David’s Bridal

Terrible customer service, and the place just felt dingy. I felt like I was at a Ross, not exactly the vibe I wanted for wedding dress shopping. I went in for my appointment, and arrived about ten minutes early. There was a short Hispanic young lady who brushed me off, and told me to sit and wait. Then she got on the phone for about twenty minutes, which I understand she can’t help. But as soon as she hung up, I stood up and walked over to stand in her line of vision since it was now ten minutes past my appointment, and I already told her I only had an hour. She ignored me for over a minute, then (very condescendingly) acted like she didn’t recognize me and I had just walked in the door, even though I had been sitting in front of her for over twenty minutes. That was irritating.
She finally paged a girl to come help me look at dresses, but the girl was doing two appointments at once which was PAINFULLY awkward. I have to say that the girl who helped me was very very sweet and I did feel bad that she was rushing around so much. I finally just started taking on and off my own dresses and clipping them myself, because I was in a hurry and didn’t have time to be coddled.
None of the dresses really wowed me, and the girl only let me try on 3 so I left after the third. The only other thing I didn’t really like was that she said she would put the dresses in my portfolio with them, but she never did. A few days later I went to the Scottsdale location, and was very impressed by how clean it was and how friendly the ladies there were. When I told them about my bad experiences at this location, they did not act surprised and said they heard those complaints a lot.
Although my attendant was great, everyone else at this location was just poor at customer service. It left a sour taste in my mouth, and I will definitely only go to Scottsdale after this experience.

Customer service here is very poor on the weekends. Large, typical selection of dresses. If you are looking for out of the ordinary or «different» this is not your store. They don’t have dresses in the store that they have on line. Don’t get your hopes up, they didn’t even bother to let
Me know if or when the dress I found on line would be in. If your looking for cookie cutter, this is your store.

This store is a complete joke from alterations to the store manager!
1. My bridesmaid dress was hemmed short, uneven and they took up the train. They offered to reorder me a new dress but then found out there wouldn’t be time before the wedding. Sold me the display off the floor. The dress had snags, makeup and open seams. I was told the dress would be cleaned, fixed and hemmed.
2. Came in to pick up the dress which I never received a call it was done…
The dress was hemmed but not cleaned or fixed! The store manager argued with me saying it was a brand new dress that was ordered for me which I had pics of all the flaws. Now I’m asked to come in a 3^rd time! It’s suppose to be done today but again no phone call.

TERRIBLE CUSTOMER SERVICE!!!
I wish I could give this a zero.
I made an appointment this afternoon to try on wedding dresses. When I showed up for my appointment on time there was a line with walk in brides ahead of me.
After waiting in line for 15 minutes to check in, a gal at the front took my name and told me to go pick out a few dresses that I liked.
I had already pick quite a few dresses off their web site that I liked but they didn’t even care to look at those.
After about 45 minutes without any help we wanted to leave.
When we went to the front to give our appointment to another gal who has walked in, the manger told my sister she was trying to get us in, In a very rude tone of voice.
I was so done. I thought trying on wedding dresses was supposed to be a great experience, but it definitely was not here!!!
I wouldn’t even waste your time making an appointment or trying on dresses at this location.

This rating is based on our consultation and wedding dress fitting session for my best friend. Our appointment was at 9:30a and although we were running a few minutes late, all of the ladies who were in the store greeted us and quickly directed us to the showroom area to view all of their wedding gowns. Lani (who was AH-​mazing) introduced herself, as we were browsing and told us to choose (3) gowns for the fitting. After we chose our top (3) gowns, she took those to the dressing room and proceeded to take measurements of my friend while me, her mother and sister waited patiently.
My friend tried on a total of (3) dresses and one dress was a gown Lani had personally picked out once she knew the style of dress she liked. Lani was VERY professional and knowledgeable of the various dress styles, materials, cuts, designers, etc. My friend ended up saying «yes to the dress» Lani picked out for her and I could instantly tell she LOVED her dress. Lani made us all feel very welcome and had answers to every question we asked (even about bridesmaids dresses). I was surprised at how much thought and attention Lani put into my friend’s session. She was Mindful of her budget and made us feel like we were the only people in the store at the time. The seamstress also came out to look at my friend in her dress and gave her recommendations of alterations.
Lani thanked her for allowing her to be part of this special moment in her life and told her to «ring the bell» after she said «yes to the dress». We enjoyed our experience so much that we scheduled our bridesmaids dress consultation for next month with Lani.
We were not disappointed with the service provided at this particular location at David’s Bridal. I would highly recommend requesting Lani for your consultation needs. She is very honest, genuine and will be sure you leave finding THE dress and not A dress!

Lani helped my sister pick out the perfect dress for her. There was no issues at all. Great prices. I didnt think my sister find a dress today but she did and was pleased with the customer service Lani gave. A+ not sure why the ratings is low because everyone was extremely friendly. Bride dress is done now time for Bridesmaids.

I feel very fortunate to have gotten Janelle as my consultant. David’s bridal wasn’t my fist choice to try on wedding gowns because of all the bad reviews i read on Unilocal,but my mom was in town for the weekend and it was the only place that was opened later during the weekend.
I had a great experience, Janelle was awesome she made me feel so welcome and comfortable. She went above and beyond for me. She is very personable and knowledge. My mother and I even went back the next day to try on a few different styles we didn’t get around to the previous day. Janelle never once made me feel rushed or pressured to make a decision. I highly highly recommend requesting Janelle when making an appointment!

Wish I could give this location a 0 for customer service. Visited today and will not be returning.
Yes, I can tell you are busy in the store and yes I was a walk in. I approached lady who stands next to sign in lists (older blonde woman with glasses). She didn’t say a word. Then I asked if I could look at some dresses to try on, she said «give me a moment» and didn’t come back to check on me. As I was waiting to talk to «any» employee in the store, another woman came in and said she was a walk in to lady by the check in. The older lady began to type in her information, as I’m standing around with dress’ waiting to talk to someone. I was at a loss for words, as she didn’t come look for me and didn’t place my information into the computer. I had already been standing around without being approached by anyone in store for 20mins!
Not a single comment of welcoming me into the store. Not a single comment of we will be right with you or would you like to make an appt? I stood around looking, with stylist walking right next to me in search for dresses and 0 eye contact. Not a smile or a word.
Thanks for the unprofessionalism and letting me feel unwanted, while looking, waiting in your store. If anyone asks where I found my bridesmaids dress, I’ll say «not at David’s Bridal».

If I had the option, I would give this store 0 stars. I’m going to preface this review by saying that I love my dress and I’m extremely excited about it, but I would NEVER encourage ANY bride, bridesmaid, anyone, to buy their dress at David’s Bridal. Some of the worst service I have ever received, especially in such during what is supposed to be an exciting and beautiful time in my life.
A few months ago I found a dress online through DB that I loved, so I called this store location closest to my home to see if they had it in stock. They said they did, so I asked if I could just drop by and try it on. They said I’d need to set up an appointment, so I scheduled for the next day but let them know it would be during my lunch break so I would only have 30 – 45 minutes. The next day I arrived at the store and got signed in at my appointment time. They asked me to browse while the stylist got things ready. It took ~30 minutes for the stylist to finally come get me, and she sat me down and started asking me details about my wedding. I let her know I was on my lunch break and just wanted to try on the dress I had called about. The stylist seemed to get upset with me and annoyed. She said that just trying one dress can take 30 minutes. I said fine, and the dress I tried on turned out to be the one (it took 5 minutes to put on). The stylist was pleasantly surprised that I found my dress and had me ring the bell. She told me it would come in at the beginning of December and we would probably do a fitting in February, then March and April for my April wedding. She encouraged me to make an accessories appointment where I would be able to try on the dress again with different accessories. I scheduled it for a couple months out when my MOH was in town so she could see it.
Fast forward a couple months to my accessories appointment. My appointment was for 11am, when the store opened, and we had gotten there a few minutes early. We waited outside (where employees saw us), and the doors finally opened at 11:07. The employee didn’t apologize, but just said, «Hi Ladies…» I signed in, and the lady asked me my name, phone number, email, and what my appointment was for (like it wasn’t even in their system). She said, «Okay so you’re looking for a veil…» At the time I wasn’t even planning on a veil. I responded, «Um, no… the stylist asked me to set up this appointment months ago so that’s what I’m here for. I guess for all different accessories.» She asked me, again, to browse while the stylist got ready. My mom and MOH looked at dresses for a HALF HOUR, and it was 11:30 when I saw my stylist and confronted her. She acted like she was SO happy to see me and was so excited for our appointment. I went along with it and she started walking me through all the bridesmaid dress options. I told her I was having my bridesmaids find their own dresses. She started telling me how risky that was because different fabrics photograph differently and different shades and blah dee blah. I told her that was completely fine by me. The mom and MOH found a couple dresses to try on, and asked about ordering online. The stylist started ranting about how horrible
is and how they should NEVER order through there. She said that trying to return something is like calling a credit card company — you can never get someone on the line, and the stores don’t take returns from online.
She finally walked me over to the accessories area. She seemed like she was busy doing something else the entire time. She was showing me the few shoes they had and the veils, but said we would just have to wait until my dress came in to try it on. I asked if I could try on the dress. She asked which dress I had bought (shouldn’t she have this written down???), so I explained my dress and showed her the picture of when I had tried it on last time. She said, «Umm… well we don’t usually do that at these appointments… and it can take awhile. but I’ll see if I can find it.» She only had a size 14 (I’m a 4 – 6), so I didn’t get to try it on. She then explained that when my dress comes in I need to ask for a complimentary fitting and then we could look at more options for accessories. That confused me, since she had asked me to schedule the accessories appointment in the first place. She then said that alterations would happen 8 weeks before my wedding (which differed from what she said in the first place). I found a veil that I really liked, and she totally pressured me into buying it. She told me that if I didn’t buy it today it could very well be gone tomorrow. I wasn’t even planning on buying a veil, but this one matched my dress exactly so I ended up buying it.
I’ll be sure to update after my dress comes in and I have my complimentary fitting. Long story short, I’m relieved I found a dress I love at a reasonable price, but have had some of the worst, inconsistent customer service of my life. Please, brides, don’t even CONSIDER going to DB.

This store has horrible employers. The week before I made my appointment I went in to the store to check it out. I new my size and found one I liked and asked for my size well the lady who I asked pretty much took the dress from my hand and put it back while saying that I shouldn’t assume my size and I should wait until I got sized with a stylist. She could have just been nice and given me the dress in my size. The following Saturday I went in for my appointment and I was helped by a really nice stylist. She pretty much knew which dresses fit well for my body. I had a budget which I told her about but when I asked her for a dress that was a little higher in price she basically said that she didn’t want to show me something I wouldn’t be able to pay for and ruin my dreams. That was the first thing that pissed me off. After I told her I still wanted to see something higher in price, I began to try them on. My mom, niece, sister and I had our own station and when I walk out from the the fitting room another stylist had moved my sister and taken our chairs and fitting room without notice. They made my mother feel bad and told her she had to move. This stylist could have easily taken the fitting room and station next to us which was completely empty or she could have been nice and asked us if we could move over because I can understand if they had a big group and needed more space. They however, did not have a big group and they simply removed our things without asking. The stylist and the customers were so rude to us we had to leave. My stylist was very kind but she did not do anything to stand up for us. I would not recommend this location to anybody.
(I am writing this review because after reading some of the reviews here I can see I’m not the only one who had a bad experience. Don’t let them make you feel bad like they made us feel)

Update! David’s Bridal has offered for us to choose another dress that’s in stock (which isn’t an option for us because of alterations) or provide a refund. While I’m still not excited about the dress color being wrong, the bride said it will work and the manager did apologize and worked with her district manager to find a solution.

This rating is for the alterations department since I ordered my dress at another David’s Bridal. When I went in there was a small section to get changed. Once I put my dress on, they realized my dress was too small by just a smidge (I had ordered it online). They helped me out by exchanging my dress for the next size up and it was perfect. Just a little loose but it is always easier to take in than let out.
The woman that did the hem work on my dress was great! She was super friendly and made sure everything was perfect. My dress was very puffy and had multiple layers but she did it wonderfully. She also added a train as well. While my dress was being altered, it was a little hot in the back room. This made me extremely sweaty and uncomfortable. I hope in the future they add a fan in the room. Luckily the woman who was hemming my dress gave me a mini paper fan at least.
The price was a little high but they seem to know what they are doing. I’m picking it up a week before the wedding so I’m hoping it’s perfect. I cannot wait!

My experience with this Davids Bridal goes back to my first appointment in January. The sales woman I had was not helpful. She didn’t take my measurements at all and was surprised that I didn’t know my dress size. I gave her my price point and what I wanted in a wedding dress and then we began our hunt for my dress. She tried to find dresses that I liked and pulled a few. She put me in a dressing room (which was very tiny) and then left. My friend had to help me (two six foot tall girls in a tiny room required contortionist efforts) in all the dresses I tried on, which were all small. My mom had to hunt the lady down to tell her they were all small. She took all the dresses and then never returned. My bridesmaids that came with me went looking for dresses that I might like in my size while we waited for our sales lady, who still never showed up. I ended up finding my dress based on what my friends found. When I found a dress I liked our sales lady finally showed up to get the tag number and give me the price of the dress, which I was very happy about-​$ 99 (hence the one star rating).
Fast forward nine months to alteration time. My appointment took forever!!! I had to wait an hour just to have someone start the appointment, and I came a few minutes early to my appointment time. Then the lady started and when it went through a second opinion the alteration was changed again. Luckily the second opinion helped and my dress fit very well. At the time of the appointment I was told that when I came to pick it up they would look at the fit if anything needed to be adjusted they would do that, then they would clean and steam it.
Fast forward to pick up time (a week before my wedding-​9/​23/​15, wedding is 10÷2÷15). I go to pick up my dress and get it right away. At first glance it is slightly wrinkled, I figure no biggie they are going to steam and clean it anyway. Had to wait to find someone to zip me up, even though when I walked back there there were a ton of people who mysteriously disappeared or didn’t speak English. I’m zipped up and it’s too tight around my ribs to the point I can’t breathe. I tell the sales lady that it’s too tight. It wasn’t that tight when I came in for my fitting. I also point out that it’s bunching around my waist like they took too much out. I told her they were only supposed to adjust the waist area slightly and bring it in around the small of my back but that my chest area is too tight. She proceeds to tell me there’s nothing she can do. She asks me when my wedding is and I tell her next week. She then says, «I guess diet then». I’m floored! Who says that??? I’m so upset that I can’t think or talk so I just ask her to unzip me so I could leave. I pack my dress up and look at the stitching. They brought it in too high on the back, but there’s nothing they can do apparently. I then asked the sales lady when I can pick up my dress after they steam and clean it, she said they already did that-​but it’s wrinkled!!! She must have «not heard me» because she went behind the curtain and didn’t come out until another customer came out to have her dress looked at that was altered.
I’m so disappointed in my overall experience there. I wish I would have read reviews prior to coming here as I see I’m not alone. My sister in law had such a good experience that I thought I would too. This was supposed to be a great memorable experience but I was extremely disappointed. I guess in this case you get what you pay for. I will not recommend this place to friends and family and I will NEVER come here for formal wear ever again!

Horrible customer service. Our stylist for bridesmaid dresses did not help at all. Showed no interest in to what my best friend said she was looking for for us bridesmaid. The stylist never came back to check on us or anything.

I just have to say that Janelle is absolutely the best consultant here! I have made three appointments here and she is was the only one who was focused on my party the WHOLE appointment time. The two previous times the consultants would help me for the first few minutes and then they would get distracted with another customer. During my first appointment my bridesmaids had to help me get into and out of the wedding dresses because the consultant had disappeared. My second appointment was for the bridesmaids and we had to go pick dresses ourselves off the rack and she never even measured my bridesmaids. However, for my third appointment Janelle was very helpful. She measured my bridesmaid right away and picked out the dresses for me. She never disappeared and made me feel important the entire time. If you come here I recommend that you request Janelle, she is by far the best!

So I don’t know why I keep coming back cause first they would not return my wedding dress cause it was pass the 6 month mark. It didn’t fit thanks to the lady giving me the wrong size number. Now I get my bridesmaids dress there and once again they talk some one in to buying the wrong size (my sister.) she insisted with the sales lady that she was a size 2, it fit great no issues at all. The sales lady told her she was wrong over and over again until she agreed to a size 4. Guess what when she got the dress it was to big. Clearly David’s bridals people know what fits you more the the person wearing the dress does. I think they all need a crash course in size and measurement cause this is getting old. Or they sell you the wrong size so you pay for alteration, cause the lady kept saying if it’s to big we can alter it. Why not let people buy the correct size the first time.

Had such a great experience with LANI. She listened to all my wants and needs & within minutes had several dresses to try on that we’re all beautiful. She made me feel at ease with such a big purchase and will be making an appointment with her for my bridesmaid dresses next. Thanks LANI!

I went to this location for my first time trying on dresses. I set an appointment and waited patiently, even though I didn’t get a stylist until 45 minutes after my scheduled time. My stylist was working with numerous other women, so the whole time, it was me and my mom pulling random dresses and squeezing into them because I didn’t know my size in bridal gowns (which happened to be 2 – 3 sizes larger than my street size, I learned). My stylist pulled a total of TWO dresses for me. TWO. The rest were ones I hated myself in, that I had ignorantly picked off a rack. My mom and my family were very frustrated the entire time because we couldn’t find my stylist most of the time and she wasn’t helpful at all when we did get her. Then, as I was still trying on dresses, she came to tell me that she was leaving for lunch and if I needed anything, to find her. Now, if she’s on lunch, how the heck am I going to find her?!?
I knew I most likely wasn’t going to find the dress, but I thought I would have at least come out with a little more knowledge on wedding dresses. Instead, I was left crying and frustrated in the dressing room. I will definitely look elsewhere and encourage friends to look elsewhere.

I decided to make this my first stop on my never-​ending quest to find the perfect wedding dress. I thought this would be a good place to start since it would have many different styles in a variety of price points. Unfortunately it was a very disappointing experience.
First, when we walked in I got the same feeling I have anytime I go into Sears. The carpet was dirty, the dressing rooms were barren, and it smelled like feet.
Second, our consultant seemed to be clueless. I gave her a few ideas about what I was looking for (a-​line, under $ 800, illusion neckline or sleeves). She really struggled finding anything that fit these requirements. After I tried on 3 dresses and wasn’t impressed she asked «Well, what do you want to do?» Really? This is my first time trying on dresses. I’d like to try on a few more.
Overall it was a very uninspiring trip. My hopes were probably too high, but I had expected some small degree of pampering. Instead it felt like I was inconveniencing the salesperson with my «outrageous» demands. Also, the selection of dresses wasn’t as large as you would think. If you want an inexpensive strapless gown I’m sure you could find something. If you want anything else you would do better elsewhere.

I took my friend to David’s’ Bridal today for her first experience of trying on dresses. We didn’t have expectations to find something on our first day shopping, but we actually found a surprising amount of dresses that we both really liked!
I am not sure if this is the best place to go if you want a ton of attention — they are very busy, and the staff tends to multiple girls at the same time. The changing rooms are small and close together. There are plenty of chairs though and plenty of mirrors.
I wish I could remember the name of the girl who helped us because she was very friendly and a good sport — she even let *me* try on dresses, knowing very well that I was not the one getting married. My daughter, who represents the many flower girls for the wedding, legitimately tried on dresses, but I am sure the sales representative knew she was also «playing» when we tried on matching dresses. This made the whole experience a lot of fun, and we walked out feeling excited about the dresses that we saw.
I think in this case, having the right sales rep makes all the difference. Based on other reviews, it sounds like we really lucked out.
The dresses were also really cheap, the most expensive one we liked was $ 1300, the others were in the $ 500 range. I almost walked out of there with a $ 30 tiara because it was shiny and yet so cheap (so okay, and fake)…but luckily I remembered how old I was and put it back.