Commando Cleaning

OMG, not only did they cancel on me twice, the 1^st time was with a drunk voice message to tell me she dropped her phone in water and it is not working. This was at 9:55pm. Then later that night at 10:51 she texted me rrom the phone she dropped in water that she just left Urgent Care and is very sick and will have to cancel our Monday appt. Lol, she forgot she already called me with the phone story. She cancelled another day after that and that is when I called Groupon and they refunded me. Cancel once, no problem, cancel on me twice, you should not be in business! Zero stars is not an option. Business rule 101, don’t call after 9pm!

Bought a Groupon and they never answered. Thank goodness for Groupon’s refund policy. I left two voicemails and called a lot. I even managed to catch her once on the other line but she never clicked over or bothered to call back.
I don’t understand why they’re still offered on sites like Groupon or Living Social. This is clearly not a one-​time case.
Don’t buy it. Give your money to a business who actually answers their phone. Glad I didn’t get past the three day mark with Groupon or I’d be out a fair bit of cash.

DO NOT BUY THEIR LIVING SOCIAL DEAL! Scheduled them in the afternoon, never showed, called 3 times, emailed, finally heard back that they might be able to come the next day, no apology or explanation. So not use.

If I could give this company 0 stars I would! Unfortunately I didn’t do my research when buying something off of living social and it bit me! They didn’t return our calls for weeks and when they finally did they scheduled an appointment and no showed us! Haven’t heard from them since! Avoid them at all cost!

Like the other reviewers, I bought a special on Social Living. It took a week of daily phone calls to receive a call back to schedule. I scheduled for 2 weeks out, and on the day of my appt, no one showed up and I never received a call. Only when it was 20 minutes after my scheduled cleaning time, did it occur to me to check Unilocal for reviews of the company. Do not use this company, it’s a scam. I contacted Living Social and received a credit for the full amount within 48 hours.

I should have read the reviews prior to purchasing the Living Social deal. I had an appointment they didn’t show up. No phone calls returned. I would not recommend.

Would have given them no stars if possible since they were a no show. I scheduled them at least a month in advance and they simply did not show. I called and left a message to follow up but no return call either. Don’t waste your time with this company.

Like the previous reviewer, I had an appointment that turned into a no-​show. I purchased a voucher from Living Social and have now requested a refund. I am disappointed.

I had an appointment today at 1:30. They did not show up. Called and left a message at 2:30 it is now 3:30 and have not received a courtesy call back. Very disappointing… especially when they put their services on living social and never show up. I can tell by her tone that this wasn’t an important appointment when she asked if I have a coupon. Horrible customer services!

I had purchased a Groupon and had 3 appts that they did not show up for. The first time she called to cancel due to health reasons. The second time she no showed and I had to call and text to find out and the third time she did not show up or return phone calls. Horrible!!!

Like the other person who wrote a review, I had an appointment with them and they never showed up. A couple days later they finally called me back and rescheduled. Apparently they are «very busy“and scheduled me an appointment for a month later! SERIOUSLY!!! So a month rolls around and I once again I’m waiting for them to show up. They wouldn’t even answer my phone call. Don’t waste your time with this company!

I called in July to schedule a cleaning for a Saturday. I was told that the first available appointment was August 16^th, which I accepted. Yesterday no one came to clean my house. I called and left a message yesterday, but no one returned my call. I should have suspected a problem when I did not receive a confirmation phone call. I decided to try this company because I purchased a living social deal. Luckily I’m able to get a credit through living social since this company did not perform.

Do not waste your time or money on this unprofessional company! I purchased a living social deal and called to make an appointment three weeks ago. I requested they come prior to today, as today is my move out date. Kathy said today was her earliest appointment. I did not receive a confirmation call. I gave them a call yesterday in the morning to see if it was possible to change my appointment time, but if that was not possible I requested they call back to confirm the appointment already scheduled. When I did not hear back from anyone, I left another message towards the end of the day. I have not received a callback and they have not shown up. The scheduled appointment was over 2 hours ago. I have called several times today getting no answer or callback. I called Living Social and they were not able to reach the company either. Then I came here to see all these other reviews with the same experiences! I am now left scrambling to come up with an alternative and I am out of time. I stressed to Kathy that today is my move out date and this is just inconsiderate. If they couldn’t make it, a professional company would have made a courtesy call. Don’t use!!! I hope Living Social will not allow this company to post deals any longer.

I had an appointment set up today at 11 AM. They did not show up. I contacted them at 11:15 AM to see if they were coming they did not answer the phone nor did they return my phone call. I called again at 11:30 AM they did not answer. it is now 1230 and I still have not heard from them. When I originally spoke with Kathy on the phone she seemed very nice and professional. I am very disappointed that I purchased a Groupon for their services and they don’t have the common courtesy to inform me that they will not be able to make it today. I also never received a confirmation call for my appointment either. I do regret that I did not contact them sooner to confirm but that shouldn’t matter.

NO SHOW. I had previously used Commando Cleaning once and although they didn’t do a really good job of deep cleaning, I thought I would try them again since the prices were reasonable. Well you get what you pay for. I scheduled 2 weeks in advance for them to come and clean my place the day after I moved out. I called the day before to confirm and she said «we will definitely be there». Well I waited and waited and they never showed. I left three voicemails and they never called back. Since I was supposed to do a walk through the day after with my landlord, I was screwed because I didn’t have time to hire anyone else. Thanks Kathy for screwing me over. You could have at least had the decency to call and cancel. Horrible.