Delta Air Lines

well, where to begin?
my round trip flight to fly home for Christmas (which was booked 4 months in advance) long story short and trust me it is a long one.
my departing flight from phoenix was delayed because of «mechanical issues»?
in researching online the «mechanical issue» excuse Delta uses and appears to be quite often.
so, either its true and they are very unsafe to fly or they lie to customers and intentionally over book flights.
either way, not good!
then was placed on stand by, after three flights I was finally stuffed between two people in a very uncomfortable seat for over four hours! 13 hours in an airport!
then when arriving, my baggage that was left with Delta at the counter it was ran-​sacked and Christmas gifts were actually stolen!
then when flying home almost the same story if you can believe that! I even got bumped from first class to coach!
another 18 hours in an airport over 2 days that leg of the trip!
I lost an entire day of vacation due to Delta’s lies and being unprepared!
then when finally getting back home in phoenix I have called 4 times, emailed 5 times and finally weeks later they email me and offer… $ 150 DELTA FLIGHT VOUCHER!!!
are you kidding me?
Delta stole over $ 200 from me literally in my bags and not to mention everything else?
un-​exceptable and un-​reasenable!
very very poor customer service and very very poor baggage handling!
DO NOT FLY DELTA FOLKS!
thank you for your time.

On my flight to LAX from Pheonix, me and my family were checking in our luggage and we found out that our flight was delayed and rescheduled to Jan 6, although they did not notify us at all about this transaction, while I was boarding the plane one of the flight attendants shoved me out of the way to deliver a drink to another passenger I think her name was Veronica, I sat in the back of the plane which was very uncomfortable and loud and the seats weren’t able to lean back. I did not have any room to place my luggage because the compartment above my seat was occupied by another passengers luggage. Attendant made me shove my luggage under my seat leaving me no space to rest my feet. Very disappointed.

Worst service, I do not appreciate being talked down to from Fatima the ticket counter supervisor at all!!! I also wished I could remember the guy who checked me in but condescending!

WHAT IS WRONG WITH DELTA AT PHOENIX? I have routinely flown Delta and American and EVERYTIME there seems to be some problem at the Phoenix airport? If its not TSA Pre-​check closing because they’re a bunch of lazy SOBs, then the Delta ticket county has a huge line and this is the PRIORITY FIRST CLASS!!! I was flying come today and there was a line that was a mile long for the PRIORITY FIRST CLASS? They had two different delta employees each helping people who had missed their flights and in the meantime the line wasn’t moving and everyone else couldn’t get checked into their flight!!! THEN I get home to Indy and one of my luggage didn’t make it??? WTF was TSA doing? How does one bag make it and the other doesn’t? Well at least TSA Pre check was open. Delta employees and TSA need retraining, they need to go to Atlanta’s airport, who always gets it right, and LEARN how the process works because they are royally effing it up!

I haven’t had an awesome experience with the Delta employees in Phoenix, but I never really had a truly awful one either. Let me say this, I find the policies at the Phoenix location to be a bit frustrating and when it came time to check my bags and other things, I found it to be a cumbersome process. I am hearing impaired, so detailed and appropriate signage is always very helpful to me, but I guess that instead of having good signage, Delta prefers to have a person police the area and direct customers. Not a bad deal, since being hands off customer service wise seems to be the norm for large companies.
However, in the middle of a crowd of people it becomes difficult for me to hear others, and I don’t appreciate the stress that comes from having to struggle to understand a woman who speaks so softly that I have to go through the indignity of her using some primitive sign language she made up on the spot to communicate with me. I don’t think it’s her fault really, but more of the fault of fault of poor planning and signage.

Horrible customer service. I paid $ 715 for a flight and they ended up delaying it bc of their own mechanical issues so I missed my connecting flight and couldn’t make it home for 24 hours and they tell me that’s the risk I take ??? Are you kidding me? They give me $ 100 towards another ticket. Delta should probably value their customers that are willing to pay $ 715 for a flight. Ridiculous and sad. I will be sure to post on every site I can about my experience.

Lost bags and so much for the friendliest airline. Do yourself a favor and fly with another company.

Wish I could give delta no stars.
While planning a trip to Amsterdam I came across a great deal on tickets with Delta. Having heard some good things about their service, I went ahead and booked my tickets.
My way there, I flew out of Phoenix and had a layover in Atlanta. It was clear on both of these flights that the staff didn’t want to be there. Constantly rude, giving short answers, and rolling their eyes every time they handed a drink or a snack to someone.
They way home was worse. I checked in at the Amsterdam airport and was informed that I had a standby ticket. Mind you I paid about $ 800 for my ticket home. After speaking with a rude customer service agent, who made me wait for her to finish her conversation with her friend about what color she was getting her nails done after her shift, I was informed that Delta over booked the flight by about 15 people and it was entirely random who got a standby ticket. I booked this specific flight, 6 months earlier, because I wanted to be home at that time so i could be at work the next morning. But the Delta representative assured me that if I couldn’t get on the flight, they would compensate me, but could’t tell me what i would be compensated after I asked if i would get my money back for the ticket since I would not be on the flight that I paid for specifically.
Worst customer service I have ever seen from a business, no organization and no communication. I realize it’s standard procedure to overbook flights, but by 15 people?!
It’s worth it to pay the couple hundred extra on international flights and fly British Airways.
Never again, Delta.

Worst customer service in the history of Travel! We were trying to fly our grandkids form Minnesota to Phoenix for a visit and my son’s vacation schedule was changed. Delta charged us $ 200.00 per ticket to change the dates of the flight. How do they justify this policy and what year is it at Delta Airlines? The policy to charge $ 200.00 per ticket is almost mean spirited. Nice work Delta!!!
Hello Southwest Airlines

Expect rude Staff, and they are very UNSAFE. The Management acted like a HOODRAT, wow, hope I never go back through these HOOD’S, WOW!

I fly quite often and definitely enjoy flying Delta. Though my flight was delayed making my connection time tight Elisabeth at the agent counter did everything in her power to make sure I made it on time. She checked other flight times, she checked other airlines and when nothing worked for my time schedule she contacted my flight attendant and let them know that my seat needed to be moved to the front. Elisabeth’s positive and friendly attitude made my stress level go down. She had impeccable customer service.

I hadn’t flown this airline in quite a number of years until just recently. My family and I had to fly back home to Wisconsin for the celebration of my great grandmother’s centennial (100^th year) birthday. In my search for reasonable airline tickets, Delta was coming up as the cheapest with a connecting flights, the 1^st in Detroit on the way there and the 2^nd in Minnesota on the way home. Our trip was from 3÷26−3÷30 from PHX to ORD. The flights were enjoyable especially the first one. The plane was equipped with great amenities such as Wifi, charging ports and In-​flight entertainment (TV & music via Delta Studio). There were touch screens on each seat with the option to even track your luggage. Overall this was a great plane. I must also say that the in-​flight crew was great and they offered superb service. I will definitely choose to fly Delta more often.

From the ability to carry on a bag to arrival time to revised arrival time, a lot of broken promises from Delta today.

Delta had several good flight options in and out of Phoenix. I was able to catch a red-​eye to go back east. In addition, the airfare was pretty good. I was also treated well at the airport and thought that the service was good.

I loved Delta at LAX and at PDX but it’s just not a very strong presence in PHX. My review here isn’t about Delta on their flight quality or service but related to the Delta terminal 3 at PHX. I think it’s fine flying into PHX on Delta but probably better to fly out on a different airline.
They did not honor my TSA pre status even after reminding them the pre listed on the boarding pass. Ended up having a terrible experience going through security — and lost a lot of time.
They also don’t have any lounges so don’t expect to get any work done or peace and quiet if you have a layover or are early to the airport.
Also there are hardly any shuttles between terminal 3 (delta) and the rental car return center. I saw five terminal 4 cars come and go by the car return place before finally a shuttle came to pick us up to the terminal.
Also signs inside the terminal are not very well displayed –I.e. general gate signs, monitors, etc.
I definitely did not feel like I could plan out my trip in and out of PHX Delta within what I had initially expected as reasonable. Do yourself a favor and fly US Airways, Southwest, or another airline out of a different terminal.

Par on service, flight times, plane experience
I had not flown Delta in a few years. Nothing remarkably different, but will say that their customer service on my departure and arrival were much better than past experience… which is the reason I stayed away for half a decade.
Bag fees are too much, but seats seem a tad roomier. And ultimately, my bag and I arrived A-​OK!

First time delta out of PHX and wasn’t to bad. F class as usual is overrated domestically and overpriced.
Service from FA’s was pretty decent and the newer planes are nice with great PE systems.
Out of all domestic travel this definitely ranked pretty high (although that’s not saying much).

For international travel, Delta is the way to go! Seats were roomy enough and comfortable enough (economy). I loved the in flight entertainment. The in flight entertainment had many choices and many choices were complimentary for international travel. New (sealed in plastic) pillow and blankets were provided for each seat. The inflight meals were not bad at all. I give them a ⁴⁄₅ stars because there check in process was horrible! Completely un-​organized and took forever! Multiple lines, no directions – pure, frustrating chaos!

As long as the flight leaves on time and arrives safely to its destination, things are A-​OK with me. How anyone who leaves close to on-​time and arrives safely could give an airline a 1-​star review is beyond my ability to comprehend. What do you give if something goes wrong? If You sit on the tarmac? The toilet overflows on your 5 hour flight? There are no negative-​star reviews. *shrugs*
From Phoenix, I am satisfied with the gate attendants and the service I have received on my flights in and out of PHX.

PHOENIX GATES ONLY: Okay, so I like Delta as an airline pretty well. I am Platinum with them, but I’m not reviewing Delta corporate in this review. Im just reviewing Delta’s gates here in PHX. Also, disclaimer, this isn’t a «grumpy» review, the service is fine and Im not mad at anyone, this is data driven around the comparative offerings. (Delta operates about 5 – 6 gates here in PHX). The situation is not good:
— One restroom with a tiny entrance and exit, always crowded in there and you bump elbows coming in/​out
— Food: Wendy’s and a tired «Cantina»
— No bookstore
— No soda stop/​drink stop
— No coffee store
— No bakery
— Gross worn out carpets
— Crowded wait areas with few seats
— 2 charging stations per gate (I counted them; it only took a moment to double check)
Delta, when you get a minute, would you pretty please update your gate area here in PHX, to the extent you are able? Thanks, Lee