Fletcher Tire & Auto Service

The manager almost let me leave with a nail in my car. As I was leaving he says oh yeah, you have a nail in your tire. I was pretty pissed, I made him have it fixed ASAP. Waited forever and I had made an appointment 1 week before. The guy was unhappy that I wanted it fixed right away. I believe Chris was his name.

This is where I usually go for an oil change. Made my appointment online and Chris responded the same day. The time was confirmed the next day via email. I came in let the guy know I had a Groupon. He said «Ah man, we have a better deal now; before you buy a Groupon check the website for coupons first». I like the fact he was honest about it-​I happened to check the website AFTER I bought the Groupon so I knew. He told me 45 minutes and they were done exactly 45 minutes later. The only up sell they did was air filter (which I did need) and it was only $ 7 more than Walmart. I declined because I was going to Walmart anyhow, might as well save the $ 7. I never have had a problem here and will be back. Everyone was friendly!

My tire happens to pop right by this location is the only reason why I stopped here. I pulled up hoping to get some help putting my spare. They said they would help put MY spare on for $ 10.00. Really??? Your going to charge $ 10 when your not even busy to help me with MY spare. Never has any place charged to change a spare. Then when I ask if they have my tire in stock they say they can order it and replace it when it comes in this week. Really? That’s ridiculous. They did not even suggest another store might have it that I can go to. $ 10 later I went to discount tire instead and they were as shocked as I was that Flechers would charge to change a spare. Since it’s a fast fix.

I walked into fletchers this morning just a few minutes after open (8:06am). I informed the man (Manager Jaime M.) at the desk that I had a flat tire and the spare was currently on the vehicle. When I asked Jaime how long it would take, he said, an hour maybe an hour and a half. I informed him I had to be at a meeting at ten thirty and that I would wait. During my wait, TWO separate customers had walked out and refused to have their vehicles worked on by fletchers. 10:00am rolls around and they have not even touched my vehicle. I told them I would leave the flat tire and go to my appointment and come back. I was on my way back to fletchers from my meeting around 11:15am I called ahead to see if the tire was ready. He said they hadn’t looked at it yet. What?! 3 hours goes by and they haven’t even looked at my flat tire? I was so frustrated! When I arrived at 11:30am, Jaime informed me they finally were able to look at it and the tire is damaged beyond repair, yet there is no evidence of what caused the damage and Jaime immediately renders it road damage. Could it possibly be a manufacturer issue? Well, who knows but that’s out of the question at Fletchers. Jaime, the manager, wanted me to pay for a new tire even though the tires are less than 3 months old bought from FLETCHERS! Horrible customer service. We will never go back and I am telling all of my friends and family all about their horrible service.

I send my wife in to see what it would cost for a nail removal and to see how fast it could be done. I called ahead and over the phone it was stated $ 14 so I said we will be there soon. she gets there, she’s greeted by the manager who says we will take care of it. The manager goes to talk to a guy name Christian who tries to sell my wife a new tire 5 mins pass and now it’s 4 new tires. These people there had no idea that I was standing there listening to these guys up sale my wife. We got it taken care of by another place with no hassle. There is no way in hell I would try this place or recommend this place ever to anyone.

Do NOT go here for anything. The person who I’m assuming is a manager is the worst. I ran over over thick gage wire in the adjoining parking lot and drove over to this place. I walk in and the «manager» is walking out with me hears my tire leaking air and decides to take a phone call. While I’m waiting and my tire is noticeably getting lower another worker pulls up and comes up and asks how he can help. He mentions he needs to pull my car in to the shop because you can’t drive on a flat. This guy helps me out and says he can patch it. I walk back into the store front and the «manager» is on another call. Never even came out fully knowing if it went flat he would have to charge me more. After his call– he walks out to the shop and asks the guy working on my car why he’s not working on another vehicle. — are you kidding me!!! So the manager says well this time we’ll do it for free but it’s usually $ 16.00 and he goes on about how busy they are. So I tell him I’ll pay, because I need to be the bigger person. So when I go to pay he hands me a sign up for email address card I tell him I just want to pay, I’ll never come back all that and he reply’s with «if I pay in cash I won’t get a receipt because I’m not in their system.» — REALLY!!! So I fill the Damn card out with fake information and pay. I ask him why he’s mad that the guy was fixing my car and he replied he’s not mad, I then go on to tell him that if I waited for him I would have needed to possibly get a rim and he’s like yeah you can’t drive on a flat.
Never go here — end of story. Agh.

The service is terrible. The wait should not be so long. And if it is going to be long then let the people know. I was told an hour to an hour and a half and they took 6+ hours and then want to argue with me about how long it took. I would not recommend.

I took my sister’s car here to get the AC fixed and they told be the compressor was broken and it would cost $ 650 to fix. They was a lot so I got the part myself and was paying a mechanic friend of mine to fix it. The compressor wasn’t even broken. They tried to charge me $ 650 for a broken seal, gaskets & seals only cost a few bucks. Don’t trust these guys. They lie and try to rip you off!

Stay away from this place, terrible service, I tried to schedule an appointment for oil change via their website, left my information, 3 days later no response, called the store and I was told to just bring the car in, I did, I was told they didn’t have time to do it that day, that I have to make an appointment. Don’t buy their groupons it a waste of time and money