Evergreen Carpet & Tile Cleaning

Horrible for me too! I wish I would have read the previous customers comments BEFORE buying a Groupon for Evergreen Carpet Cleaning. The company NEVER EVEN called me back to schedule an appointment. I called dozens of times and received the message, «At the subscribers request this phone does not accept incoming calls.» When I did finally get through, I left several messages throughout the week. They are giving Groupon a bad name. I hope Groupon will remove this company form future deals.

I had the worst experience ever for carpet cleaning services — and I realize we have all had bad ones and good ones in the past. However, my experience was so bad, it prompted me to actually create a Unilocal Account and add this business just to provide the general public with this review!
I purchased a Groupon for this business in hopes of helping a local business owner build his business and of course to get a good deal, however, I got no deal! I called several times to schedule my appointment and was able to reach anyone, when I finally was, the man who answered had limited availability to make an appointment — not to mention he was unpleasant and seemed a little unprofessional. However — I know that Groupon can overwhelm small business with a huge flood of activity, so I gave him the benefit of doubt and worked with him to schedule my appointment. On the day of my appointment, he was supposed to arrive between 8am-​10am. At 9:30am, I had not heard from him and I realized that no one had called to confirm my appointment and I started to get concerned. I decided to call him to confirm that he was still coming; when I did he stated he was going to be 1.5hr late and that he was just getting to the office. He did not apologize for being late. I begin asking him if he was licensed or insured and he simply said no. I asked him if he garrentees his work and he replied that he didn’t know what I meant by that. I started to explain to him, that I was concerned about him coming out to my house to clean my carpets because he had not confirmed, he didn’t call me when he was running late, he seemed not to care about my customer experience and he replied … Well, let me help you out then, I won’t come out to your house! I was astonished! I questioned him on if he was really not going to come out and clean my carpets and he then replied that he would not come out and clean my carpets because he did not feel GRATITUDE from me!!! I am still in shock by this statement! I replied as a business owner — you should be grateful to me for buying your Groupon! He then instructed me to call Groupon and request a refund. Which I have done — but what a hassle, my family all got up on a Saturday morning and picked up all the furniture and prepped the house for the carpet cleaning, to simply have a egotistical unprofessional business owner tell me– he didn’t feel my gratitude so he wasn’t coming!!!