Cox Residential Digital Solutions Store

Not a fan of Cox as far as cable goes, but the internet is fast.
I came to this location to turn in all of my equipment when I moved.
Took no time at all, and got a receipt.

I had an amazing experience at this location let me start by saying the moment I walked in I got greeted by an employee named Jon he walked up to me and shook my hand and people just don’t do that anymore he was very helpful I told him I was wanting to rent a modem he informed me that I would save more if I just bought one and I let him know I didn’t have the money today to purchase one he said no problem we can put it on your bill and I had no idea that was even an option! He then proceeded to tell me once I’m all connected to come back and see him and he will upgrade me to the contour at no extra charge! I work in the customer service industry and I must say Jon was a perfect example of excellent customer service because of him I will recommend cox to all of my friends and family!!!

The wait is insane at this solutions store. Prices are so high. Wish there was a competitor.

Dealing with the salesman at the store was decent enough. Overall Cox is shady and a rip off. When we went to «self-​install» (we were charged for a self-​install kit) it was not working so my husband called up Cox and she said they’d have a service guy come out the next day. My husband asked her if there was a fee for the guy to come out and she said «No.» The guy came out and set up the TV for us. BUT majority of the time the receiver doesn’t work with the remote where I’m 10 feet away or 2 inches away. The guy blamed our TV and said that it emits some signal that blocks the remote from reaching the receiver and that we have to angle our box so that it’s at a 45 degree angle. Mind you — this did NOT fix the problem. Then I got a bill in the mail yesterday and we are getting charged for the guy to come out (for a professional installation) and set up the TV. Not only will I not recommend Cox to other people, I will go out of my way to tell them to stay away from this company. Horrible. Do not use. Counting down the days until our contract is up. Seriously, use any other cable provider!

Visiting this store is worse than being on the phone with these damn idiots. Wow! I waited at their store for 45 minutes just to return my modem.

Awlful service. If you are planning on coming here better give yourself at least 2 hours of waiting time. Unbelievable. Even just to drop off equipment. There’s about 2 to 3 people working at a time and about 15 people in line waiting usually. Other cox stores are not like this. Save your time and go to another store.

I spent over an hour on hold and after no solutions were offered, only further disappointments — can’t use someone else’s modem that’s no longer a customer, don’t know speeds needed for Netflix or how my speed compared, no explanation as to sudden drop off in quality and consistency of Internet. Overall, another disappointing experience. Service has been canceled and a 6 year relationship terminated since you obviously do not care enough to keep it.

Went in today to sign up for internet/​Wi-​Fi service and was in and out in less than 15 minutes. Was greeted immediately as I walked in by a gentleman named Allie. He was courteous, friendly and knowledgeable. I told him what I needed and he got it done. They will be here tomorrow morning to install everything and then I won’t have to do these reviews on my phone anymore. Hooray! Any who, I would suggest going mid afternoon during the week to avoid long waits. However, there are a couple couches and tv’s to watch while you wait so that’s a bonus.

I was in this store THREE times in the past 4 days because my internet wasn’t working. This employee Monica was of NO help. I payed off a balance that I owed and payed $ 30 to reactivate my internet services. Monica said my services were never turned off so it should work when I got home which it did not. I called cox and was told that my modem isn’t working because it was showing as unreturned. So I returned it back to Cox where Monica again «helped» me and she assured me the new modem would work. Surprise! It did NOT. She didn’t even give me the right cord to hook it up. So I went back once more, got the right cord and STILL it would not work. So I called Cox & they said it was because no one ever scheduled to have my services turned back on. THANKS A LOT MONICA! This has been the most frustrating past few days. I did MY part, now do YOURS!

These people have a hard job. People complain about things all day long. I love this store and their people. Super patient and nice.

Do not do business with Cox in any capacity! I used them for a few years and when you sign up for their internet for premium package expecting certain minimum speeds they don’t deliver and they don’t tell you and bill you for what you have signed up for. Also if you call and complain they will tell you that they can send a service truck out but if the issues has resolved itself and service may go in and out then they will charge you $ 75.00. I called their customer service number multiple times and not only did I not get any help the customer service person refused to allow me to speak to a supervisor! Don’t agree to any contracts by phone as I agreed to a 12 month agreement but their sales rep entered it as a 2 year agreement and because I did catch it within 30 days I was told if I cancelled Id be charged an early cancellation fee and reported on credit and it does not matter that nothing was signed! DECEPTIVE AND SHADY BUSINESS PRACTICES ALL THE WAY.

The store isn’t anything spectacular, but it does conveniently serve my needs.
I can’t fault the store itself for my less than stellar feelings toward Cox. Cox is an alright cable provider. Not great. But considering like most cable companies, it has a monopoly on the local market, it could be a whole lot worse. I’ll also give cox credit for having so many stores like this set up all over the valley instead of forcing customers to order everything or go one central location.
The store itself is set up nicely. You walk in, someone (or yourself if they’re too busy) can enter you’re name in a computer and they will see you as soon as they’re ready. It would be cool if you could set up an appointment online like the apple store, but I digress. There’s plenty of overpriced accessories you can also pick up while you are there if you’re too lazy to go to the Target that’s a two minute walk across the parking lot, or if you don’t want to drive to a Best Buy, or order something online. The employees do a pretty good job of taking care of anything and getting customers in and out as soon as possible.

I went in today and I have to say the service was excellent!

Went here on ½/​12 to find out they were taking a 3-​day weekend, so i came back today. THE PLACE WAS PACKED full of people wanting to return/​exchange receivers as i was because i got fed up with not having the service being functional.
the only good things that actually came out of this 45 minute wait was getting a brand-​new cisco receiver, which still didnt fix anything. called em up, and they refreshed the signal which helped for about 5 minutes before screwing up some more. now i have a scheduled technician visit tomorrow… it’ll probably either a crotchidy old man, or a younger man telling me to quit complaining because there are less fortunate people who dont have cable even though i’m paying dearly for my services. once again, i am VERY disappointed with cox communications. Wish me luck on the appointment!
–UPDATE–
the Cox Tech (a stocky redheaded guy) finally got here an hour late, and comes in with a hell of an attitude, acting like he knew everything and the problem was my fault, blaming the receiver not cox as well as being told on the phone that he would bring cords and a ladder, upon getting here he said if it needed a new cord that i would have to schedule another time because he was on a schedule that didnt include that. after all this bullcrap and proving the box was not entirely the problem, he changed the head of one of the cords connected to my HD DVR it fixed the problem slightly. so he went and changed the receiver and blamed the receiver for being glitchy, new and giving off too much noise in the signal he finally got it working good enough he ran on out to his truck, started to leave and i realised he left one of the other tv’s and the modem still unplugged. so i called him back in and upon repairing he growls and says «god, im soo stupid, i left the other things unplugged. i bet by now you think we probably just come in and fix one thing by breaking another, well thats not how we work.»… pfffftt could’ve fooled me, upon fixing this issue he runs back out to his truck and takes off, and after getting a complaint from the watchers of two of the other tv’s i call him back again and he came back in and fixed them.
also forgot to add, the third time he came in he blundered through my house knocking things down, including a once-​expensive camcorder. but being the nice person i am, im going to overlook it.
he also said the new cisco Explorer 8642HDC (that cox is giving EVERYBODY) he said there is a well-​known widescale issue with the recording and playback, and that there should be a fix within a week. sounds great, cox giving out a box that THEY KNOW is broken.
once again, i am very displeased with their service, customer service, and technicians. and i would most certainly not recommend cox to anyone.

I’m raising my right hand and swearing that I am not making this review based on Cox cable/​internet service for my home (Although that is 1 star at best as well!!) :)
So I show up at the place for two reasons. One, to return one of their many defective boxes. And two, to try to get a credit history on my bill that I was unsuccessful in doing over the phone the day before.
First of all these places (not just this location) are complete zoos. If they’d spend as much resource on staff, well trained staff at that, as they do on making it look so pretty, perhaps things would improve.
The ‘greeter’ tells me what I need to do with the box, so I do. That took about 20 minutes of waiting and arguing, but it eventually got dealt with.
When I asked for a credit history, for a new loan I am getting, that’s when things got real fun. Over the phone at the call center, I had absolutely no luck even getting the person to understand what I needed. So I figure while handling the box issue I’d kill two birds with one stone. I explain to the ‘greeter’ I simply need a 12 month print out of my bill showing I have not been late some sort of official Cox letterhead.
Greeter: Go online and print it there.
Me: Sorry that won’t be official, I’m sure you guys have records of these things, it can’t be too hard to print something? Most utils etc have a form letter for this.
Greeter: It will be $ 10 for the same thing you can print online.
Me: Will it be on Cox stationary?
Greeter: What do you mean?
Me: Paper bearing the Cox logo on it, at least.
Greeter: No, just paper from our printer.
Me: So as I mentioned, I cannot just print it from home as it isn’t official, it also doesn’t denote whether you were late or not just simply that you paid. Do you have any way to work with me here?
Greeter: You should try calling the billing number on your statement.
Me: (Grabs the kids and heads out the door)
Thanks for nothing Cox! I cringe every time I pay your bill!