Extended Stay America – Phoenix – Midtown

Dirtiest hotel room I have ever seen. Hair in the shower dried spit in the sink and something I hope was chocolate on the headboard of the bed. When I requested the room be cleaned or I be moved I was ignored. Front desk staff stayed I was not the only one complaining about the house keeping service.

If you’re looking for an affordable & convenient place to rest your head while out of town, then this hotel is perfect for you. If you’re looking for luxury or super nice accommodations, I would recommend looking else where.
The Good:
— Super friendly staff. Everyone that I encountered was very nice, efficient at their jobs, and did what they could to accommodate me.
— Convenient location. The hotel is right by a light rail stop, so you’re able to get pretty much anywhere in the by public transit in the city relatively cheap. There’s also one of those things where you can rent a bicycle for the day. It’s not too far from the airport, about $ 13 for an Über ride.
As far as places that are walking distance there’s a Starbucks, Jamba Juice, Jack in the Box, and Walgreens about a 2 minute walk from the hotel.
— The rooms have full kitchens. Mine had a 2 burner stove, full size fridge, and dishwasher. If you ask at the front desk they can provide you with other items for cooking (utensils, plates, pots/​pans, and a toaster).
— Free breakfast. Not a full out continental breakfast, more of a grab and go with fruit, granola bars, muffins, and coffee.
— Free wifi, just ask at the desk for the password
The Bad:
— No phone in the room. I came back from an outing at about 2am only to realize this when wanting to call for a late check out. After a thorough investigation of the room, was able to find the plug for a phone, but no actual phone. I asked at the desk about this the next day and was told that some rooms don’t have them, but if you want one can request it.
— The toilet. Mine barely flushed, and when it did the water would come up really high before finally (slowly) going down. A bit stressful, no one wants to deal with an overflowing toilet.
— It seems like a lot of «normal» room amenities don’t automatically come with the room unless requested at the front desk. The rooms didn’t have shampoo, lotion, coffee cups, or a coffee maker in them upon arrival.
— The pool. It wasn’t horrible, but still could’ve used a skimming that day. They could also stand for some new pool furniture, as most the chairs were torn or on the last legs of their life.
While this isn’t the nicest hotel I’ve ever stayed at, it got the job done and for the price you can’t really go wrong. I’d stay again if the need arose.

This hotel is OK. Make sure you get on the Extended stay mailing list so you get the 15% and 20% off codes. You have a kitchen with a two burner electric stove, a microwave, a full size refrigerator, a dishwasher, and you can get two place settings for your room, a toaster, a small coffee pot, and a frying pan and a pot.
It is really nice to have all this for an extended stay. Last time I was here for seven months, and this time I am guessing I will be here for six months.
I always bring stuff from home, like teflon fry pans, cleaning products like steel wool, soap, etc, etc.
Now for the downside. Extended Stay brags about their «Grab And Go Breakfast». This is coffee, granola bars, apples, oranges and muffins. Not a very healthy or good breakfast.
The other bad thing is they hobble the internet unless you pay a sizable internet fee. Being a computer guy, I know they had to do work to make sure the internet is this bad. Email and text browsing is slow but acceptable with the free service. But graphics, videos, skype, et. al. stink unless you pay the internet fee. I also use TeamViewer, and I cannot get it to connect with the free service.
Because I work downtown, and this hotel is very close to a light rail stop, I will stay here. But I have had much nicer stays at Candlewood Suites. But do your research, some are much better than others.

Got a great summer time deal & the location is great. Right off the lightrail at Osborn. Staff was knowledgeable, personable & professional. They was some mold in the bathroom that I kept me out of the shower but hey it is what it is. Good deal, staff & location.

This is an ok hotel. The room has a kitchen and a separate bedroom. sort of. There was no door on the bedroom, so it may as well have been all one room. Also, the bathroom sink is in the bedroom, not behind a bathroom door. Not a ton of privacy in this room if you are traveling with a partner.
The worst thing about this hotel is that the water level in the toilet is so close to the seat, if you are a woman you will dip your knuckles when you wipe #1, and if you are a man, certain dangling parts of your anatomy may go for a little swim when you’re sitting down for a two.
This hotel is in kind of a weird location next to big buildings. My husband and I went for a walk at night and it was all through empty parking lots.
The man at the front desk when we checked in was very friendly and helpful. The woman working in the morning was only willing to grant us half an hour late check out.
I like that this place has kitchens, but it is otherwise a little ghetto. Also the kitchen obviously doesn’t have any cups or dishes. I think I’d rather stay at an airbnb.

Estou há 1 mes hospedada e até agora não tive problemas, e graças nada de insetos ou baratas, os lençois e tolhas são limpas, a limpeza é feita 1 x por semana sempre, a cozinha é ótima, geladeira grande, microondas, fogao eletrico e o minimo de utensilios domesticos são fornecidos (pratos, panelas, pratos de sobremesa e grandes, bowl, garfo, faca, colher, abridor, copos, canecas…) é possivel cozinhar tranquilamente! acho que estamos num quarto reformado, o carpet é limpo, o apto é grande, possui cama confortavel e um sofá-​cama, TV LCD, AC um pouco barulhento mas funciona bem. Tem um pequeno closet ao lado da pia do banheiro e mais um pequeno local na entrada para colocar as malas, sem cheiro de cigarro no quarto. No andar tem disponivel um local para lavar roupas e secadora além de uma maquina de gelo. Brenda esta sempre disposta a ajudar, em qualquer duvida. O café da manhã como já esta bem escrito é do tipo grab and go (vc pega e leva pro quarto) sempre pego café, frutas (banana ou maça ou laranja) e muffin de chocolate, além das barrinhas de cereal, e acrescento com as coisas que compro e deixo na geladeira. Tem um safe&away ao lado, farmacia e starbucks. O metro railtrain esta a uma quadra. Tem uma sala de fitness que nunca usei e a piscina que esta passando por reformas.

Booked 4 nights. I had to check out early. Only one front desk agent at night. Took me 30 – 40 minutes to check in. While waiting, the girl at the counter was going on a rant about 3^rd party agencies, like orbitz, overbooking the hotel.
Next morning i asked for towels and was told I had to carry my dirty towels across the hotels (literally) for clean ones. Woke up the next day with a note on the door across from me asking for maintenance. I couldn’t figure out why until that night when my ac was not working. I called again and again with no answer at the front desk so I went to the lobby and waited 25 minutes for a girl, lisa, to show. She complained about being alone and having to wash all the towels. Said she would come at 10:30 when the next shift arrived. I called at 10:45 and she said the night shift person goes to school and was running late. She showed at my door just before 11. Came in and tore the ac up & left it uncovered and plugged it. Took one filter with her because she wanted to «show the staff how dirty it was». Left all pieces on floor. Well, in the middle of the night, the ac kicked on and covered me with black nasty pieces. I freaked and pray nothing went into my mouth. I check out early. Totally ruined my trip.

This was one of the worst hotels I have ever stayed at. When we first walked in, the room had this horrible smell to it which didn’t go away after opening the windows. When we complained about the smell, they said they’d fix it for the next guest, but did nothing to help us. The bathroom was disgusting, especially the shower, and the faucet constantly dripped. The towels were rough and the carpet felt like it never gets cleaned. The bedding also felt dirty. We didn’t use the kitchen, but after looking at the rest of the room we didn’t even want to. They also don’t provide ice buckets, and gave us a colander when we requested one.

Traveled with a group from work, we ha 3 rooms total. The receptionist was kind when we checked in. The rooms were somewhat clean but def could have used some deeper cleaning. The first morning, my colleague was ironing her clothing when she kept hitting something. So reached under the pad and found a hypodermic needle with a «substance» still in it. She walked to the front desk, notified the clerk and the only thing she was offered was a room change; no upgrade, no refund, no credit! I would not recommend this hotel!

This is my first time staying at Extended Stay and it was OK. More things irked me about this place than other hotels I’ve stayed at.
(-) Towels: Rough, more like sandpaper than cotton.
(-) Kleenex boxes: Obviously used since there was a water stain/​fluid stain that they did not bother to just throw away and make it more aesthetically pleasing. Kindly remove it for the next guest please.
(-) «Breakfast»: Found it a bit deceiving to call it «breakfast» since it was more like granola bars, packaged oatmeal, fruit, coffee and hot water. Basically a snack to-​go option.
(-) Elevators: Usually the warmest part of the hotel was in the stuffy warm elevator.
(-) Doors: Hard to open. Nearly had to throw out my back just opening it. I am not that weak. Speaking of doors, they gave me my room number on a Post-​It. Any hotel can afford something more lavish.
(+) You may request files to be printed at the Front Desk by emailing it to them since they do not have a Business Center.
(+) Location: The main reason why I booked this hotel. I had many options to pick from and could have traveled further for a better hotel for the amount I paid ($ 90/​night). There is a Walgreens and a supermarket nearby (walkable distance).
(+) Kitchen: Didn’t get to take advantage of the full kitchen, but did appreciate having a microwave and a refrigerator. There were many times I wished I had a freezer for ice cream on my many hotel stays!
Overall, probably wouldn’t come back again since I had a rental car and had more options to pick from.

Nasty, scary dump of a hotel. The woman behind the counter was not only incompetent but mean!
She couldn’t find my reservation and refused to acknowledge or look at my confirmation email; which was a godsend — walked and came to the Crowne Plaza.
Gross, gross, gross…
Don’t do this… Ew!

If at all possible, avoid staying at this place. It looks ok from the outside, but the clientele are seedy, the carpet is dirty, and it smells bad in the hallways. The place is so ghetto that the key pad for the self service printer at the front office got stolen by someone. The front desk refused to print anything to help me out. Today, housekeeping skipped my room, and I was told they were gone for the day, despite my checking with them in person today. The front office staff are not very friendly or helpful either. Other Extended Stays are pretty nice or adequate for a short stay, but this one is not. I am ready to leave!

place is a dump.
Walking up the stairs and you see the cheap reconditioning of the walls paint. That I could care less. Walking through the room you see dresser that’s scratched up and marks of not matching paint that of something someone would picked up at a curb side. And it’s half way wiped.
the bed had like a $ 20 matress and the toilet seat had cigarette burn marking along with a complimentary pubic hair and screwed loosely to the bowl.
The wifi internet is slower than my cell phone in 3G mode. If you want acceptable speed you have to pay for it.
The Brenda lady in the front is absolutely useless. Get everything on paper. Her word means nothing.
I’m glad I left the place and went to best western 10 min after checking in.
And got charged for the 3 days and useless Priceline (fake reviews of place) didn’t do jack.
And a message to kylie’s «realistic comment». How does remodeling the place in the future make for a realistic stay today at extended stay America?
It’s amazing what people write for money. Absolutely no shame.
This place. Is a health hazard and I will be notifying the department of health.

Okay, some of the reviews that I’ve seen on here are completely unrealistic. For those people who aren’t habitual complainers and live in reality, you will understand that in life, the saying is always true: you get what you pay for. I’ve stayed in plenty of 5-​star hotels; this isn’t one of them, nor did it ever claim to be. But, with that being said, my boyfriend and I moved to Phoenix a month ago and knew we wanted to stay in an extended stay hotel until we got to know Phoenix and could decide on a long term place to stay. And we couldn’t honestly be happier here (knowing that this is short term of course).
The staff? Great. We’ve never ever had a problem with the few questions or requests that we’ve had over the past month. They are more than willing to help if you need anything. The rooms? Meh. They are what they are… but they ARE in the process of completely renovating the hotel. The third floor is almost done, then they’re moving on to the second, then the first. And I’ve seen what the new rooms are going to look like… absolutely awesome! By the time all three floors are finished, this place will be smelling new, looking new, and I personally think that it will bump the reviews up big time. The location of the hotel is PERFECT if you like the downtown atmosphere of Phoenix. You couldn’t be closer to the light rail. Grocery stores, banks, Roosevelt Row, yummy restaurants… all just a few minutes away. No more than a 5 minute drive.
For those who complain about the grab and go breakfast… again, you know what you’re signing up for. Not a continental breakfast, but it gets us by. Chewy granola bars, oatmeal, muffins, fruit and COFFEEE. What else could you ask for? If you want eggs, the rooms all have stoves so you can cook them yourself!
Anyways, I like it here and I’m picky. But also realistic. If you want a place to lay your head down that is safe (it IS right near downtown so sometimes the zombies are out at night… no fault of the hotel, just typical downtown environment), perfectly located, with a nice staff and pretty good amenities, PLUS renovated rooms, this is a good place to stay. Screw what everyone is complaining about. Just be realistic when you stay here and you’ll be good to go! :)

If you are reading this and thinking of staying here… RUN!!! This place is beyond discusting! From the dirty, cigarette butts everywhere entrance to the stains on the bed spread this place is bad. We decided to hang in there and complete our stay (of a week) because of it’s location to the hospital. This morning when I went to get in the shower, which had to be scrubbed with bleach because of the black mold, I was startled by a cock roach BIG AS A BUICK!!!
Great location and low price but it’s not worth it!

Everything went great until we got to the room and found BED BUGS in our bed!!! My boyfriend called the front desk to let them now and the only thing they would offer us was a new room. There was blood on our sheets from the bed bugs and previous occupants, and yet the staff was not accommodating or willing to comp our room. There was a fire in one of the rooms while we were staying and we all had to be evacuated for an hour. This was a horrible place to stay and I am surprised it has not been shut down yet!!!

Our stay started with a wait to check in. We arrived an hour before the official check in time of 3pm. We can understand them being busy, as it is currently spring training season for baseball in Phoenix. The front desk was empty, but there was a sign up to call «0» for help. An attendant came, explaining she was doing both the front desk and checking rooms for being ready. I think they may be a little understaffed. The lobby is nice and clean. The room smelled and looked clean. The carpet was stained, but for 85 $ a night for a busy weekend, it’s nice. It’s not a four star hotel and we weren’t expecting that. The fridge was a full size and worked well. There wasn’t any shampoo/​conditioner in the room, and they ran out when we asked for some at the front desk. The staff were friendly. We didn’t see any mystery stains or cockroaches that the other Unilocal reviews talk about.

ROACHES AND BLOOD ON SHEETS AND TOWELS!
I got this hotel through
, I do realize this was not a 5 star Hilton and was not expecting it to be, but what we experienced was not acceptable at any level of hotel. We got this hotel because
recommended it and it was one of the «discount help us fill rooms at this special rate» type deals, the online photos looked clean and I thought it would be nice for a 2 night stay… well I was VERY WRONG, upon check in of our room we noticed a nasty smell, blood on the towels, not thinking more than making a comment of it at check out since we luckily brought our own… The hotel bed sheets were dirty (Also with blood stains) HIV positive? WHO KNOWS? so we had to sleep on our towels on top of the bed, the bed was like sleeping on a sleeping bag on the floor at best. The worst came the second night when my wife woke up around 1am to get some water, upon turning on the lights there were 5 large roaches in the kitchen area, 4 of them ran under the fridge while the other tried to come towards the bed, my wife tripped over the trash can and nearly hit her head on the TV stand, after killing the roach I went down stairs to complain, there was also another guest looking for help because there were roaches in his room as well, there was NO ONE who worked at the hotel there on a SATURDAY night, So my wife and I left a note, and left to another hotel, we were driving around phoenix for and hour to find a DECENT AND CLEAN hotel that had a room, it was $ 200 for not even a full night, Mind you still have not heard back from the Extended stay hotel 2 days later and have called but yet to receive a call back.
On top of that walls are VERY thin and heard people doing the nasty down the hall in our room with the door shut, WORST EXPERIENCE EVER, Never going to an extended stay America or using
again.
UPDATE*****
They gave me a $ 10 Gift Card… Talk about a bad business.

Everything everyone just said in there reviews is true! Plus they don’t clean there rooms but every 7 days. Yes 7 days & they don’t have room service you have to go down stairs to get your own towels & etc & you hope someone is at the front desk. This place doesn’t even deserve a star more like a fallen star. Obviously I will not be coming back here again.

Worst hotel stay in AZ! A/​C could not keep room at comfortable temp. In-​room kitchenette had roaches. Asked for clean towels and were told over the next 3 hours they were being cleaned. After waiting 3+ hours, Staff said if we wanted clean towels we were to bring our dirty towels down and retrieve our own clean towels!

The wheels completely fell of this place! After enduring a number of weeks here for work I finally gave up living in the slum and moved to a much better location right around the corner.
One to many mornings with a cold shower, cigarette burnt bedding, mystery stained towels, and horrible smells in the hallways.