Comfort Inn

I blocked off 20 rooms for my wedding which is in a month, 4 months ago. The hotel manager sent me a contract and the information she sent me was incorrect. The hotel changed names and the numbers on the contract were incorrect and I only found out after guests started contacting me stating they couldn’t reach the hotel. When I called the sales manager she was rude but finally agreed to lower rates $ 10 for the inconvenience. Today one of my guests called to book and was told there isn’t a reservation. I call the hotel only to be told after 20 minutes that the sales manager never uploaded the information so guests could book. This has been the biggest headache and saddest excuse for customer service I have ever encountered. I wish it wasn’t so close to the wedding so I could switch hotels. My guests are now concerned at the service they will receive at a hotel that cannot even get a reservation correct. Stay anywhere else if you can.

This is now the Plaza Inn and Suites. It is BAD! My sister and I each got a room for 2 nights. We both reserved online through Travelocity. Here is what we’ve experienced so far.
At checkin we were ignored by the front desk staff for about 20 minutes. When our presence was finally acknowledged, my sister was checked in. We were told breakfast was $ 5. My sister showed her that her reservation confirmation said full breakfast was included so the employee said to show that in the morning. I went to check in and my room wasn’t ready. Checkin wasn’t until 3:00 was 1:00 on a Thursday. So I brought my stuff up to my sister’s room while we went to lunch. It was a dump. The toilet didn’t stop running. The carpet was stained and dirty. There was blood on the bathroom floor. The bed seemed clean at least.
After lunch it was my turn to get checked in. I was again ignored by the staff while they dealt with an irate guest. My room was barely ready. It was also a dump with a dirty stained floor and dusty. The bed did seem clean. My smoke detector was sitting on the night stand without a battery. The bed ended up being comfortable. The only good thing about this place.
Breakfast was another issue. We showed them our confirmation saying full breakfast was included. They said that it was included but it wasn’t free! They gave it to us anyway but they were adamant that it was not free because it only said it was a full breakfast, not a free one. Whatever.
The doors into the building don’t work. One won’t let us in. Another doesn’t close. After getting back to my room the next day my key didn’t work. I got them rekeyed. My toilet was running when I got in the room. Went to leave with my sister and her door wouldn’t lock. The housekeeping staff was too busy to help her out. I watched her door while she went to the front desk. They said they’d send someone up. The housekeeper came over and fixed the lock but then the key wouldn’t work so we had to go back to the front desk again.
This was probably a nice place at one time but it’s a dump now.

This has been one of the worst hotel experiences I have ever had. First they don’t answer the phone. Not for reservations nor room service or wake up calls. The girl named Erica promised to send my confirmation via email. After three calls it finally arrived. The second night of our stay we returned to our room to find that neither of our keys opened the door. All of the security key card entrances that we tried were not functional. Meaning they wouldn’t let you in with your card (causing you to walk around the building.). When we called the desk to report that our room keys didn’t work, the told is to wait and they would send up maintenance with new key. Didn’t happen. We called with two phones. No answer. Walked down to desk. Receptionist was trying to locate a fellow named David, but no response. I said «never mind, I am here to get the keys, we have waited 20 minutes and will just come down and get them.» Suddenly David shows up. And I must admit that I told him «forget it David, you can go back to whatever it was that you were doing. I have my new cards. «. His response was «you are being sarcastic or very rude. «««. I walked away in disgust. What a bad scene. Save yourself the trouble and stay anywhere else. J

The fire alarm kept going on unrelentlessly for over an hour. Someone would go turn it off, and then it’d start back up again a few minutes later.
Management wouldn’t refund anyone, despite saying we didn’t have to evacuate our rooms. So we just had to endure the blaring alarm.

This is NO longer a Choice Privileges Hotel, so do not stay here if you are a member looking for points. (Or even if you aren’t because we had such a horrible experience at this hotel.) We were told you could redeem points after staying the night. You can’t. Their manager, Lisa, won’t help if you have any issues. She won’t call you back to take care of issues. The surrounding doors of the hotel don’t work and sound travels, so it was not a good nights sleep.
On another note, the Choice Privileges people were a whole other pain in the butt. They wouldn’t help at all when we had issues. We found out from them that the hotel’s privileges were revoked on 1÷5÷16. Honestly, the program is a joke and this hotel and their staff is just another example of that.

Upon arrival, the front desk man was incredibly rude and quite unhelpful (I believe his name was Josh). First of all, the room was freezing– set to 50 degrees; just what you want to walk into in the middle of winter. The wifi password was nowhere to be found, and the phone was broken so we were unable to contact the front desk. The couch in the living area is old and gross. The layout of the room is overall unpleasant. It doesn’t seem very clean. Not satisfied with this stay

Unfortunately I would give them a negative score if possible. This place was beyond sketchy. For example: there were drifters lurking in and out of this facility. When we arrived there were police officers inside with two of the guest who already had problems with the service they were receiving at this hotel that’s surprisingly still open for business. The two woman left and got there money back having to speak to someone above the rude and disrespectful people employed behind the front desk. I originally booked this hotel through a third party. When arriving I asked for a copy of the form that the woman had me sign. She hesitate at first then complied. She copied it missing my whole signature. Honesty it doesn’t take a genius to copy a document correctly. I returned noticing it wasn’t copied fully and asked her politely to give me an actual copy while explaining I have a right to copy of anything I sign. I can’t tell she got uncomfortable when the other guy at the front desk said «you don’t have a right to this document.» I told him that every hotel I’ve gone to has happily given me a copy that I signed. He responded saying“you probably forced them into that being trying to talk to them from a legal standpoint. I don’t care what they’ve done for you! YOU’RE NOT GETTING THIS COPY!” As he was saying this he was waiving it up in the air like I’m some kind of dog. My boyfriend and I had enough at that point. I started recording him because he was yelling and being vey ignorant. He said he’d give us a copy of a receipt and that’s it. Well he couldn’t even do that right because he gave us a phony receipt with an Amex and a different hotel rate on it. How is he going to provide me receipt if I never paid this hotel in the first place? Anyways, we lasted to speak to a manager and he responds with two contradicting answers. 1. He says «what do you think? It’s Christmas Eve! He’s not here.» 2. Then responds after saying «I’m the manager.» He refused to give us his name but I remember calling in prior to check in and he answered as «Ben». When I called the third party they gave me my full refund thankfully and asked for a detailed report. I was so frustrated that I couldn’t help bust out in tears on the phone. She sent the report to their escalations team and asked me to get this so called managers name. At that time, I went back to the front desk to ask for his name while there are other guests around and he responds «it’s not necessary, I don’t have to give that to you.» A gentleman in line even responded to him «wow what an ass!» I told the lady I couldn’t provide that info at the time because he refused to give me his name. I’m so grateful with my experience with the third party hotel booking site for actually assisting me and getting me in to a 10x better hotel with a clean and fried my staff. Anyways, I call a few hours later remembering that the man that was rude to us said he’d be there until 11pm on Christmas Eve when I originally called before checking in. By this time. It’s about 10:30 pm. When I called he answered as Brandon. Bottom line is, don’t ever check in this hotel! There’s one right across the street if you’re interested in that area. This place will forever leave a bad taste in my mouth.

As the old saying goes «you get what you pay for» I understand that I am staying at a budget hotel, but I expected better and received better at other budget hotels. My perception is that the people at the check-​out desk seem indifferent regarding their job. Upon check in I had to wait a few minutes while the people behind the desk finished their conversation. The floors in the lobby, hall, and room were dirty. The hallway smelled of smoke. The wallpaper was peeling in the room. Overall the establishment seems to be neglected, it appears as no one cares anymore. With all this said, if your looking for something cheap and don’t mind «roughing it» then give this place a try.

The price was low but this was not the «3 Star» quality hotel that both Expedia and Hotwire listed for this hotel. We have always enjoyed our stays at other Comfort Inns. And I’ve heard that as recently as a year ago, this was a decent place. This is our experience for our late October five night stay: 1) No King bed as reserved… they gave us two Queens but told us we would have to change rooms in the morning (the front desk staff in the morning didn’t make us change). 2) Outside door electronic key lock didn’t work for last four days 3) Elevator was broken for 4 of 5 days 4) Downstairs outside door broken, leaving door wide open for entire stay (not safe) 5) Room not cleaned on second day 6) LARGE dying cockroach on bathroom floor 7) graffitti in elevator 8) Dirty worn hall carpets 9) Toilet wouldn’t refill without jiggling toilet every time 10) Toilet lid was gone after Day 2 .we are guessing it was removed by maid 11) Outside stairwells filthy… empty containers… dirty sock 12) Wheeled foot on be was broken resulting in tilted bed. 13) No lids for milk containers at breakfast… not much in the way of low carb or gluten free breakfast options. 14) Staff told other guests to speak to «Harry», but Harry did not appear to be available to other guests 15) Another guest told us that they had to wait 4 hours for a room at check in. 16) Several other guests told us similar stories. I felt story for the front desk staff who were having to deal with unhappy guests. And it sounded like the housekeeping staff was shorthanded… I felt bad for the few who were working. It just looks like this particular location is struggling. If this was rated a «1» or a «2» then we would have expected some of what I described above. But this is not what we expect at a «3 Star» rated hotel.

I have recently stayed in this hotel and had the worst experience I have ever had. First I booked a week long visit and paid through
. I called the hotel to ask for a bottom floor and they said no problem. And then I got to the hotel and my room was on the second floor with two queen beds instead of the king that I have asked for I decided to be nice and take the room around 11 in the night there were pimps, hookers, the smell of drugs, and garbage all over where the vending machine was. The next morning I just decided to ask for new bedroom on the first floor which they gave me and said they only would charge me for half the night upstairs. The next day my boyfriend and I go out and when we come back later in the evening nothing of mine was in the room they took our items and threw them in all bags, through the electronics in the bags and stole $ 100 from my purse. The front desk clerk had no idea how to handle the situation the manager had no care at all he handle the situation as poorly as can be I was extremely rude about it. The cops were called for them and the situation will hopefully be taken care of. This is a hooker hotel a lot of suspicious activity goes on at night and there were blood stains in the room. To anybody who is looking into this hotel please run as fast as you can it is not safe.

Upon arriving for check in (at about 5:15 PM on Monday, October 12, 2015), there were several trashy-​looking people hanging out in the parking lot smoking, and there was a lot of litter around the premises.
The check-​in process was good. The front desk clerk told us to park in the back of the hotel and use the northeast entrance. There was a pile of garbage sitting just outside the northeast entrance, and I had to swipe the key card at least a dozen times before the door actually unlocked for me. The carpet in the hallway (and throughout the entire hotel) was very dirty.
My wife and I are both asthmatic and need non-​smoking rooms at any hotel we stay in. The hallways had a slight cigarette smoke odor, which did concern me a little. I opened the room door and, without even stepping one foot inside the room, was overwhelmed with the extremely strong stench of cigarette smoke coming from the room. We headed back to the front desk to get another room, which took a while for the front desk clerk to find one for us that did not smell like cigarettes. While heading to the front desk, a child in the lobby stopped us to beg for money.
The hallway where the new room was located also smelled like cigarette smoke. There was also a large bin for dirty linens in the hallway outside the new room which was still there when I left the next morning. The new room had an overpowering stench of air fresheners that had obviously just been sprayed around the room. The odor from the air freshener was so strong it actually gave me a sore throat. The walls in the room were dirty. The sheets were stained. The arm chair was filthy; the arms on the chair appeared a little crusty so there was no way I was going to sit in it. There were hairs on the toilette seat and the shower walls. The mattress was extremely dirty and, when laying on the bed on my stomach, smelled like cigarettes. There was something wrong with the bathroom door and it didn’t close easily. There was damage to the walls where lamps used to be but had been removed and the hotel didn’t patch up the damage. There was a large section of ceiling in the shower where there had obviously been a water leak at some point and a cheap repair job had been made.
The remote for the TV was missing. My wife did not want to go to the front desk alone because she did not feel safe, so we went together. The front desk clerk asked what kind of tv we had, and it was an LG. He said he doesn’t normally have spare remotes, but another guest had just dropped off an LG remote with him because they had a different brand TV in their room. This remote did work on our TV.
When I took a shower, I grabbed one of the two body towels that had been provided to find a long, black hair on it. I grabbed the other towel which also had a long, black hair on it. My wife tried calling the front desk, but the phone did not work (and we were charged a $ 3 phone administration fee). While I was using the wash cloths and hand towels to try off, my wife headed to the front desk to get more towels, telling me to go look for her if she wasn’t back in ten minutes. She wasn’t back in ten minutes, so I threw on some clothes and met her in the hallway on her way back. She said that the front desk clerk told her that he did not have any towels, the housekeeping staff was already gone for the day (this was about 9:30 PM), they locked the door to housekeeping so he couldn’t get to the towels, and that there was nothing he could do. He made it abundantly clear to my wife, with other guests in line behind her to check in, that he was not going to do anything about the dirty towels that were provided. My wife told him to go into a room that was not being used and take the towels from there, which he reluctantly did with a room that he said didn’t have any hot water.
A complimentary breakfast was supposed to be provided to guests starting at 6:00 AM, which was about the time I needed to leave for work. I headed to the dining room at 5:56 hoping it might have opened a little early. Not only did it not open early, the dining room didn’t look like it was going to open any time soon. There were already a few other people waiting, I saw at least three signs telling guests not to take any food from the dining room, and considering how dirty the entire hotel was, I figured their breakfast wasn’t worth waiting for so I just bought my food elsewhere.
My wife did not need to be anywhere as early as me, so she checked out a couple hours after I left. She wanted to talk to the hotel manager but she was unavailable because she was in the processing of calling the police because a guest had found someone else in their room.
Something needs to be done to improve this hotel, or maybe I just need to lower my expectations from Comfort Inn.
On a positive note, I did not see any bugs. We also found two unused condoms still in their wrappers in a drawer. It’s very good to see that Comfort Inn is promoting safe sex.

Disgusting, disgusting, place. Looks like a druggy buggy hotel ! I got there and had reservation for 39 a night (to good to be true) went to check in and they said reservation was canceled that morning. Said something about card declining however I never gave a card you had the option to pay at «check in «so I chose that. Anyway, told me they were sold out and tough luck. Sold out to who is my question, all the drug dealers in town? The place stunk. And 3 reps at front desk had NO customer service experience and no name tags. I felt like they were running a half way house with no respect ! In the long run I’m glad it worked out not to stay there … Very scary place and guests ! But what’s upsetting is how I was treated. They could have cared less. I’m Also giving
thumbs down they had no explanation and showed my reservation as still active so someone’s lying and my guess is that it’s the run down slop house that call themselves … Comfort Inn. DO NOT STAY HERE !! Might get mugged and before that happens they’ll make sure your room is given to a sketchy person first ! Not to add I was not the only person they canceled on ! They all need to be fired and hotel needs to be renovated and start over or close it down. Not even a 1 star !!

I had a very enjoyable, relaxed stay at the comfort inn on union hills in Phoenix. The breakfast was decent, and the maid services were consistent. I will deffinetly stay there in the future.
Sincerely, Doug Harmon

Ghetto ghetto ghetto
People hanging out outside all the doors.
The front desk was nice and the room was actually decent but the people hanging out filthy drunk at every entrance was enough to make it a one time stay. I stay in Phoenix hotels 12 nights a month and this place is baddddd. I promised my wife to never do this again

My wife and I stayed here
From we’d 4−22−15 to sunday 4−26−15.We both where very pleased with our stay. Staff are very good with the customer and will listen when you have a problem. The comp breakfast is just great, you can not ask for a better breakfast. This hotel shows it wear, needs a little TLC, but for the money
It’s a good deal. We will
Return here in the future, also it is located close to the freeway and not far from shopping and places to eat,

I’m so upset with our stay here. I have never complained about a hotel. First the front office guy Anthony was extremely rude it was unbelievable. Our room smelled like car urine, and paper was peeling off the walls. We couldn’t change rooms due to we were on a baseball team and the hotel was full. The upstairs ice machine and elevator was broken. No towls at the pool. Maid didn’t get to clean our room the first day because they were so busy! I will never stay here again. The people working here were so unhelpful! We will be talking to are baseball academy to have this hotel removed from are list. Also one of are friends had a conf number and was denied a room.

DO NOT GIVE THIS PLACE YOUR BUSINESS.
I am not one to write a review. a bad one at that, however I feel extremely mistreated. Upon check in I paid with a visa card agreeing to pay for the expense of the night. About an hour after check in I noticed an extra 50 $ charge to my account. When I went to the front desk to resolve the issue I was told that sometimes the manager comes in and puts holds on cards; however it was not a hold because it would have gone back into my account at the time of checkout… It was a full transaction what deducted out of my money. No where at the front desk does it state that this is routine nor did the employee explain this to me at the time of check in. In my eyes they took the money out of MY account WITHOUT my permission (Mind you this was Christmas day). Besides this the employee, Brandon was extremely rude-​he kept interrupting me, talking over me, and treating me so horribly that the lady behind me walked out and refused to give them her business. (Brandon made many rude comments, but my favorite was when he told me that hes sorry I choose to stay in a hotel and this is not his problem) There was no sense of urgency and the employee was laughing and sickly found humor in this matter. As for the hotel its self, it is very ran down, when water comes out of the sink or showers it has a chemical aroma which doesnt seem safe. I would NEVER give them my business ever again. The staff is extremely rude, unprofessional, and clearly does not understand what customer service is.

I went to comfort hotel, and they give me room number 177 and it has bed bugs!!! And it Bite us… and I do have the pics for it! that’s so terrible!

Don’t stay here. Our shower in our room had mold all over the ceiling. They couldnt put me in a new room or even lower my bill. Hotels in the area were all booked so I couldnt go anywhere else. Carpets were stained bad. Some lights worked in the room. The ac wall unit was falling apart. Worst hotel to stay at.

Bought reservation online. Upon arrival there was no running water and a green pool. Front desk, guy and women were not helpful or friendly. Owner, aka Manager was never on site. Had no choice but to stay here.
Do not stay here, there are so many nicer hotels that will treat you better with cleaner rooms and a pool that you can actually swim in.
I turned them in to the City for having a green pool. That’s what they get. You should have a clean pool next week if u stay at this dump, because they will be forced to clean it up.