Custom Bilt Metals

If you want metal on time or honest/​courteous customer service, DON’T GO HERE! My sister was in town for three weeks and needed some custom metal cut to complete a two day job while here. She tried to order it before she got to town, but they needed more specific information than what she had, and said they could have it ready in one day anyway, so might as well wait till she got to town.
So she waited till she got to town, put in the metal order on 12/​21, and they said it wouldn’t be ready until Jan 3, or Jan 4 at the very latest! Bill, the sales person she spoke to at that point was actually very nice and helpful, so we worked it out so she’d have just enough time to complete the job before leaving Phoenix, albeit having to pay over $ 100 to extend her plane ticket. We hear nothing, so she tries to call on Jan 3 and only gets voicemail. She calls on Jan 4 and her salesperson, Bill, «doesn’t work on Fridays, and didn’t leave any information about the order.» They gave her Bill’s cell phone number and are of very little help. Well Bill doesn’t answer and after 3 or 4 times of trying to call him, my sis calls back. The receptionist doesn’t know anything but is somewhat sympathetic and says she’ll look into and call my sister back.
An hour later, still no word. My sister calls back and finally gets through the the general manager, Jim Cherry, who very unkindly tells her that there is no way he’s going to have the metal done till the end of NEXT FREAKING WEEK!!! My sister will already have left town at that point, and that does us no good at all. She almost lost this job and client over their fuck up!
What kind of place IS this??? You can’t just tell someone it will be ready on a certain day and them give them one hell of a time trying to find out that YOU fucked up and YOU don’t know how to run a business and YOU can’t have their product ready. Well my sister may be a good metal roofer, but she doesn’t really have the bitchbone in her body. But I do. So I called him up. I wasn’t really planning to be mean or difficult, but I did plan to set the record straight. Well they passed me around to all of the staff till I finally got back to General Manager Jim Cherry again. He was good and mad at this point and was really just about the biggest asshole I’ve ever dealt with personally or professionally. I may not have been as polite as I normally would be, but I know I was in the right and he was acting like I was being unreasonable for wanting the product I ordered on the day they said they’d have it! I’m reporting this company to the Better Business Bureau, and encouraging you to go out of your way to avoid them should you need any custom metal work done.