignment. So I had my aunt take it over and they told her they’d do the alignment, but there was a bolt of some sort that needed to be replaced. The kit they said I HAD to have was 230 $. I thought something was a little fishy, so I asked my uncle and a mechanic that was a family friend what they thought. They told me I was being scammed and to call to get my car back. Apparently the part that I HAD to have specifically for my Honda Civic, was a part Honda didn’t even produce.
I called them to tell them that I want to pick it up and the guy at the front desk told me that they had already taken apart my car. My uncle and the mechanic went there to talk to the guys, and we saw my car not even touched. When we asked them again if the car had been touched, the guy said «yeah we want to work on it». We finally asked a third time if the car has been touched, but this time to a mechanic there, and he said it was not touched.
I took the car to my family friends garage, only to find that the part that needed to be replaced was 7 $.
I don’t mind paying 230 $ for something that I need, but you guys saw a woman who knew nothing about cars and took advantage. And on top of that, when I called you heard a younger lady on the phone and lied. I’m not only disappointed in my service here, but I’m disappointed in the employees. It’s sad. It’s really sad. Fletcher’s should instill more company values in their employees.

Called my normal store on 12^st an bell hoping to speak with the sales guy brent and hear he was transferred to this store. I decided to drive down for a break check and as always he treated me with perfect customer service. Loving Fletchers and their employees.

My battery died. I had a friend come over and give me a jump then he recommended Fletcher’s at 35^th Ave & Union Hills. It wasn’t too far of a drive so I went straight there, left my car running in the parking lot and went in. The garages were full of cars but they took my car right back and replaced the battery. I was in and out of there in a half hour. Great, friendly service. I will definitely come back.

A+ for tires. Just got another set. Thanks Dave! You rock!
Great for tires. Terrible for oil changes. I get more oil changes (or at least try to here) than I do tires. Great Rewards Program though. They just need to step up their oil change service. Meaning, keep appointments and integrate their online appt system with their actual one. Nothing like scheduling an appointment online for 3 days ahead and being told they are booked for the next 6 days when you call to see the best drop off time.

Even though I have lived in my neighborhood for 32 years, this is the first visit to my nearby Fletchers Tire dealer at 35^th Ave & Union Hills. My experience with this location is generally opposite of some past reviews for this facility. I had very good service from Mr. David Mendivil who provided tire options for my consideration. No pressure sales, just good customer service. They called me upon ordering and receiving my big tires the same day and even got me in close to 5:00pm and were done in 30 minutes. Service with a smile. Thanks, David. I’ll be back.

I let my granddaughter use my car for a trip to Disneyland with friends. On the way out of town, I had her stop by the Union Hills Fletcher Tire & Auto to have them check the air in the tires. Somehow the noticed that the radiator cap was leaking! They sent her over to buy a cap at the auto supply store then made sure the coolant level was fine and tires were all set. The only cost to her was the $ 8 for the cap. I am so thankful they noticed the leaking cap and saved her from most likely having a breakdown somewhere along the way. Thank you again!

I needed new tires for my daughter moving away for college. They had a good price but I needed to verify info on the warranty and that it would work where she was moving. Robert called the warranty company and even found the nearest shop to her college campus. WHEN SHE WENT TO THE APPOINTMENT (BY HERSELF) SHE WAS TREATED WITH RESPECT. No one tried to pull one over on her and in fact that went the extra mile to go over her car and make sure everything was safe and ready for the move. They did not have the tires she wanted so they upgraded her tires at no additional cost. Later she went back because she heard a noise thought she forgot to ask them about and 3 techs jumped on her car as soon as she pulled up and found the cause and showed her what it was. Robert is awesome and the customer service was great!

I purchased a Groupon for an oil change. Called to make an appointment. Was told: «they don’t really make appointments. You have to call in the morning and they’ll let you know if maybe I can fit you in later» Really? I have a kid, and a job, and a life. Let me just keep calling to see if I can spend my money with you? So he also says Saturdays are walk ins. So I get there Saturday at 8am. I’m told he’s «not sure» if he can get to me today. «But I can hang around to see. But maybe he’ll have to hold me over until Monday». I am honestly shocked that this place has any customers with this lazy attitude. So much for the Fletchers by my house. I called the one on Thomas (near my work). Made an appointment in 5 minutes for Monday afternoon An actual appointment. And the guy was super friendly. I guess all Fletchers are NOT created equal.

Great service. Quality repairs. Excellent communication. I have used them in the past for minor maintenance. In this instance I had failed emmisions. They were able to find the cause in under an hour. I was quoted $ 85 for a part from the dealership. Turned out they needed a different and more expensive part. They had to pay multiple courriers to different dealerships to find the part. Ended up costing them $ 160. Cody stuck to his original quote of $ 85. All said and done, I passed emmisions. It’s rare to see a company take ownership at a capital loss. I will definitely be using them for all my service and repairs.

Awesome and super friendly staff. They took the extra time to help me figure out what was best fr my needs and also helped me save a little money along the way. They squeezed me in for an appointment with very little notice which was much appreciated, but they were also conscious of my time constraints and were able to complete the job extremely quickly! :)

If a «Kurt» picks up the phone or tries to assist you, hang up/​leave immediately. Total dick. He convinced me to go in for a new battery, quoting me at $ 75 after taxes and labor (compared to $ 85 @ auto zone). After he installs it, he tries charging $ 85. I very kindly reminded him of the original quote and conversation, and he kept saying «everyone pays taxes, we all pay taxes in this country» literally at least six times. I could not get in one word edgewise, as i tried to remind him that his quote was the price AFTER taxes. Whenever I tried talking, he said «I’m not going to argue with you,» literally six times. Complete asshole. I asked for a manager then he proceeded to begrudgingly give me the discount he originally offered me. Never ever going back to this shop, all of my experiences here so far have been very unsatisfactory. Calling in tomorrow to complain about «Kurt» (fitting name for a very curt douche).

I went in here to get my car fixed after it was running with only half the pistons and they couldnt find out what was wrong with it. Took it to a friend who worked on it for an hour and found three things that were contributing to the problem. After handing my car back to me, I found out they hadnt even put the intake back on the car. I dont think they were really interested in finding out what was wrong with my car to begin with. Will not be returning unless in dire straits.