Coolwater Pool & Spa LLC

This is the second time his company had to come out to work on my pool. Each time they came it was due to a service call on our homeowners Warranty plan. Each time was the worst experience we ever had, not only with customer service, but on site with installation and diagnosis. They would not return our calls, after leaving multiple messages, the parts always seem to be wrong ones that were ordered, and it took them weeks to do a job that should have took one day.

I wish there were a 0 stars rating on here. DO NOT USE THIS GUY FOR ANY REASON!!!
Scott is completely un-​professional, I have called this joker a half a dozen times, left voice mail and he has NEVER RETURNED A SINGLE CALL.
He cashed my check for service within a week, and disappeared. I received notice from the home warranty company that the part came in stock last week and Scott has not called to schedule service, the HOA company (2 – 10) is now sending out another contractor because Scott HAS NOT RETURNED THEIR CALLS.
DO NOT DO BUSINESS WITH THIS GUY HE IS UNPROFESSIONAL!!!

I wish I had the choice of less than one star. So far four phone calls, no response. They did repair a pool pump however I had other questions and of course no response. At this point I have had the work done and have no bill, no statement. I was told to call their number but like I said no response. The message says either txt or email. I want to talk to a person. Check our their BBB rating if in doubt about this company. They will never be allowed back to my home again. The first guy out had a real attitude, second guy better but neither one had a personality. I would give them zero stars if I had a choice.

Twice now this company arranged to have someone out at my house to fix my pool, and twice they haven’t shown up without so much as a phone call to explain why. The biggest problem is, because they’re supposed to be fixing something that THEY were supposed to do right the first time, they’ve already been paid by my home warranty company. My pool motor has been leaking HUNDREDS OF GALLONS of water (like a hose half on) every night for two months (since the last time they were sent to «fix» my motor) and they can’t seem to show up when they say they’re going to fix it.
You can’t ever get hold of a real person. Their voice mail says to text them, but then they don’t call you back. The only time I’ve actually been able to get hold of them is when I have the home warranty company conference call them. Then they say, «Yeah, absolutely, we’ll be out there Tuesday morning,» and then proceed to not show up.
After not fixing my pool motor properly the first time, causing it to leak PROFUSELY, then making arrangements twice to be at my house and not show up or call me back, I’ve had it with them.
Do not ever use this company. They’re unreliable, unreachable, and worst of all, when they do get around to «fixing» your pool, they end up costing you hundreds of dollars by being terrible at their jobs!

If I could give ZERO stars I would. I would agree with the negative comments. This company is a joke. It is like pulling teeth to get anything done. After a week and a half of dealing with these guys, having to call them almost daily, no one answering their phones, no one calling back. Nothing getting done, still having issues with pool.
This company is a nightmare! Finally called my Home Warranty to file a complaint and get another pool company to come ACTUALLY fix my pool!
AVOID THIS COMPANY!

Scott was great to work with. He responded quickly to the claim I submitted through my warranty company, called ahead, arrived when he said he would and took care of my problems. The warranty authorization took longer than I would like, but that is not controlled by Cool Water. Thank you Scott for all your help!

Avoid this company at all costs. They showed up with the wrong pump, rescheduled for the following Monday. Didn’t show up until Tuesday. Didn’t finish the job, and haven’t been back in almost a month. I’ve called them repeatedly and left messages because they don’t answer their phone. I’ve texted. No response to either.

This is the preferred vendor for my home warranty company. After setting an appointment for servicing an inoperable pool motor, the tech showed and removed my pump motor telling me it would be back in a few days. After a week, and several phone calls unanswered and messages unreturned, I was finally told my motor would be back. A week after it was taken, tech came out, reinstalled, and guess what? Same problem existed. Several more unanswered calls and unreturned messages my iritation level was high. I was surprised to find these ass hats did not have an entry on Unilocal.I searched Better Business Bureau, guess what? NINE complaints with the BBB and a revoked accreditation. So I am out my service call money and I do not have a working pool pump motor. STAY AWAY!!!