Dynamic Transload

After a botched pick by IKEA and a botched delivery by dynamics, and a second botched pick by IKEA I was fit to be tied. My experience was very «un-​IKEA» in the sense that I’ve never had a bad experience with them. While this review focuses on Dynamic, who delivers for IKEA (among other companies) I won’t be spending my money at IKEA anymore.
1. IKEA & DYNAMIC need communicate BETTER
2. DYNAMIC needs to follow through with the times scheduled for delivery and hold itself accountable to its customers. I received a voicemail the night before and another the morning of notifying me that my delivery would come between 9am-​1pm. However, when 1pm came around no one was to be found. I called IKEA who told me to call Dynamic (this is when I found out that IKEA’s delivery service was provided through another vendor) who told me that my delivery was scheduled for 1−4pm – DESPITE having told IKEA that my building has restrictions on deliveries: 8am-​5pm M-​F only. Needless to say I was HOT
3. Both Delivery Crews (I had two separate ones given the fiasco) were quick, professional, and friendly. (+1). They were the first positive thing about working with Dynamic
4. Because things were still mixed up, I was forced to call Dynamic again and follow up on my delivery. When it came time for the second delivery (Dynamic was coming out to pickup the entire entertainment center and deliver a totally new one) I never received my night before and morning of phone call. I called DYNAMIC and was told that there was nothing scheduled in the system. I asked to speak to the manager on duty and got JIM
5. JIM is the kind of dude you want to talk to when you’ve deal with nothing but idiots for the last 10 days (I’m not exaggerating). Longstoryshort, if it weren’t for Jim I would be writing a completely different review.
6. JIM, thank you for your professionalism and attentiveness to the situation. Thank you for bringing Christmas early, and most importantly, thank you for keeping me from catching a case and having to call my family for bail money :) Professionalism and accountability is what keeps and creates customers. I won’t be dealing with IKEA again, and I can’t give too much praise to Dynamic besides the 5 delivery men and JIM, but I will say that I’m happy to know that in a world of inefficient customer service, there’s at least one person – JIM – with enough commonsense and wherewithall to get things done the way they should be.
Happy Holidays to you Jim.
E